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Computer User Support Specialist Jobs in Tennessee

Nextech

IT Support Specialist

Franklin, TN · On-site

... user onboarding. * Troubleshoot hardware, software, network, and connectivity issues. * Support ... Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an ... Associate's degree in Computer Science, Information Technology, or equivalent experience * 1-3 ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

Job Requirements There are a few minimum requirements for our Customer Support Specialist.. • Excellent interpersonal and communication skills • Basic computer skills in various software and web ...

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Computer User Support Specialist information

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$14

$24

$38

How much do computer user support specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for computer user support specialist in Tennessee is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $27.07 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Tennessee?

For Computer User Support Specialist jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Tennessee look for?

The top searched job categories for Computer User Support Specialist jobs in Tennessee are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,297 per year, or $24.2 per hour.

Clinical Systems Support Specialist- Onsite

North Knoxville Medical Center

Powell, TN • On-site

Full-time

Posted 11 days ago

Job description

Job Description Job Summary
The Clinical Systems Support Specialist provides technical assistance and expertise for clinical information systems within healthcare environments, including hospitals, clinics, and/or other medical facilities. This role is pivotal in ensuring the smooth operation, maintenance, and enhancement of clinical applications to support healthcare professionals in delivering high-quality patient care. Responsibilities include troubleshooting system issues, implementing updates, training end users, and ensuring compliance with healthcare regulations, thereby contributing to operational efficiency and improved patient outcomes.
Essential Functions
  • Provides technical support for clinical applications, including but not limited to Athena, Cerner, EPM, and Employee Health Records, ensuring system functionality aligns with healthcare operational needs.
  • Maintains comprehensive knowledge of all facility applications to address software and hardware issues efficiently and effectively.
  • Responds promptly to support requests, resolving software and hardware issues via phone, remote access, or in-person assistance in a professional and timely manner.
  • Manages user access by setting up new accounts and removing access for terminated employees or physicians, adhering to security policies and protocols.
  • Assists healthcare professionals in navigating clinical systems by providing user training, answering questions, and offering ongoing support to physicians, nurses, and administrative staff.
  • Collaborates with technical teams and healthcare professionals to align clinical systems with functional and technological requirements, enhancing system usability.
  • Provides on-call support during non-scheduled hours to address urgent issues for hospital and/or clinic departments.
  • Monitors and ensures compliance with healthcare regulations, such as HIPAA, safeguarding the security and privacy of sensitive patient data.
  • Assists with the implementation of software updates and system upgrades, including pre-deployment testing and coordination with IT teams and vendors.
  • Develops and updates training materials, lesson plans, and guides to educate healthcare staff on new and existing systems, ensuring optimal usage.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • Bachelor's Degree in Health Information Management, Information Technology or Computer Science preferred
  • 0-2 years of experience providing technical support for clinical applications in a healthcare setting required
  • 2-4 years of experience in software and/or application support preferred
  • Experience with clinical systems such as Athena, Cerner, Medhost, or EPM preferred
  • Knowledge of healthcare workflows and clinical operations preferred
Knowledge, Skills and Abilities
  • Strong problem-solving skills and ability to troubleshoot technical issues effectively.
  • Working knowledge of clinical information systems and their application in healthcare settings.
  • Excellent interpersonal and communication skills, with the ability to train and support diverse healthcare staff.
  • Familiarity with healthcare regulations such as HIPAA and their implications for clinical systems.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Proficiency with Microsoft Office Suite and remote access tools.
  • Strong organizational skills and attention to detail in maintaining records and logs.
Licenses and Certifications
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent) preferred

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