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Computer User Support Specialist Jobs in Tennessee

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving ...

Stewart

End-User Support Technician

Portland, TN

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

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All JobsComputer User Support Specialist JobsComputer User Support Specialist Jobs in Tennessee

Computer User Support Specialist information

See Tennessee salary details

$14

$24

$38

How much do computer user support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for computer user support specialist in Tennessee is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $27.07 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Tennessee?

For Computer User Support Specialist jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Tennessee look for?

The top searched job categories for Computer User Support Specialist jobs in Tennessee are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,297 per year, or $24.2 per hour.

Senior User Support Specialist

Contact Government Services, LLC

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Senior User Support Specialist
Employment Type: Full-Time, Mid-High Level
Department: Information Technology
CGS is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program in support of major applications and projects. This role requires expertise in computer applications, operating systems, and telecommunications.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Responsibilities and Duties
  • Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager
  • Assists in setting up and operating an end-user support program for major applications supporting specific projects
  • Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools
  • Develops training course outlines and agendas
  • Establishes training facilities and training schedules
  • May supervise teams of user support staff (e.g., help desk staff)
  • Organizes, prepares, schedules, and conducts training sessions
  • Delivers primarily user-level training for specific databases/software (including word processing and other office automation packages)
  • May also deliver training such as team building, contract/document center orientations, etc.
  • Trains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees
  • Prepares training approach and materials
  • Arranges training logistics (facility use and access to appropriate applications)
  • Performs help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff
  • Install, configure, maintain, and troubleshoot Microsoft Windows operating systems
  • Provide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals
  • Configure and support Microsoft 365 applications and other enterprise software
  • Manage user accounts and access controls using Active Directory
  • Administer Windows Server environments, including:
  • Active Directory: manage users, security groups, and permissions per DOJ access control policies
  • DNS/DHCP: maintain and configure network services for connectivity and IP management
  • Group Policy: implement and monitor approved security settings and system configurations for federal compliance
  • Perform patch management and vulnerability remediation per agency timelines
  • Ensure compliance with agency-specific security controls
  • Support backup, disaster recovery, and continuity of operations (COOP) initiatives
  • Maintain accurate IT asset inventory and configuration documentation
  • Deploy software packages via Microsoft Endpoint Configuration Manager (MECM)
  • Provide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications
  • Digitize and format audio/video files for courtroom use
  • Configure, test, and assist with setup of trial/courtroom hardware and software components
  • Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.

Qualifications
  • At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)
  • At least 1 year experience with the specific applications being supported
  • Supervisory experience (helpful)
  • Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications
  • Experience with DOJ office automation environments (extremely helpful)
  • Expert user of Government word processing, spreadsheet, and email systems
  • Excellent oral and written communication skills (required)
  • Undergraduate degree (strongly preferred)

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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