Complex Operations Manager Jobs in Michigan (NOW HIRING)

We need an ambitious, curious leader to become a Manager, Cloud Operations on the newly formed AAA Business Operations Team to help drive the biggest change in the company's history.

The Opportunity - Why Join

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands.  We have embarked on a mission to double in size - Becoming one of the largest providers in the US.  These facts showcase why we're the right choice:

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
• On culture: USA Today named us 2025 top workplace nationwide.  We believe the job of an insurance company is to do good.  Our mission is to help our members during what is often the hardest times in their lives.  We pick up the phone to people who have lost loved ones and offer our genuine support.  That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person.  We believe the job of an insurance company is to pay out.  That is what insurance is for.  Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death.  We are not here to chase the super-rich with annuities and wealth management products.   AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

How You'll Work

• Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)
• Relocation Eligibility: Available 

What We Bring to the Table

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

The Role

You will be joining a small, newly formed but highly visible Business Operations Team to lead and deliver the most strategic and high-impact initiatives in the company's history. These projects are complex, high-priority, and carry multi-million dollar budgets. You will be the key driving force behind them-turning bold ideas into action and action into results.

The Cloud Operations Manager is responsible for overseeing the day-to-day operations, reliability, and performance of cloud-based infrastructure and services. This role leads cloud operations teams, establishes operational best practices, and ensures cloud environments are secure, scalable, and cost-effective. The Cloud Operations Manager collaborates closely with engineering, security, and business stakeholders to support continuous availability, incident response, change management, and ongoing optimization of cloud platforms in alignment with organizational goals. 

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve.  We need to boldly embrace innovation and technology.  Your leadership will help us deliver on our mission together and achieve our transformation.  At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force.

Position Responsibilities

• Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services. 
• Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement. 
• Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements. 
• Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirement. 
• Monitor cloud usage, optimize resource utilization, and manage budgets to ensure cost-effective and efficient cloud operations. 
• Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience. 
• Collaborate with operations, engineering, application development, and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff. 

Core Competencies - How You Will Contribute

• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP), including infrastructure, networking, monitoring, backup, and high-availability architectures 
• Ability to ensure system stability, uptime, and performance through incident management, root cause analysis, capacity planning, and continuous service improvement 
• Knowledge of cloud security principles, access controls, data protection, DevOps and regulatory requirements, with the ability to partner effectively with security and compliance teams 
• Proven capability to lead, mentor, and develop technical teams, manage workloads, and foster accountability in a 24/7 operational environment 
• Experience driving automation, monitoring, and process optimization to reduce manual effort, improve efficiency, and increase operational resilience 
• Strong communication skills to translate technical issues into business impact, coordinate across teams, and manage priorities with internal stakeholders and leadership

Required Education/Experience

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field; Master's degree preferred. 

• 6+ years of progressive IT infrastructure or cloud operations experience, with at least 3 years in a leadership or management role.

• Proven track record leading incident response, on-call operations, and operational maturity initiatives in a 24/7 environment.

• Hands-on experience with cloud cost management, monitoring, automation, and infrastructure-as-code tools. 

Preferred Experience

• On-Premises Infrastructure experience a plus.
• Relevant cloud certifications preferred (AWS Certified Solutions Architect, Azure Administrator/Architect).
• IT service management or security certifications a plus (ITIL, CISSP, CISM, CCSP). 

Essential Job Functions 

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. 

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. 

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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