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Complex Operations Manager Jobs in Portage, MI (NOW HIRING)

FocusKPI

Marketing Operations Analyst

Kalamazoo, MI · On-site

The role involves writing complex SQL to access data in our warehouse, while also building and ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

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Complex Operations Manager information

See Portage, MI salary details

$29.1K

$59.6K

$111.3K

How much do complex operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for complex operations manager in Portage, MI is $59,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a complex operations manager?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a complex operations manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

What does a complex operations manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.
What are popular job titles related to Complex Operations Manager jobs in Portage, MI? For Complex Operations Manager jobs in Portage, MI, the most frequently searched job titles are:
What job categories do people searching Complex Operations Manager jobs in Portage, MI look for? The top searched job categories for Complex Operations Manager jobs in Portage, MI are:
What cities near Portage, MI are hiring for Complex Operations Manager jobs? Cities near Portage, MI with the most Complex Operations Manager job openings:
Complex Operations Manager jobs near you
Infographic showing various Complex Operations Manager job openings in Portage, MI as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $59,580 per year, or $28.6 per hour.

Contact Center Operations Director (Full-Time)

Gryphon Place

Kalamazoo, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
  • The Contact Center Operations Director is responsible for overseeing the operations of the Contact Center, which provides 211 information and referral services, 988 suicide and crisis intervention, and after-hours support for community mental health organizations. This role ensures systems, processes, and operations are effective, efficient, and aligned with organizational and contractual expectations. It serves as a strategic partner and collaborator with the Directors of 2-1-1 and Crisis Services to support staff readiness and engagement through thoughtful systems and equitable operational practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Systems & Quality
  • Lead the development and implementation of standardized policies, protocols, and training frameworks across the 2-1-1 and Crisis teams.
  • Ensure all operational procedures are consistent, efficient, and reflective of best practices in crisis and information services.
  • Collaborate with leadership to develop and maintain systems that track quality, performance, and compliance, and implement corrective actions as needed.
  • Support accreditation and certification processes (Inform USA, AAS, COA, etc.) by ensuring documentation and practices meet standards.
  • Forecast staffing needs, ensuring cost-effectiveness and adequate coverage.
  • Create workflows and systems that improve efficiency, productivity, and service quality.
  • Develop productivity expectations based on call type, line, and service demands.

Equity & Wellbeing
  • Embed diversity, equity, inclusion, and belonging (DEIB) principles into all operational and training systems.
  • Assess and improve internal processes through an equity and wellbeing lens, ensuring they foster fairness, accessibility, and respect.
  • Collaborate with team leaders to identify and address systemic barriers to staff success and satisfaction.

Training & Development
  • Develop and coordinate comprehensive training plans for both 2-1-1 and Crisis Services staff to ensure consistent skill-building and knowledge retention.
  • Curate and deliver training content that reflects trauma-informed, person-centered, and culturally responsive practices.
  • Partner with department directors to create feedback loops that measure training effectiveness and identify continuous improvement opportunities.

Collaboration & Leadership
  • Serve as a connector and facilitator between operations, HR, and program leadership to align processes with organizational goals.
  • Promote a workplace culture that values collaboration, transparency, and shared accountability.
  • Support cross-departmental initiatives that strengthen Gryphon Place's overall organizational health and impact.

Requirements
EDUCATION AND EXPERIENCE
Required:
  • Bachelor's degree in business, operations, project/change management, or related field.
  • Minimum of 5 years of experience in program or operations management, including experience with process improvement or training systems.
  • Minimum of 3 years of supervisory or management experience, preferably within a multi-program or crisis services environment.
  • Excellent communication, facilitation, and organizational skills.
  • Experience collaborating across departments and managing complex projects.
  • Experience managing contract compliance, quality assurance, and operational systems required.
  • Demonstrated ability to forecast staffing, manage budgets, and implement cost-effective strategies

Preferred:
  • Master's degree in organizational leadership or a related field.
  • Experience in behavioral health, crisis intervention, or nonprofit human services.
  • Familiarity with accreditation processes (AAS, Inform USA, COA).
  • Understanding of contact center operations.
  • Knowledge of 211 and 988 systems and crisis intervention services

KNOWLEDGE / SKILLS / ABILITIES
  • Equity-minded leadership
  • Process design and evaluation
  • Emotional intelligence and collaboration
  • Ability to analyze data, identify trends, and implement process improvements.
  • Excellent organizational skills, with the ability to manage multiple priorities and deadlines.
  • Strong communication and interpersonal skills, with the ability to collaborate across teams and with external partners.
  • Demonstrated leadership skills with the ability to inspire, support, and hold others accountable.
  • Proficiency in using technology platforms, data tracking, and reporting systems.

Work Environment
  • This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs. Occasional evening and weekend availability may be required

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

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