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Complex Operations Manager Jobs in Portage, MI (NOW HIRING)

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Business Operations & CRM Manager

Kalamazoo, MI · On-site

$80K - $120K/yr

TITLE: Business Operations & CRM Manager LOCATION: Kalamazoo, MI SUMMARY: Management Business ... Support escalated customer concerns and ensure timely resolution of complex issues. * Manage ...

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Complex Operations Manager information

See Portage, MI salary details

$29.1K

$59.6K

$111.3K

How much do complex operations manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for complex operations manager in Portage, MI is $59,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Complex Operations Manager, and why are they important?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a Complex Operations Manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in a manufacturing or service environment. Understanding and balancing these P's is essential for effective operations leadership and continuous improvement.

How much should an operations manager get paid?

The average salary for a Complex Operations Manager varies based on industry, experience, and location, but typically ranges from $70,000 to $120,000 annually. Senior roles with extensive experience or in high-cost areas can earn over $150,000. Compensation often includes benefits such as bonuses, health insurance, and professional development opportunities.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, successful entrepreneurs, and top-tier surgeons can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. For a Complex Operations Manager, reaching this salary typically requires extensive experience, leadership in large organizations, and advanced skills in operations management and strategic planning.

What other jobs can an operations manager do?

An operations manager can transition into roles such as project manager, supply chain manager, or business analyst, leveraging skills in process improvement, leadership, and strategic planning. They may also move into executive positions like director of operations or COO, often requiring experience in managing teams and optimizing organizational efficiency.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

What does a Complex Operations Manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.
What job categories do people searching Complex Operations Manager jobs in Portage, MI look for? The top searched job categories for Complex Operations Manager jobs in Portage, MI are:
What cities near Portage, MI are hiring for Complex Operations Manager jobs? Cities near Portage, MI with the most Complex Operations Manager job openings:
Complex Operations Manager jobs near you
Infographic showing various Complex Operations Manager job openings in Portage, MI as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,580 per year, or $28.6 per hour.
Sales Operations Manager

Sales Operations Manager

Hastings Mutual Insurance Company

Hastings, MI • On-site

Full-time

Retirement, PTO

Posted 29 days ago

Job description

Lead the systems, analytics, and operational strategies that power future sales growth.
Hastings Insurance is seeking a Sales Operations Manager to help strengthen and modernize the operational foundation of our Property & Casualty sales organization. This highly visible role leads the reporting, analytics, systems, processes, and operational strategies that support our distribution network and future growth initiatives.
Partnering closely with Sales Leadership, Finance, IT, and other business leaders, you'll identify opportunities to improve efficiency, enhance decision-making, strengthen data capabilities, and support innovation across the sales organization. You'll play a key role in shaping how Hastings leverages data, technology, and operational best practices to support agency relationships, business growth, and long-term success.
This role is ideal for a leader who enjoys solving complex operational challenges, improving business processes, leveraging technology, and turning data into actionable insights that drive results.
Location & Schedule:
  • This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m.
  • The role may be performed onsite at our Hastings, Michigan headquarters or in a hybrid arrangement. We may also consider remote candidates who reside in one of our operating states: Michigan, Ohio, Indiana, Illinois, or Wisconsin.
  • Candidates working remotely should expect periodic travel to Hastings throughout the year for meetings, collaboration, and business needs.
What You'll Do:
  • Partner with Sales Leadership to identify opportunities to improve systems, reporting, operational processes, and overall sales effectiveness.
  • Lead the development and delivery of executive-level dashboards, analytics, and performance reporting that support strategic decision-making.
  • Serve as the primary business owner for CRM platform optimization, workflow improvements, automation initiatives, and user adoption.
  • Shape future data and analytics capabilities that support growth, forecasting, operational efficiency, and informed decision-making.
  • Lead sales performance reporting, including weekly, monthly, quarterly, and annual production summaries, with insights into trends, pipeline activity, retention, hit ratios, and profitability.
  • Ensure consistency in metric definitions and maintain strong data integrity across sales reporting tools and systems.
  • Monitor and analyze the sales department budget, including variance tracking, forecasting, and business performance analysis in partnership with Finance.
  • Provide leadership with actionable recommendations based on internal data, operational insights, and market intelligence.
  • Lead agency data management efforts, including data oversight, cleansing, normalization, and long-term data strategy development.
  • Prepare sales and agency data to support future analytics, automation, and predictive modeling initiatives.
  • Supervise and develop a small team supporting sales operations activities and administrative functions.
  • Oversee operational workflows related to agency data updates, documentation, and contract processing.
  • Promote a culture of accuracy, efficiency, accountability, and continuous improvement.
  • Draft, manage, and maintain agency contracts, licensing records, appointments, compensation structures, and related agreements.
  • Serve as the primary contact for contract-related inquiries and ensure compliance with corporate and regulatory requirements.
  • Maintain accurate and complete documentation of agency relationships and contractual obligations.
  • Conduct market research related to commissions, incentives, agency support models, and competitive positioning.
  • Monitor market trends affecting agency relationships, distribution strategies, retention, and sales performance.
  • Plan and coordinate sales events, agency meetings, advisory councils, and related communications.
  • Collaborate with Training, IT, Data, Finance, and Sales Leadership teams to align systems, reporting, and operational initiatives.
  • Support training and change management efforts related to systems, reporting tools, and operational processes.
  • Participate in continuous improvement initiatives that strengthen sales operations and organizational effectiveness.
Additional Role Highlights:
  • Lead and develop a small team supporting sales operations and administration.
  • Play a central role in shaping future analytics, reporting, and operational capabilities.
  • Partner directly with Sales Leadership and other senior stakeholders on strategic initiatives.
  • Influence agency strategy, compensation models, operational efficiency, and business performance.
  • Blend analytical, operational, technology, and leadership responsibilities in a highly visible role.
  • Help modernize the systems, processes, and tools that support Hastings' sales organization.
What You'll Bring:
  • Bachelor's degree in Business, Marketing, Finance, Data Analytics, or a related field.
  • Five or more years of experience in Property & Casualty insurance, sales operations, distribution operations, business operations, or a related field.
  • Experience leading or supervising operational, analytical, or administrative teams.
  • Experience managing CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
  • Strong analytical skills with experience developing reports, dashboards, scorecards, and performance metrics.
  • Experience supporting business process improvement, operational efficiency initiatives, or systems optimization efforts.
  • Experience managing agency contracts, compensation structures, licensing processes, or agency relationships preferred.
  • Advanced Excel skills and experience with Power BI, Tableau, or similar business intelligence tools preferred.
  • Strong understanding of insurance distribution models, agency management, and sales performance metrics.
  • Ability to translate complex data into actionable business insights and recommendations.
  • Excellent communication skills with the ability to influence and collaborate across multiple functions and leadership levels.
  • Strong organization, project management, and problem-solving skills.
  • Adaptability, curiosity, and a continuous improvement mindset.
About Us:
At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability.
While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today's customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven.
Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported.
Our Commitment as an Employer:
We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute.
We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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