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Concierge Associate Jobs in Virginia (NOW HIRING)

Aviva Baldwin Park

PT Concierge

Staunton, VA · On-site

$14 - $16/hr

We are currently hiring a Part Time Concierge / Front Desk Receptionist / Front Desk Associate for our senior living community front desk. This person will be a pleasant, polished, and helpful first ...

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Concierge Associate information

Is a concierge associate an entry level job?

A concierge associate position is often considered entry level, suitable for individuals with strong customer service skills and a professional demeanor. Many roles require minimal prior experience, though some employers may prefer candidates with hospitality or related experience. On-the-job training is typically provided, making it accessible for those starting their careers in customer service or hospitality.

What qualifications do I need to be a concierge associate?

To become a concierge associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and good communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with hotel management software can be beneficial.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries can range from approximately $25,000 to $45,000, with some positions offering additional benefits or tips in hospitality settings.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the most commonly searched types of Concierge jobs in Virginia?

The most popular types of Concierge jobs in Virginia are:

What cities in Virginia are hiring for Concierge Associate jobs?

Cities in Virginia with the most Concierge Associate job openings:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Full Time Concierge Floater | Reston, VA

Planned Companies

Alexandria, VA

Full-time, Part-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Planned Companies rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

119th of 254 rated facilities management

Job description

Planned Companies –Concierge – Job Description

Location:  Reston, VA

Schedule: 7am-11pm ON CALL

Pay Rate: $22.00

 

 

Summary

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

  • Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
  • Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
  • Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
  • Planning and organizing on-site events.
  • Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
  • Document, secure and track mail, deliveries, and vendor services at designated areas.
  • Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

  • 3+ years of customer service experience.
  • Desire and passion to provide a warm and welcoming hello to everyone.
  • Excellent written and verbal communication and basic computer skills.
  • Knowledge of local attractions and establishments.
  • Polite, friendly, self-assured and able to multitask with good time-management.
  • Ability to lift up to 50lbs when needed.

Benefits

  • Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. 
  • All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”  

What Planned Companies employees say

Pay

Benefits

Hours and flexibility

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