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Complaint Handler Jobs (NOW HIRING)

NFI Industries

Material Handler

Suffolk, VA · On-site

$18/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

IES Infrastructure

Material Handler

Canton, OH · On-site

$14.75 - $17.75/hr

Material Handler Location: Canton, OH Company: Technibus, Inc. Position Summary Technibus, Inc. is ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Infrastructure

Material Handler

Canton, OH · On-site

$15.75 - $19/hr

Material Handler Location: Canton, OH Company: Technibus, Inc. Position Summary Technibus, Inc. is ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Communications

Material Handler

Mount Joy, PA · On-site

$16.50 - $19.75/hr

Material Handler $2,500 Sign-on Bonus 1st or 2nd shifts available Earn 15% more by working on 2nd ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Infrastructure

Material Handler

Mount Joy, PA · On-site

$16.50 - $19.75/hr

Material Handler $2,500 Sign-on Bonus 1st or 2nd shifts available Earn 15% more by working on 2nd ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Infrastructure

Material Handler

Mount Joy, PA · On-site

$16.50 - $19.75/hr

Material Handler $2,500 Sign-on Bonus 1st or 2nd shifts available Earn 15% more by working on 2nd ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

Lewiston Store

Warehouse Material Handler

Lewiston, ID · On-site

$17.25 - $20.50/hr

Material Handler The Salvation Army is an inspiring place to work. With offices in every major US ... the complaint and the disposition thereof. Failure to deal promptly and properly with complaints ...

IES Infrastructure

Material Handler

Manitowoc, WI · On-site

$16.25 - $19.50/hr

Non-Exempt Job Summary The Material Handler is responsible for the safe and efficient handling ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Communications

Material Handler

Manitowoc, WI · On-site

$16.25 - $19.50/hr

Non-Exempt Job Summary The Material Handler is responsible for the safe and efficient handling ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

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Complaint Handler information

See salary details

$9

$16

$22

How much do complaint handler jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for complaint handler in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.07 per hour, depending on experience, location, and employer.

What is a complaint handler?

Complaint Handlers are professionals responsible for managing, investigating, and resolving customer complaints or concerns within an organization. They serve as the main point of contact between the company and dissatisfied clients, ensuring that complaints are handled promptly, fairly, and in accordance with company policies and regulatory guidelines. Their goal is to maintain customer satisfaction while protecting the company's reputation and compliance standards.

What skills and qualifications are needed to thrive as a complaint handler?

To thrive as a Complaint Handler, you need strong problem-solving abilities, attention to detail, and often a background in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes industry-specific regulations is important. Excellent communication, patience, and conflict resolution skills help you manage challenging conversations and build trust with customers. These skills are crucial for efficiently resolving issues, maintaining customer satisfaction, and protecting the organization's reputation.

How does a complaint handler typically collaborate with other departments to resolve customer issues?

As a Complaint Handler, you’ll frequently work alongside teams such as customer service, operations, and compliance to fully investigate and resolve complaints. Collaboration involves gathering relevant information, coordinating with subject matter experts, and ensuring that all aspects of the complaint are addressed in line with company policy and regulatory requirements. Effective communication and teamwork are essential, as you'll often need to relay findings, recommend solutions, and provide updates to both the customer and internal stakeholders. This cross-departmental interaction not only aids in resolving issues efficiently but also helps identify patterns for process improvement.

What is the difference between Complaint Handler vs Customer Service Representative?

AspectComplaint HandlerCustomer Service Representative
Required CredentialsHigh school diploma; customer service or conflict resolution trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, offices, online supportRetail stores, call centers, online support
Employer & Industry UsageInsurance, finance, utilities, retailRetail, telecom, hospitality, online services
Common Search & ComparisonFocuses on resolving complaints and disputesFocuses on assisting customers and providing information

While both roles involve customer interaction, Complaint Handlers specialize in resolving disputes and addressing complaints, often requiring conflict resolution skills. Customer Service Representatives provide general support and assistance, handling inquiries and ensuring customer satisfaction. The roles overlap in communication skills but differ in their primary focus and complexity of issues handled.

More about Complaint Handler jobs

What states have the most Complaint Handler jobs?

States with the most job openings for Complaint Handler jobs include:

What are popular job titles related to Complaint Handler jobs?

For Complaint Handler jobs, the most frequently searched job titles are:

Complaint Handler jobs near you
Infographic showing various Complaint Handler job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $33,486 per year, or $16.1 per hour.

Material Handler

Suffolk, VA • On-site

NFI Industries
Transportation and Warehousing • 10K+ employees
Learn more about NFI Industriesexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Performs various material handling duties manually or using equipment within the facility

  • Loads, stacks, and unloads freight, finished products, and merchandise for shipment or storage

  • Supports warehouse operations by verifying freight accuracy, assisting with inventories, and maintaining a clean and safe work environment

NFI Industries rating

6.5

Company rating: 6.5 out of 10

NFI Industries

Based on 162 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 85%

    85% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 75%

    75% say their health insurance is affordable

    say their health insurance is affordable

  • 73%

    73% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 162 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Material Handler is responsible for moving materials, supplies, and finished goods either manually or using a hand truck to designated locations within the facility or onto trucks. This role supports overall warehouse operations by ensuring products are handled safely, efficiently, and accurately. The Material Handler may also provide general housekeeping support to maintain a clean, organized, and safe work environment.
Responsibilities
  • Performs various material handling duties manually or using a hand truck within the facility
  • Loads finished product onto pallets or hand trucks as required
  • Stacks skids or pallets in assigned storage or staging areas
  • Loads and unloads freight in an efficient, safe, and accurate manner
  • Picks and packs customer orders, assembling various types of merchandise for shipment
  • Applies labels to shipments according to company and customer requirements
  • Processes orders including picking, checking, sorting, consolidating freight, wrapping pallets, packing, loading, and completing shipment confirmations
  • Verifies freight accuracy and checks for damage or infestation
  • Assists with physical inventories and cycle counts as needed
  • Uses RF scanning devices to support accurate inventory management
  • Provides cleaning and sanitation services as needed, including sweeping floors, cleaning office areas, and disposing of trash in designated containers or locations
  • Maintains a clean, safe, and organized work area by following housekeeping and safety standards
  • Performs other duties and responsibilities as required by the role and determined by management

Physical Requirements
  • Ability to stand and walk for extended periods, up to 10-12 hours per shift
  • Ability to lift, carry, push, and/or pull minimum 10lbs up to 50 lbs without restriction, required by business needs
  • Frequently bending, stooping, squatting, climbing, crouching, stretching, and reaching above the shoulder level & at shoulder level
  • Ability to work in environments with variable noise levels, lighting conditions, and temperature fluctuations
  • Able to work irregular or extended hours, including nights, weekends, and holidays, required by business needs

Qualifications
  • High School Diploma or GED preferred
  • Strong attention to detail and accuracy in all tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
We are excited to share the base hourly rate for this position is $18/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $1/HOUR based on shift work.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Profit Center
PC-91044
Spanish Physical Requirements
  • Capacidad para permanecer de pie y caminar durante períodos prolongados, de hasta 10 a 12 horas por turno.
  • Capacidad para levantar, transportar, empujar y/o tirar cargas de entre 10 y 50 libras (aprox. 4,5 a 22,7 kg) sin restricciones, según lo requieran las necesidades del negocio.
  • Realizar con frecuencia movimientos de inclinación, agacharse, ponerse en cuclillas, trepar, encogerse, estirarse y alcanzar objetos tanto por encima como a la altura de los hombros.
  • Capacidad para trabajar en entornos con niveles de ruido, condiciones de iluminación y temperaturas variables.
  • Disponibilidad para trabajar en horarios irregulares o extendidos, incluyendo noches, fines de semana y días festivos, según lo requieran las necesidades del negocio.

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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