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Concierge Associate Jobs in Virginia (NOW HIRING)

Marriott

Concierge

Mclean, VA

$15.75 - $20.25/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Marriott

Concierge

Mclean, VA

$15.75 - $20.25/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Marriott International

Concierge

Mclean, VA · On-site

$22.51 - $23.95/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

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Concierge Associate information

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries can range from approximately $25,000 to $45,000, with some positions offering additional benefits or tips in hospitality settings.

Is a concierge associate an entry level job?

A concierge associate position is often considered entry level, suitable for individuals with strong customer service skills and a professional demeanor. Many roles require minimal prior experience, though some employers may prefer candidates with hospitality or related experience. On-the-job training is typically provided, making it accessible for those starting their careers in customer service or hospitality.

What qualifications do I need to be a concierge associate?

To become a concierge associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and good communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with hotel management software can be beneficial.

What are the most commonly searched types of Concierge jobs in Virginia?

The most popular types of Concierge jobs in Virginia are:

What cities in Virginia are hiring for Concierge Associate jobs?

Cities in Virginia with the most Concierge Associate job openings:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Patient Concierge Representative - Children's Pavilion - Days

VCU Health System

Richmond, VA • On-site

$15.25 - $19.75/hr

Full-time

Posted 5 days ago

VCU Health rating

7.3

Company rating: 7.3 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following:
Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation.
Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required.
Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients.
Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.
Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED:Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting Strong customer service skills and patient/customer centered focus in positive manner in all situations Experience PREFERRED: Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology Education/training REQUIRED: High school graduate or equivalent Education/training PREFERRED: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field Independent action(s) required:Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplish routine activities. Notifies management, immediately, of issues involving violation of VCUHS policies or procedures. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

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