ZipRecruiter

Log In

1

Concentrix Jobs in Florida (NOW HIRING)

All JobsConcentrix JobsConcentrix Jobs in Florida

Concentrix information

See Florida salary details

$3

$15

$24

How much do concentrix jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for concentrix in Florida is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative at Concentrix, and why are they important?

To thrive as a Customer Service Representative at Concentrix, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are vital soft skills for building rapport with customers and resolving issues effectively. These skills and qualities are essential for delivering excellent customer experiences and achieving performance targets in a high-volume support environment.

Does Concentrix offer remote jobs?

Concentrix offers remote job opportunities across various roles, including customer service and technical support positions. Many of these roles are designed to be performed from home, often requiring a reliable internet connection and specific equipment. Remote work availability can vary by position and location, so applicants should review individual job postings for details.

What are some common challenges faced by employees working at Concentrix in customer service roles?

Employees in customer service roles at Concentrix often encounter challenges such as handling high call volumes, managing irate or frustrated customers, and adapting to rapidly changing client requirements. These roles require strong communication skills, patience, and the ability to quickly learn new processes or technologies. However, team leaders and supervisors provide support through regular feedback and training, helping employees overcome these challenges and improve their performance.

What is the difference between Concentrix vs Customer Service Representative?

AspectConcentrixCustomer Service Representative
Required credentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications vary by employer
Work environmentCall centers, remote or on-site, fast-pacedCall centers, retail, or remote settings, customer-focused
Employer/industry usageMajor BPO company, client-specific rolesVarious industries including retail, telecom, tech
Common search intentComparing BPO roles, remote work optionsCustomer support jobs, entry-level roles

Concentrix and Customer Service Representative roles often overlap in required skills and work environment. Concentrix is a global BPO company offering customer service jobs, often remote, while Customer Service Representatives work across various industries. The main difference lies in Concentrix being a specific employer, whereas Customer Service Representative is a general job title found in many companies.

What is Concentrix?

Concentrix is a global business services company that specializes in customer engagement and business performance solutions. They provide customer support, technical assistance, sales, and various back-office services to companies in industries such as technology, finance, healthcare, and more. Concentrix helps businesses improve customer satisfaction and streamline operations through digital, voice, and other communication channels. Their workforce includes agents, analysts, managers, and support staff working both on-site and remotely.
What are popular job titles related to Concentrix jobs in Florida? For Concentrix jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Concentrix jobs in Florida look for? The top searched job categories for Concentrix jobs in Florida are:
What cities in Florida are hiring for Concentrix jobs? Cities in Florida with the most Concentrix job openings:
Concentrix jobs near you
Infographic showing various Concentrix job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,562 per year, or $15.2 per hour.

Director of BPO & Contact Center Sales

NexGen Technologies LLC

Boynton Beach, FL • On-site

$100K/yr

Full-time

Re-posted 14 days ago

Job description

NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, and digital transformation offerings.
The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect complex deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts within the BPO space, including Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, and CGI.
Key Responsibilities
Strategic Sales Leadership
  • Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies.
  • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
  • Identify and prioritize target markets, verticals, and accounts for long-term revenue growth.

Revenue Generation & Pipeline Management
  • Own and exceed quarterly and annual bookings, revenue, and margin targets.
  • Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities.
  • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.

Client & Partner Engagement
  • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
  • Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.
  • Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
  • Conduct senior-level presentations, solution workshops, and strategic planning sessions.

Solution & Proposal Leadership
  • Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions.
  • Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
  • Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.

Market Intelligence & Innovation
  • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
  • Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
  • Represent NexGen Technologies at industry events, conferences, and thought leadership venues.

Qualifications
Required
  • 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services.
  • Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+).
  • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
  • Exceptional communication, negotiation, and executive-level relationship-building skills.
  • Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI).
  • Experience leading cross-functional teams in solutioning and proposal development.

Preferred
  • Experience with global delivery models (onshore, nearshore, offshore).
  • Strong business acumen with the ability to articulate ROI and technology value propositions.

Compensation & Benefits
  • Competitive base salary plus uncapped commission/bonus plan.
  • Professional development support, industry certifications, and leadership growth opportunities.

Apply