Compliance Quality Performance Analyst Jobs (NOW HIRING)

PLEASE NOTE

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years.  Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor's name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week.  If any of this information is not provided, your application may be rejected as incomplete.  Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:  Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login:https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

BENEFITS

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov.  Benefits include:  Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.  Optional add-on benefits include:  Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.  Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

GENERAL DESCRIPTION

Performs highly complex (senior-level) compliance analysis, systems development, and performance improvement work for the agency's Monitoring & Inspections (M&I) Division. The Compliance Performance Analyst serves as the lead developer, administrator, and steward of a crossentity compliance database designed to integrate compliance, monitoring, audit, and oversight data across multiple internal and external entities.

This position is responsible for developing, maintaining, and continuously enhancing a centralized compliance database that includes both stateoperated and countylevel programs. The database functions as a strategic tool for tracking compliance issues, corrective actions, risks, and trends across entities, enabling leadership to quickly identify systemic risks, monitor progress, and make informed decisions regarding oversight, enforcement, and improvement strategies.

In addition to system ownership, the position may conduct and oversee highly advanced compliance monitoring and performance improvement activities, including evaluation of programs, facilities, policies, procedures, services, records, and compliance documentation to determine adherence to Texas Administrative Code (TAC), state and federal statutes, agency policies, contract requirements, and reporting standards.

The Compliance Performance Analyst reviews and evaluates management responses, corrective action plans (CAPs), and performance improvement plans (PIPs) resulting from internal and external monitoring, audit, and oversight activities and ensures their accurate capture and tracking within the compliance database.

Serve as the agency's internal coordination point for monitoring and reporting the status of management actions related to previously reported internal and external audit findings and recommendations. This role compiles, analyzes, and communicates agencywide implementation progress to executive leadership by coordinating with Internal Audit and agency management, ensuring timely, accurate, and transparent status reporting.

 The Compliance Performance Analyst provides oversight of compliance and performance improvement activities for:

• TJJDoperated residential facilities
• TJJDcontracted residential facilities operated by private vendors
• TJJD-parole and contracted parole
• County juvenile justice facilities, programs, and services, including:
  • County juvenile probation departments
  • Shortterm detention facilities
  • Preadjudication secure detention facilities
  • Postadjudication secure correctional facilities
  • Nonsecure correctional facilities
  • Countyoperated or countycontracted programs and services for juveniles

This position works under limited supervision with considerable latitude for initiative, independent judgment, and decisionmaking. May supervise or provide functional guidance to lowerlevel staff. May be required to work in excess of 40 hours per week, serve oncall, and conduct moderate statewide travel, including air travel and travel on short notice.

ESSENTIAL DUTIES

Serves as the primary owner and administrator of a centralized, cross entity compliance database that integrates compliance, monitoring, audit, and oversight information across state and county programs. Designs, develops, maintains, and refines database structure, data standards, workflows, and reporting capabilities. Collaborates closely with M&I, Office of Internal Oversight (OIO), Internal Audit (IA), Office of Inspector General (OIG), program offices, and other stakeholders to ensure data accuracy, consistency, usability, and alignment with oversight needs. Produces dashboards, reports, and analytical summaries to support executive level decision making, risk identification, trend analysis, and workload prioritization.

Identifies the impact of operational or programmatic changes on existing plans, modifies plans as necessary, evaluates trends, resolves issues related to plan development and implementation, and ensures ongoing tracking and documentation in the compliance database.

Coordinates with agency divisions, Internal Audit, and leadership to collect, track, and consolidate the status of management action plans addressing audit findings and recommendations.

Facilitate communication between management and Internal Audit regarding implementation timelines, status changes, and documentation needs.

Track follow up activity related to Internal Audit reports and State Auditor's Office findings, including audits and recommendations under active follow up.

Conducts surveys, on-site inspections, and desk reviews to assess compliance status and progress toward meeting corrective action and performance improvement requirements. Integrates monitoring results into the centralized database to support cross entity analysis and trend identification.

Prepares detailed, comprehensive, and timely reports summarizing monitoring findings, compliance status, and progress toward management responses, CAPs, and PIPs. Utilizes database analytics to communicate progress, risks, emerging issues, and barriers to compliance to agency leadership and internal and external stakeholders.

Prepare agencywide status reports and briefings for executive leadership and governing bodies that summarize progress, outstanding actions, and areas requiring attention.

Researches, analyzes, and evaluates national standards, emerging best practices, and current trends in juvenile justice and related fields. Incorporates research findings into performance improvement recommendations, compliance guidance, and data driven enhancements to the centralized compliance system.

Analyzes variations in program implementation and operational practices across entities to identify barriers to compliance and performance improvement. Recommends evidence-based solutions, operational changes, and policy or procedural revisions. Prepares written analyses and justifications and supports documentation and tracking of changes within the compliance database.

Provides technical assistance to monitored programs and internal stakeholders related to compliance requirements, corrective actions, performance improvement expectations, and use of the centralized compliance database.

Participates in special projects and assignments related to monitoring, inspections, quality assurance, data integration, and agency wide compliance initiatives, including cross divisional efforts requiring advanced analysis and coordination.

Performs related duties as assigned to support agency operations, monitoring responsibilities, and strategic compliance initiatives.

Collaborates with departmental staff in meeting established objectives and goals; shares information; identifies concerns and trends; recommends improvements to resolve problems or enhance operations; and assists with the development of policies, procedures, guidelines, and forms relevant to the program area and in the development of plans to improve programs or to address areas of concern. 

     Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

Will be required to travel up to 10% of the time.

Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.

MINIMUM QUALIFICATIONS

Bachelor's degree with major course work in business administration, public administration, criminal justice (corrections), social sciences, or related field. Five (5) years of full-time wage-earning experience in auditing, conducting inspections of program operations, compliance monitoring, program evaluation, or quality assurance.

Experience and Education Substitutions:

One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.

Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience. 

Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience. 

Experience requirements may be satisfied by the prorated part-time equivalent.

Note:  Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of local, state, and federal laws related to juvenile justice.
• Knowledge of public administration and management techniques.
• Knowledge of statistical analysis processes.
• Knowledge of quality control techniques.
• Knowledge of training techniques.
• Knowledge of program management processes and techniques.

• Skill in identifying measures or indicators of program performance.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in operating computers, using applicable computer software and high-level data and informational reports as an administrative management tool.

• Ability to gather, assemble, correlate, and analyze facts and prepare professional technical reports.
• Ability to develop performance improvement plans and identify risk hazards.
• Ability to develop, evaluate, and interpret policies and procedures.
• Ability to express ideas clearly in writing; and write appropriately for different audiences, and critically evaluate written communications.
• Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines.
• Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
• Ability to process information logically, make decisions, and to demonstrate the soundness of those decisions. 
• Ability to travel on a flexible schedule as needed, including travel by air.
• Ability to work in excess of 40 hours per workweek, be on-call, and travel with very little prior notice.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The following physical demands and working conditions are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing

Alphabetizing

Ability to communicate effectively, orally and in writing

Ability to see

Ability to hear (with or without aid)

Identify colors

Depth perception

Operate motor equipment

Lifting up to 25 lbs.

Carrying up to 25 lbs.

Pulling

Pushing

Walking

Standing

Sitting

Repeated bending

Reaching above shoulder

Manual/finger dexterity

Dual simultaneous grasping

Crawling

Twisting

Kneeling

Stooping

Climbing stairs\

VETERANS

In order to receive veteran's preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Inspectors and Investigators MOS Codes.

SPONSORSHIP

Candidates must be eligible to work in the United States without requiring sponsorship.

ADDITIONAL INFORMATION

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.  Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls.  If you submitted your application through the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en), you may also check the status of your application ...