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Concentrix Jobs (NOW HIRING)

WI ยท On-site

$155 - $220/hr

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity ...

CRM Architect

Concord, NC ยท Remote

$106K - $166K/yr

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity ...

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity ...

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity ...

New

Sr. Software Engineer

Concord, NC ยท Hybrid

$92K - $100K/yr

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity ...

Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That'swhy we offer a range of FREE Learning and ...

Customer Acquisition Specialist

Nashville, TN ยท On-site +1

$16.49 - $21.64/hr

Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning ...

Director, Strategic Partner Alliances We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered ...

New

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute ...

We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data ...

Job Title: VP Clinical Services We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered ...

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Concentrix information

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How much do concentrix jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for concentrix in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Concentrix, and why are they important?

To thrive as a Customer Service Representative at Concentrix, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are vital soft skills for building rapport with customers and resolving issues effectively. These skills and qualities are essential for delivering excellent customer experiences and achieving performance targets in a high-volume support environment.

Is Concentrix a legit company to work for?

Concentrix is a legitimate global company that provides customer experience outsourcing services and employs thousands of workers worldwide. It is known for offering remote and in-office customer support roles, often requiring training and specific skills, with employment generally considered stable and reputable.

What are some common challenges faced by employees working at Concentrix in customer service roles?

Employees in customer service roles at Concentrix often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and adapting to rapidly changing client requirements. These roles require strong communication skills, patience, and the ability to quickly learn new processes or technologies. However, team leaders and supervisors provide support through regular feedback and training, helping employees overcome these challenges and improve their performance.

What is the difference between Concentrix vs Customer Service Representative?

AspectConcentrixCustomer Service Representative
Required credentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications vary by employer
Work environmentCall centers, remote or on-site, fast-pacedCall centers, retail, or remote settings, customer-focused
Employer/industry usageMajor BPO company, client-specific rolesVarious industries including retail, telecom, tech
Common search intentComparing BPO roles, remote work optionsCustomer support jobs, entry-level roles

Concentrix and Customer Service Representative roles often overlap in required skills and work environment. Concentrix is a global BPO company offering customer service jobs, often remote, while Customer Service Representatives work across various industries. The main difference lies in Concentrix being a specific employer, whereas Customer Service Representative is a general job title found in many companies.

Is it hard to get hired at Concentrix?

Getting hired at Concentrix can vary depending on the position and location, but the company generally has a straightforward application process that includes online assessments and interviews. Candidates with good communication skills, relevant experience, and the ability to work in a fast-paced environment tend to have better chances of being hired.

What does Concentrix work for?

Concentrix is a global business services company that provides customer experience management, technical support, and sales services for various industries. Employees in customer service roles typically handle client inquiries, troubleshoot issues, and use tools like CRM software to assist customers. The company often seeks candidates with strong communication skills and may require training on specific platforms or protocols.

What is Concentrix and what do they do?

Concentrix is a global business services company that specializes in customer engagement and business performance solutions. They provide customer support, technical assistance, sales, and various back-office services to companies in industries such as technology, finance, healthcare, and more. Concentrix helps businesses improve customer satisfaction and streamline operations through digital, voice, and other communication channels. Their workforce includes agents, analysts, managers, and support staff working both on-site and remotely.

How much does Concentrix pay for work from home?

Concentrix offers work-from-home customer service and support roles with pay rates typically ranging from $10 to $15 per hour, depending on the position, location, and experience. Compensation may also include performance bonuses and benefits, and roles often require good communication skills and a reliable internet connection.
More about Concentrix jobs
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What states have the most Concentrix jobs? States with the most job openings for Concentrix jobs include:

Principal Architect: AI & GCP Agentic Stack

SwiftCruit

WI โ€ข On-site

$155 - $220/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago


Job description

# Principal Architect: AI & GCP Agentic StackOnsite |Lead Level|Full TimePosted: Yesterday#### Company LocationUSA Work at Home, United States of America#### Remote Work PolicyOnsite#### SkillsPythonGCPGeminiRAGPrompt EngineeringAI AgentsMachine LearningLLMMLOpsJob Title:Principal Architect: AI & GCP Agentic StackJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the worldโ€™s best brands, today and into the future. Weโ€™re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, weโ€™re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrixโ€™s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And weโ€™re proud to be recognized with awards such as "World's Best Workplaces," โ€œBest Companies for Career Growth,โ€ and โ€œBest Company Culture,โ€ year after year. Join us and be part of this journey towards greater opportunities and brighter futures.**Location: Remote in USA/Remote in CAN****Job Summary:**As the Principal Architect for the AI & Agentic Stack, you are a high-impact consultative leader and trusted advisor responsible for the architectural integrity of our enterprise AI solutions. Your mission is to translate vision and complex business requirements into detailed technical blueprints for model selection, API & data orchestration, and agentic logic. You act as a key bridge between sales and delivery, working closely with customers and Google channel partners to design scalable, governed, and high-performing systems leveraging Gemini Enterprise and Vertex AI.**Responsibilities*** Consultative Solutioning & Sales Support: Partner with sales to lead technical discovery, perform value-engineering, and design tailored AI architectures that solve specific client business challenges in high-stakes pursuits.* Technical Blueprinting & Delivery Oversight: Design end-to-end architectures for complex AI systems (RAG, multi-agent systems) and provide technical governance during implementation to ensure delivery aligns with original architectural intent.* Customer & Channel Technical Liaison: Act as a subject matter expert for clients and Google's technical field teams, coordinating joint-innovation pursuits and ensuring alignment with the latest Gemini and Vertex AI roadmaps.* Gemini Enterprise & Agentic Design: Lead the configuration of the Gemini Enterprise platform and architect agentic systems with advanced prompt engineering, iterative behavioral tuning, and robust human-in-the-loop oversight.* Prompt Engineering & System Tuning: Develop and optimize advanced prompt strategies for the Gemini ecosystem, balancing autonomy and specific behavioral goals through iterative tuning and system instructions.* MLOps & Data Governance: Define standards for MLOps and data orchestration, ensuring AI models are securely integrated with corporate data estates and comply with GCP best practices.* Technical Quality Control: Perform deep-dive architectural reviews of AI projects to ensure adherence to Google Cloud best practices.**Required Qualifications:*** 12+ years in technical architecture with a focus on AI, Data, Integration, and consultative leadership* Expert-level knowledge of Gemini Enterprise (formerly Agent space), Vertex AI, and Big Query ML* Proven experience in customer-facing roles, with the ability to influence CXO stakeholders and lead technical solutioning for AI-driven business transformations* Proven experience in Prompt Design & Engineering (ideally with Gemini) and tuning LLM-based systems for specific behaviors and safety constraints* Deep understanding of Python-based AI orchestration (Lang Graph, ADK, etc.)**Desired Qualifications:*** Google Professional Machine Learning Engineer certification.* Experience with high-performance computing (HPU/TPU) and specialized AI hardware on GCPThe base salary for this position is $155,000 - $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.The deadline to apply for this position is: 07/11/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.#WAH#LI-Remote#ConcentrixLocation:USA, TX, Work-at-HomeLanguage Requirements:Time Type:Full time**Physical and Mental Requirements:**The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.**Equal Employment Opportunity:**Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:ยท English ยท Spanish**Accommodation:**Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. **Artificial Intelligence:**As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. **Work Authorization:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. #J-18808-Ljbffr