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Computer Associate Jobs (NOW HIRING)

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

We are seeking a dedicated and skilled Senior Help Desk Associate [Computer Associate (Technical Support) L3] to join our team. The Senior Help Desk Associate will play a key role in queue triage and ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

We are seeking a dedicated and skilled Senior Help Desk Associate [Computer Associate (Technical Support) L3] to join our team. The Senior Help Desk Associate will play a key role in queue triage and ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

We are seeking a dedicated and skilled Senior Help Desk Associate [Computer Associate (Technical Support) L3] to join our team. The Senior Help Desk Associate will play a key role in queue triage and ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

We are seeking a dedicated and skilled Senior Help Desk Associate [Computer Associate (Technical Support) L3] to join our team. The Senior Help Desk Associate will play a key role in queue triage and ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$90K - $100K/yr

We are seeking a dedicated and skilled Senior Help Desk Associate [Computer Associate (Technical Support) L3] to join our team. The Senior Help Desk Associate will play a key role in queue triage and ...

City of New York

SENIOR OPERATOR

Brooklyn, NY · On-site

$90K - $100K/yr

Company Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (Operations) CIVIL SERVICE TITLE The Department of Social Services (DSS) is comprised of the administrative units of the New ...

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How much do computer associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for computer associate in the United States is $15.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Associate, and why are they important?

To excel as a Computer Associate, you need a solid understanding of computer systems, troubleshooting, and technical support, often backed by a degree in information technology or a related field. Familiarity with operating systems (like Windows and Linux), help desk ticketing systems, and basic networking tools is essential. Strong problem-solving, communication, and customer service skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support and smooth operation of IT systems within the organization.

What are some typical challenges a Computer Associate might face when supporting multiple departments within an organization?

Computer Associates often work across various departments, which means they must adapt quickly to different teams’ technical needs and communication styles. Balancing competing priorities and troubleshooting a wide range of hardware and software issues can be demanding, especially when multiple service requests are urgent. Effective time management, clear communication, and a proactive approach to learning new systems are key to overcoming these challenges and providing reliable support throughout the organization.

What are Computer Associates?

Computer Associates are IT professionals who provide technical support, maintenance, and troubleshooting for computer systems and networks within an organization. Their responsibilities often include installing hardware and software, assisting users with technical issues, and ensuring the smooth functioning of IT infrastructure. They may also help with system upgrades, security protocols, and documentation of IT procedures. Computer Associates often work as part of an IT team and may specialize in certain systems or applications depending on the organization’s needs.

What is the difference between Computer Associate vs Network Technician?

AspectComputer AssociateNetwork Technician
Required CredentialsAssociate degree or certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desks, technical supportNetwork infrastructure sites, data centers, client networks
Employer & Industry UsageIT firms, corporate IT departments, tech supportTelecommunications, internet service providers, enterprise networks

Computer Associates and Network Technicians often share similar certifications and work environments, focusing on supporting and maintaining computer systems and networks. However, Computer Associates typically handle broader IT support tasks, while Network Technicians specialize in network infrastructure and connectivity issues.

What cities are hiring for Computer Associate jobs? Cities with the most Computer Associate job openings:
What are the most commonly searched types of Computer jobs? The most popular types of Computer jobs are:
What states have the most Computer Associate jobs? States with the most job openings for Computer Associate jobs include:
Computer Associate jobs near you
Infographic showing various Computer Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 61% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,071 per year, or $15.4 per hour.
Computer Associate Series

Computer Associate Series

New York City Transit

New York, NY

$82.15K/yr

Full-time

Posted 19 days ago

New York City Transit Authority rating

7.5

Company rating: 7.5 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

368th of 638 rated public administrative organizations

Job description

Job Information
Title: Computer Associate Series
First Date of Posting: 11/10/2025
Last Date of Filing: Open Until Filled
Authority: TA
Department: Subways
Division/Unit: MOW / Engineering
Reports to: Assistant Chief Officer
Work Location: 2 Broadway
Hours of Work: 8 am – 4 pm  
 
TA Applicants must be in a permanent civil service status in the title(s) of Job Title or be on an established list for said title(s). If you are on an established list, your list number must be reachable to be considered for appointment.
 
Compensation:
Computer Associate (Operations) I: $68,468
Computer Associate (Operations) II: $82,149
Computer Associate (Operations) III: $98,037
Computer Associate (Software) I: $89,003
Computer Associate (Software) II: $ 95,829
Computer Associate (Software) II: $102,348
 
- TA titles are represented by DC 37   
 
Responsibilities
This position supports Capital Construction & Development (C&D) and Maintenance of Way (MOW) Engineering in the operation, configuration, and testing of communication-based systems to ensure reliable performance and compliance during installation, commissioning, and in-service transitions.
Under general supervision, the incumbent assists with configuration, monitoring, documentation, and coordination of field and bench activities across communication, control, and fire alarm systems.
Duties include: 
  • Operating, monitoring, and supporting field-deployed communications platforms (PA, ET, EEBCS, Help Points, IACS, CAMS, PSLAN) and related head-end systems; triaging alarms and service impacts.
  • Performing site and bench configuration, staging, and health checks; supporting cutovers, SIT/SAT, and in-service transitions; documenting punch lists and remediation actions.
  • Using NMS, SNMP, and diagnostic tools to track system health and performance; escalating and coordinating with vendors and maintenance divisions.
  • Maintaining configuration baselines, inventory, and change records (SharePoint/Teams/Excel); ensuring version control and retention for audits.
  • Coordinating design reviews and as-builts with internal stakeholders and contractors; verifying communication room and cabinet installations in COE environments.
  • Supporting legacy and backbone transport systems (SONET/ATM) and fiber plant updates, including splicing maps, labeling, and acceptance checks.
  • Preparing concise status updates, incident summaries, and monthly reports as assigned; upholding NYCT policies and confidentiality.
 
Education and Experience
Computer Associate I-III (Operations)
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.
 
Computer Associate I-III (Software)
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
3.Education and/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.
 
Desired Skills  
  • Hands-on support of NYCT communication systems, including PA, ET, EEBCS, Help Points, and IACS platforms, as well as associated head-end monitoring and Network Management Systems (NMS).
  • Experience with fire alarm system configuration, design coordination, and field integration with FAS vendors, particularly where interfaces connect to communications or control systems.
  • Working knowledge of network technologies such as SONET, ATM, COE, PSLAN, and fiber-optic design fundamentals (e.g., OTDR traces, signal loss budgets, and termination practices).
  • Familiarity with both Linux and Windows Server environments, including virtualization concepts; ability to use basic scripting tools (PowerShell or Bash) for diagnostics and automation is a plus.
  • Experience supporting test and acceptance procedures in design-build or retrofit environments, with strong documentation, coordination, and communication skills for stakeholder interaction.
 
 
Selection Method
Based on evaluation of education, skills, experience and interview.
Other Information
As an employee of MTA-NYC Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
 
 

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