ZipRecruiter

Log In

1

Complex Operations Manager Jobs in Michigan (NOW HIRING)

Home Depot

Operations Experience Manager

Saginaw, MI · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex ...

ACCESS

Operations Health Manager

Dearborn, MI · On-site

Operations Health Manager Job Status: Full-time Job Summary: Under limited direction from a senior ... Resolves or recommends solutions to complex problems. May have extensive contact with internal and ...

next page

Showing results 1-20

All JobsComplex Operations Manager JobsComplex Operations Manager Jobs in Michigan

Complex Operations Manager information

What are the key skills and qualifications needed to thrive as a Complex Operations Manager, and why are they important?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a Complex Operations Manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in a manufacturing or service environment. Understanding and balancing these P's is essential for effective operations leadership and continuous improvement.

How much should an operations manager get paid?

The average salary for a Complex Operations Manager varies based on industry, experience, and location, but typically ranges from $70,000 to $120,000 annually. Senior roles with extensive experience or in high-cost areas can earn over $150,000. Compensation often includes benefits such as bonuses, health insurance, and professional development opportunities.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, successful entrepreneurs, and top-tier surgeons can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. For a Complex Operations Manager, reaching this salary typically requires extensive experience, leadership in large organizations, and advanced skills in operations management and strategic planning.

What other jobs can an operations manager do?

An operations manager can transition into roles such as project manager, supply chain manager, or business analyst, leveraging skills in process improvement, leadership, and strategic planning. They may also move into executive positions like director of operations or COO, often requiring experience in managing teams and optimizing organizational efficiency.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

What does a Complex Operations Manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.
What are popular job titles related to Complex Operations Manager jobs in Michigan? For Complex Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Complex Operations Manager jobs in Michigan look for? The top searched job categories for Complex Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Complex Operations Manager jobs? Cities in Michigan with the most Complex Operations Manager job openings:
Complex Operations Manager jobs near you
Infographic showing various Complex Operations Manager job openings in Michigan as of June 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Group Manager Operations

Group Manager Operations

Midland Credit Management

Troy, MI

Full-time

Medical, PTO

Posted 24 days ago

Midland Credit Management rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

The Group Manager, Operations leads the day-to-day performance and strategic execution of a Consumer Support Services team responsible for consumer dispute investigations and inquiry management. This role oversees both back-office dispute resolution functions and front-line phone operations, ensuring a seamless, high-quality, and compliant consumer experience.


The position is accountable for managing Specialist teams who handle written and phone-based consumer inquiries, including direct oversight of phone specialists and ownership of escalated calls. The Group Manager also plays a critical role in reinforcing quality standards by reviewing and delivering feedback on QA evaluations to drive continuous improvement.


This role requires close collaboration with internal stakeholders, external partners, and cross-functional teams, as well as a strong understanding of dispute resolution processes, regulatory requirements, and customer interaction best practices.

RESPONSIBILITIES

Team Leadership & Performance Management

  • Lead, coach, and develop Specialists and phone agents to drive engagement and results
  • Set expectations and ensure accountability across written and phone-based work

Quality, QA Oversight & Consumer Experience

  • Ensure quality, accuracy, and timeliness of dispute investigations and consumer interactions
  • Deliver actionable feedback from QA reviews and drive continuous performance improvement

Escalations & Call Oversight

  • Manage escalated inquiries, including handling complex or sensitive consumer calls
  • Provide real-time support and guidance to team members during escalations

Process Strategy, Analytics & Continuous Improvement

  • Develop and refine processes while analyzing performance metrics and QA trends
  • Lead initiatives to improve efficiency, outcomes, and overall operational performance

Stakeholder & Partner Management

  • Build and maintain relationships with internal teams and external partners
  • Act as a key point of contact for escalations and operational alignment

Compliance, Risk & Training

  • Ensure adherence to regulatory requirements and identify potential risks
  • Support onboarding and ongoing training, reinforcing best practices and standards

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 1-3 years' experience in a People Management role

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Proficient in MS Office
  • Program or relationship management skills as well as strong people management skills

PREFERRED QUALIFICATIONS

EDUCATION: Bachelor's FIELD OF STUDY: Business related field

EXPERIENCE: 1-2 years' experience in Financial Services

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Advanced proficiency in MS Office, particularly MS Excel
  • Superior verbal and written communication skills
  • Detailed-oriented with demonstrated ability to manage/motivate people

If you are wondering why you should work for us, here is something to help you decide:

  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

  • Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.

  • Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.

  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.

Apply