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Concierge Assistant Jobs in Michigan (NOW HIRING)

Varsity Lincoln, Inc

SERVICE DEPARTMENT CONCIERGE

Novi, MI · On-site

$14.50 - $18.75/hr

... Department Concierge to join our team Position Responsibilities: * Pick up & deliver customer ... Maintain a clean, organized and professional appearance * Assist the Service Department with other ...

Varsity Lincoln, Inc

SERVICE DEPARTMENT CONCIERGE

Novi, MI · On-site

$14.50 - $18.75/hr

... Department Concierge to join our team Position Responsibilities: * Pick up & deliver customer ... Maintain a clean, organized and professional appearance * Assist the Service Department with other ...

Commonwealth Senior Living

Concierge

Kentwood, MI · On-site

$16/hr

... schedule The Concierge is a critical person and serves as the front-of-house for all external ... The main objective is to assist the Community Leadership Team in helping the community run smoothly ...

Commonwealth Senior Living

Concierge

Kentwood, MI · On-site

$16/hr

... schedule The Concierge is a critical person and serves as the front-of-house for all external ... The main objective is to assist the Community Leadership Team in helping the community run smoothly ...

M. Shapiro Real Estate Group

Concierge

West Bloomfield, MI · On-site

$21 - $23/hr

Concierge Department: ONSITE-CLERICAL Job Status: Full-Time Rate of Pay: $21.00 - $23.00 Hourly ... Monitor rent delinquencies and assist in the follow-up process through phone calls, letters, and ...

Core Spaces

Community Concierge

Ann Arbor, MI · On-site

$15.25 - $19.50/hr

Additionally, the Community Concierge may assist with various clerical or office-related tasks as required, showcasing adaptability and a commitment to excellence in all aspects of their role. What ...

Rock Connections

Concierge

Detroit, MI

$15.25 - $19.75/hr

The Concierge drives hospitality within the Rock Family of Companies and serves as the first point ... the community * Assist with light data entry and other administrative tasks when necessary

Rock Security LLC

Concierge

Detroit, MI · On-site

$15.25 - $19.75/hr

The Concierge drives hospitality within the Rock Family of Companies and serves as the first point ... the community * Assist with light data entry and other administrative tasks when necessary

crystalmountain

Spa Concierge (PT)

Thompsonville, MI · On-site

$11.75 - $14.50/hr

Job Summary A Crystal Spa Concierge is responsible for coordination and booking of Crystal Spa ... assist), and Enthusiasm. * Maintain knowledge of the spa menu to include over 60 services and ...

crystalmountain

Spa Concierge (PT)

Thompsonville, MI · On-site

$11.75 - $14.50/hr

Job Summary A Crystal Spa Concierge is responsible for coordination and booking of Crystal Spa ... assist), and Enthusiasm. * Maintain knowledge of the spa menu to include over 60 services and ...

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Concierge Assistant information

What is a concierge assistant?

Concierge assistants are professionals who support hotel guests or clients by providing personalized services and information. They help with tasks such as booking reservations, arranging transportation, recommending local attractions, and addressing special requests. Their goal is to ensure guests have a pleasant and seamless experience during their stay. Concierge assistants typically work in hotels, luxury apartment buildings, or corporate settings, and require excellent communication and customer service skills.

What are the key skills and qualifications needed to thrive as a concierge assistant?

To thrive as a Concierge Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation and scheduling software, property management systems, and communication tools is typically required. Excellent interpersonal skills, discretion, and problem-solving abilities help you provide exceptional guest experiences. These skills are vital for efficiently meeting guest needs, ensuring satisfaction, and maintaining the reputation of the establishment.

What are some common challenges faced by concierge assistants and how can they be addressed?

Concierge Assistants often encounter challenges such as handling high volumes of guest requests during peak hours, managing last-minute changes, and maintaining a calm, professional demeanor under pressure. To address these, strong organizational skills, adaptability, and effective communication are essential. Working closely with colleagues and utilizing digital tools for task management can help streamline workflows, ensuring that guest needs are met efficiently and with a personal touch.

What is the difference between Concierge Assistant vs Front Desk Agent?

AspectConcierge AssistantFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality venues
Employer & IndustryLuxury hospitality, concierge servicesGeneral hospitality, hotel front desk
Search & Comparison IntentConcierge services, guest assistanceCheck-in/check-out, guest reception

While both roles involve guest interaction, a Concierge Assistant focuses on personalized services and guest experience enhancements, often in luxury settings. A Front Desk Agent handles check-ins, reservations, and general guest inquiries. The roles overlap in customer service skills but differ in scope and responsibilities.

How do you get hired as a concierge assistant?

To get hired as a concierge assistant, candidates typically need customer service experience, strong communication skills, and familiarity with local area knowledge. Many employers prefer candidates with a high school diploma or equivalent and may require background checks or certifications in hospitality or customer service. Applying through hotel or hospitality company websites and demonstrating professionalism during interviews can improve chances of employment.

What are the most commonly searched types of Concierge jobs in Michigan?

The most popular types of Concierge jobs in Michigan are:

What are popular job titles related to Concierge Assistant jobs in Michigan?

For Concierge Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Concierge Assistant jobs in Michigan look for?

The top searched job categories for Concierge Assistant jobs in Michigan are:

What cities in Michigan are hiring for Concierge Assistant jobs?

Cities in Michigan with the most Concierge Assistant job openings:

Concierge Assistant jobs near you
Infographic showing various Concierge Assistant job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, 3% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Concierge

Commonwealth Senior Living at East Paris

Grand Rapids, MI

$16/hr

Part-time

Posted 23 days ago

Job description

Pay rate: $16 per hour

  • Position: Part-time Mondays, Fridays and every other weekend, 9am to 6pm

Wednesdays just got a whole lot more exciting because we're bringing you Walk-In-Wednesday! Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location.

When: Every Wednesday from 10am -12pm

Location: 3956 Whispering Way, Grand Rapids

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities. 

Qualifications

• High school education or equivalent required.

• Must be able to read, write, speak and understand the English language.

• Prior experience in working with public.

• Basic computer skills preferred.

• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.

• Good physical and mental health; PPD screening required.

• Must have an interest in people, especially the geriatric population.

• Ability to work without close supervision and to follow verbal and written instructions.

• Must use tact and courtesy in dealing with staff, residents, their families and visitors.

• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.

• Must be willing to perform non-professional duties.

• Must be level-headed in emergency situations and have an acute sense of responsibility.

• Must possess a spirit of cooperation and enthusiasm.

• Must attend all mandatory company meetings and specified training sessions.

• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.

• Assist visitors in finding resident rooms.

• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.

• Announce appointments and arrivals to appropriate staff.

• Type memos, correspondence, reports, and other documents as requested.

• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.

• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.

• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.

• Assemble and maintain admission and information packets.

• Keep front desk and lobby area neat and organized.

• Perform any other duties assigned by Business Office Manager or Executive Director.

• Other duties as assigned

Culture Ambassador

• Models the core values of the company:

  • We Care About People 
  • We Do the Right Thing 
  • We are Passionate, Have Fun, and Celebrate Success 
  • We Speak Up! It’s Our Responsibility 
  • We Take Ownership and Add Value 
  • We are Respectful 

• Ensures all personnel exemplify the core values of the company at all times.

• Create and drive the sales culture at the community.

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