Handle construction-related claims involving complex factual, contractual, and risk transfer issues ... Direct and manage outside defense counsel to ensure litigation strategy, budgeting, case assessment ...
Handle construction-related claims involving complex factual, contractual, and risk transfer issues ... Direct and manage outside defense counsel to ensure litigation strategy, budgeting, case assessment ...
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Senior Claims Specialist
Indianapolis, IN · On-site
$100K - $140K/yr
Multi-state claim adjuster licenses preferred. * 3+ years of experience managing complex insurance claims (primary and excess), litigation and/or arbitration. * Directors and Officers insurance ...
Senior Claims Specialist
Indianapolis, IN · On-site
$100K - $140K/yr
Multi-state claim adjuster licenses preferred. * 3+ years of experience managing complex insurance claims (primary and excess), litigation and/or arbitration. * Directors and Officers insurance ...
Casualty Claims Specialist
Evansville, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Evansville, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Evansville, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Evansville, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Fort Wayne, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Fort Wayne, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Fort Wayne, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Casualty Claims Specialist
Fort Wayne, IN · On-site
They will settle complex liability claims which require greater investigation and verification, as ... Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to ...
Field Claims Representative
Mishawaka, IN · On-site
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Field Claims Representative
Mishawaka, IN · On-site
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Resolve all assigned claims (including the occasional serious/complex claim, which could include ... and direct independent adjusters, appraisers and other support service providers to ensure ...
Resolve all assigned claims (including the occasional serious/complex claim, which could include ... and direct independent adjusters, appraisers and other support service providers to ensure ...
Resolve all assigned claims (including the occasional serious/complex claim, which could include ... and direct independent adjusters, appraisers and other support service providers to ensure ...
Resolve all assigned claims (including the occasional serious/complex claim, which could include ... and direct independent adjusters, appraisers and other support service providers to ensure ...
Resolve all assigned claims (including the occasional serious/complex claim, which could include ... and direct independent adjusters, appraisers and other support service providers to ensure ...
Resolve all assigned claims (including the occasional serious/complex claim, which could include ... and direct independent adjusters, appraisers and other support service providers to ensure ...
Field Claims Representative
Mishawaka, IN · On-site
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Field Claims Representative
Mishawaka, IN · On-site
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Field Claims Representative
Mishawaka, IN · On-site
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Field Claims Representative
Mishawaka, IN · On-site
Bachelor's degree or direct equivalent experience handling property and casualty claims * A minimum ... Ability to resolve complex issues * Organize and interpret data * Ability to handle multiple ...
Complex Claims Director information
What is the difference between Complex Claims Director vs Claims Manager?
| Aspect | Complex Claims Director | Claims Manager |
|---|---|---|
| Credentials | Typically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experience | Often requires relevant insurance licenses and several years of claims handling experience |
| Work Environment | Strategic leadership in large insurance companies or third-party administrators, overseeing complex claims | Day-to-day claims processing and team supervision within insurance companies or agencies |
| Employer & Industry Usage | Commonly found in large insurers, TPA firms, and corporate risk management | Widely used across insurance carriers, agencies, and claims departments |
The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.
How does a complex claims director typically collaborate with legal teams and other departments during high-stakes claims investigations?
As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.
What are the key skills and qualifications needed to thrive as a complex claims director, and why are they important?
To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.
What is a complex claims director?
Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.
What are popular job titles related to Complex Claims Director jobs in Indiana? For Complex Claims Director jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Complex Claims Director jobs in Indiana look for? The top searched job categories for Complex Claims Director jobs in Indiana are:
What cities in Indiana are hiring for Complex Claims Director jobs? Cities in Indiana with the most Complex Claims Director job openings:
Job description
Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.
We focus our attention and our resources on finding high-quality solutions that give our business partners, producers, and policyholders a safe harbor for the risks they face.
Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson underwrites excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Excess Insurance Company.
Collectively known as Hudson Insurance Group, its companies are rated A+ (Superior) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of the Odyssey Group, a leading global provider of reinsurance and specialty insurance. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited.
Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.
Hudson underwrites specialty primary and excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Specialty Insurance Company and Hudson Excess Insurance Company. Hudson Insurance Company is admitted in all U.S. jurisdictions. Hudson has surplus lines eligibility in all U.S. jurisdictions through Hudson Specialty Insurance Company and Hudson Excess Insurance Company.
Collectively known as Hudson Insurance Group, its companies are rated A (Excellent) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of Odyssey Group, a leading worldwide underwriter of reinsurance and specialty insurance and wholly owned by Fairfax Financial Holdings Limited.
Position Description
The Senior Claims Specialist is responsible for the coverage analysis, investigation, evaluation, negotiation, and resolution of complex, high-exposure general liability claims, with a strong emphasis on construction-related matters. This role manages claims involving bodily injury, property damage, product liability, contractual indemnity, additional insured issues, and other complex liability exposures. The Senior Claims Specialist will work closely with management, underwriting, and actuarial to develop and execute claims strategies that align with organizational objectives, support disciplined claims handling, and drive effective outcomes across multiple dynamic books of business. This position requires strong technical expertise, sound judgment, proactive file management, and the ability to collaborate with internal and external stakeholders in fast-moving and complex claim environment.
Qualifications/ Responsibilities- 5-10+ years of claims experience handling general liability claims, including bodily injury, property damage, product liability, and construction defect or construction accident matters.
- Conduct prompt and thorough coverage analysis, liability assessment, and damages evaluation on complex general liability claims.
- Manage a caseload of moderate to high severity and high-exposure claims through all phases of the claim lifecycle, including initial notice, investigation, litigation management, mediation, trial, settlement, and closure.
- Handle construction-related claims involving complex factual, contractual, and risk transfer issues, including indemnity, additional insured status, tenders, and allocation disputes.
- Experience handling claims involving WRAP, OCIP, and/or CCIP programs is a plus.
- Review and interpret policy language, endorsements, contracts, and related claim materials to determine coverage position and exposure.
- Prepare clear, concise, and well-supported coverage position letters, reservation of rights letters, denial letters, and other claim-related correspondence in collaboration with coverage counsel when appropriate.
- Direct and manage outside defense counsel to ensure litigation strategy, budgeting, case assessment, discovery, motion practice, and resolution efforts are aligned with company objectives and best practices.
- Develop and execute resolution strategies for litigated and non-litigated matters, including attendance at mediations, settlement conferences, trials, and other key proceedings as needed.
- Establish timely and accurate case reserves and maintain reserve adequacy throughout the life of the claim based on evolving facts, legal developments, and exposure analysis.
- Oversee and coordinate the work of independent adjusters, third-party administrators, experts, consultants, and other vendors to ensure quality, timeliness, and cost-effective claim handling.
- Negotiate settlements within authority and present high-exposure matters for authority review with clear recommendations and exposure assessments.
- Identify opportunities for early resolution, transfer of risk, contribution, subrogation, and cost containment, while preserving policyholder and business relationships where appropriate.
- Partner closely with underwriting on policy interpretation, policy construction, claim trends, and emerging loss issues.
- Provide meaningful claims reporting and trend analysis to management, including loss drivers, litigation developments, reserve changes, and strategic recommendations.
- Ensure all claim handling is performed in compliance with internal guidelines, best practices, regulatory requirements, and applicable jurisdictional standards.
- Strong negotiation, analytical, organizational, and decision-making skills.
- Excellent written, verbal, and presentation skills, with the ability to communicate effectively with insureds, brokers, claimants, attorneys, underwriters, and senior management.
- Ability to travel to mediations, trials, inspections, and other proceedings, as required.
- Commitment to fostering a company culture centered on collaboration, responsiveness, and professional accountability.
- Contribute to a collaborative team culture focused on communication, continuous improvement, and service excellence.
Bachelors degree required; JD preferred or other advanced industry credentials a plus
In New York City, NY the pay range for the role is $130,000 - $180,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. In addition, Hudson offers a comprehensive benefits package. This range is specific to New York City, NY and may not be applicable to other locations.
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#Hudson
We are an E-Verify employer - all hired positions require successfully passing an E-Verify Check.
Navigate the links below to learn more about careers at OdysseyRe.
Life At Hudson
Workplace Initiatives
A Rewarding Workplace
Follow us on LinkedIn for company highlights