Complex Operations Manager Jobs in Utah (NOW HIRING)

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us!

Summary: 

Oversees the Retail Sales Operations team that services Traeger's national / big box accounts. This manager will oversee day-

to-day operational tasks, ensure the team is well represented and advocated for cross-functionally, serve as the point

person for escalations and drive continuous improvement initiatives to ensure a best-in-class experience for our

customers. Success in this role will require strong leadership skills, technical abilities, a service-oriented mindset and a

strong ability to communicate clearly and concisely.

What You'll Do:

Provide day-to-day leadership and oversight for the Retail Sales Operations team, ensuring consistent execution of

core operational functions.

Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures

for the Retail Sales Operations function.

Monitor, analyze, and report on operational KPIs as directed by leadership; implement process

improvements to achieve performance targets.

Partner with leadership to provide insights, recommendations, and guidance related to new or revised

operating policies, practices, and procedures.

Serve as the Retail Sales Operations representative in cross-functional collaboration with Sales, Planning, IT,

Logistics, and other key stakeholders to ensure seamless order flow and operational alignment.

Manage and resolve escalations within the Retail Sales Operations group; independently resolve issues where

appropriate and escalate to leadership when necessary.

Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity

challenges and recommend adjustments.

Manage team scheduling and time-off planning; ensure coverage and operational continuity

Ensure all core Retail Sales Operations responsibilities are executed effectively, including but not limited to order

management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance.

Play a critical role in ensuring item attributes and master data are accurately set up and maintained within

customer and account portals within established lead times.

Hold team members accountable for understanding, resolving, and preventing customer chargebacks.

Own and drive overall OTIF (On-Time In-Full) performance across assigned Retail Sales Operations accounts.

Maintain a strong knowledge of national account requirements to support successful operational execution.

Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and

efficient conflict resolution.

Act as a key stakeholder in the hiring and selection process for the Retail Sales Operations team.

Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting

quarterly and annual performance reviews.

Serve as a collaborative partner and advocate when working with both internal and external stakeholders.

What you'll need to succeed:

Direct experience managing, leading, and coaching a team of 8-10 team members minimum, with a focus on

performance, accountability, professional development and operational excellence.

Direct experience in Operations managing relationships with national key account partners.

Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functionaloperational needs.

Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to

support reporting and decision-making.

Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities.

Proven capability to multitask and manage competing demands while maintaining accuracy and attention to

detail.

Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and

leadership levels.

Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that

support both operational and business objectives.

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Dog friendly office 
• Access to a free ski pass to enjoy our beautiful backyard. 
• Great discounts on all things Traeger
• Did we mention all the food?