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Computer Help Desk Supervisor Jobs (NOW HIRING)

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Description Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible ...

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Education and/or Experience A bachelor's degree in Information Technology, Computer Science, or a ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least one year of teaching/training experience involving computer applications, preferably ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Education and/or Experience A bachelor's degree in Information Technology, Computer Science, or a ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Education and/or Experience A bachelor's degree in Information Technology, Computer Science, or a ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least one year of teaching/training experience involving computer applications, preferably ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Middleton, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Waunakee, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Verona, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

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Computer Help Desk Supervisor information

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$83.8K

$124.5K

How much do computer help desk supervisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for computer help desk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Computer Help Desk Supervisor vs Computer Support Specialist?

AspectComputer Help Desk SupervisorComputer Support Specialist
CredentialsTypically requires CompTIA A+ or Network+ certifications, sometimes a degree in IT or related fieldOften requires CompTIA A+ certification, relevant certifications, or an associate degree
Work EnvironmentSupervises help desk team, manages support tickets, and oversees daily operations in an office or call center settingProvides technical support directly to users, troubleshooting hardware and software issues, often in office or remote settings
Employer & Industry UsageUsed by organizations with IT support teams, including corporations, government agencies, and educational institutionsCommonly employed in IT service companies, corporate IT departments, and technical support firms

The main difference between a Computer Help Desk Supervisor and a Computer Support Specialist lies in their roles. The supervisor manages support teams and oversees operations, while the specialist provides direct technical support to users. Both roles require similar certifications and work environments, but their responsibilities differ significantly.

Infographic showing various Computer Help Desk Supervisor job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 16% Full Time, and 82% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Computer Help Desk II

Remedy Technological Services L P

Killeen, TX • On-site

$18 - $24.25/hr

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for responding to service requests, troubleshooting hardware and software issues, supporting user accounts and devices, documenting resolutions, and escalating more complex issues when needed.
The role is designed for a technician who can independently resolve common desktop and application issues, provide strong customer service, assist with workstation setup and support, and contribute to efficient day-to-day help desk operations.
Essential Duties and Responsibilities
  • Respond to end-user support requests received by phone, email, ticketing system, or in person.
  • Troubleshoot and resolve Tier II issues involving Windows workstations, Microsoft 365 applications, printers, peripherals, and routine connectivity problems.
  • Support password resets, account access issues, software installation, profile setup, and basic user administration tasks.
  • Create, update, track, and close service tickets with clear notes regarding issues, actions taken, and final resolution.
  • Escalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure teams as appropriate.
  • Assist with workstation imaging, deployment, moves, replacements, and new-user technology setup.
  • Provide users with guidance on the proper use of hardware, software, and self-service resources when available.
  • Support printers, scanners, mobile devices, conference room technology, and other standard office equipment.
  • Maintain accurate inventory records for assigned hardware and related IT assets.
  • Assist with routine patching support, software updates, preventive maintenance, and endpoint checks.
  • Develop or update user guides, knowledge base articles, and standard help desk documentation.

Work Environment and Physical Requirements
  • Full-time, on-site position based in Killeen, Texas.
  • The standard schedule is Monday through Friday during normal business hours.
  • Occasional after-hours work may be required for maintenance, support coverage, or deployment tasks.
  • Ability to lift and move computer equipment and peripherals up to approximately 40 pounds.

Requirements
Required Qualifications
  • High school diploma or equivalent required.
  • An Associate Degree in Information Technology, Computer Science, or a related field is preferred.
  • Two to four years of experience in help desk, desktop support, or end-user technical support roles.
  • Experience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues.
  • Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support.
  • Strong troubleshooting, communication, customer service, and documentation skills.

Preferred Qualifications
  • CompTIA A+ preferred.
  • Experience with ticketing systems, remote support tools, and basic asset management processes.
  • Experience supporting endpoint deployments, onboarding and offboarding tasks, or office technology rollouts.

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