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Complex Claims Director Jobs in Indiana (NOW HIRING)

Odyssey

Senior Claims Specialist

Indianapolis, IN

$100K - $140K/yr

Multi-state claim adjuster licenses preferred. * 3+ years of experience managing complex insurance claims (primary and excess), litigation and/or arbitration. * Directors and Officers insurance ...

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Complex Claims Director information

What is the difference between Complex Claims Director vs Claims Manager?

AspectComplex Claims DirectorClaims Manager
CredentialsTypically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experienceOften requires relevant insurance licenses and several years of claims handling experience
Work EnvironmentStrategic leadership in large insurance companies or third-party administrators, overseeing complex claimsDay-to-day claims processing and team supervision within insurance companies or agencies
Employer & Industry UsageCommonly found in large insurers, TPA firms, and corporate risk managementWidely used across insurance carriers, agencies, and claims departments

The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.

How does a Complex Claims Director typically collaborate with legal teams and other departments during high-stakes claims investigations?

As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.

What are the key skills and qualifications needed to thrive as a Complex Claims Director, and why are they important?

To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.

What are Complex Claims Directors?

Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.
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Complex Claims Director jobs near you
Senior Claims Specialist

Senior Claims Specialist

Odyssey

Indianapolis, IN

$100K - $140K/yr

Other

Re-posted 16 days ago

Job description

Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.

Hudson underwrites specialty primary and excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Specialty Insurance Company and Hudson Excess Insurance Company. Hudson Insurance Company is admitted in all U.S. jurisdictions. Hudson has surplus lines eligibility in all U.S. jurisdictions through Hudson Specialty Insurance Company and Hudson Excess Insurance Company.

Collectively known as Hudson Insurance Group, its companies are rated A (Excellent) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of Odyssey Group, a leading worldwide underwriter of reinsurance and specialty insurance and wholly owned by Fairfax Financial Holdings Limited.

Position Summary: The Senior Claims Specialist is responsible for managing all aspects of complex third-party liability claims, including class actions and high exposure matters, from inception through conclusion, brought against a wide variety of insureds, with a concentration in employment practices matters.

In order to be successful, the Specialist must be able to work as a team member not only within the claims department, but also develop relationships with other departments, primarily underwriting. The Specialist must be able to prioritize, and to timely complete all tasks and comply with department policies and procedures. In addition, the Specialist must be committed to the role and the demands of a high performing claims team. This position requires occasional travel to attend client service meetings, mediations, and trials.

Essential Duties:

  • Provide superior customer service to internal and external stakeholders.
  • Direct and oversee claim investigations.
  • Manage litigation from inception through resolution.
  • Make coverage determinations and prepare coverage position letters.
  • Investigate losses and document all claim-handling activities.
  • Evaluate, project, and monitor potential exposures.
  • Set and manage judgmental reserves.
  • Develop and implement effective claim resolution strategies.
  • Manage outside counsel and experts to control costs and expenses.
  • Collaborate with underwriting partners on policy renewals.
  • Identify existing claims and emerging trends to support business objectives and strengthen client relationships.
  • Prepare and deliver presentations to claims and underwriting management.
  • Keep supervisor informed of activities and situations which will impact the achievement of corporate and department goals and objectives.
  • Perform other related duties as required to achieve the goals and objectives of the company and department.

Skills, Knowledge and Abilities:

  • Strong drive and commitment to the role.
  • Excellent written and oral communication skills.
  • Excellent analytical, organizational, and problem-solving skills.
  • Excellent knowledge of Excel, Word, and Outlook.
  • Strong interpersonal skills.
  • Must be detailed-oriented.
  • Time management and decision-making ability.
  • Ability to maintain confidentiality of company-sensitive data.
  • Proven ability to analyze policies of insurance and legal documents.
  • Excellent negotiation skills.

Education/Experience:

  • Bachelor's Degree or equivalent required. JD highly preferred. Multi-state claim adjuster licenses preferred.
  • 3+ years of experience managing complex insurance claims (primary and excess), litigation and/or arbitration.
  • Directors and Officers insurance experience essential. Employment Practices insurance experience highly preferred.

In New York City, NY the pay range for the role is $100,000 - $140,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  In addition, Hudson offers a comprehensive benefits package. This range is specific to New York City, NY and may not be applicable to other locations.

We are an E-Verify employer - all hired positions require successfully passing an E-Verify Check.  

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