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Complaint Handler Jobs (NOW HIRING)

Nihon Kohden

Complaint Handler

Irvine, CA

$24 - $35/hr

The Complaint Handler is responsible for receiving, reviewing, and processing all product complaints for company manufactured and distributed products as required by applicable regulations, standards ...

Nihon Kohden USA

Complaint Handler

Irvine, CA

$24 - $35/hr

The Complaint Handler is responsible for receiving, reviewing, and processing all product complaints for company manufactured and distributed products as required by applicable regulations, standards ...

NFI Industries

Material Handler

Janesville, WI · On-site

$16 - $19.50/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Janesville, WI · On-site

$16 - $19.50/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Orlando, FL · On-site

$15.25 - $18.50/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Janesville, WI · On-site

$16 - $19.50/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Janesville, WI · On-site

$16 - $19.50/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Suffolk, VA · On-site

$16 - $19.25/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Karman Space & Defense

Material Handler

Decatur, AL · On-site

$15.75 - $19/hr

Material Handler The Material Handler assists with the production, distribution, receipt, and ... formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Paulsboro, NJ · On-site

$17/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

ALLIED MACHINE & ENGINEERING

Material Handler

Dover, OH · On-site

$15.50 - $19/hr

Material Handler - Third St. LEVEL OF AUTHORITY: Associate THIS POSITION REPORTS TO: Mill Drill ... Customer Complaint's must be received the same day they are delivered. * Work with AE/FSE for CC ...

NFI Industries

Material Handler

Baytown, TX · On-site

$15 - $18/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

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Complaint Handler information

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How much do complaint handler jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for complaint handler in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.07 per hour, depending on experience, location, and employer.

What is the difference between Complaint Handler vs Customer Service Representative?

AspectComplaint HandlerCustomer Service Representative
Required CredentialsHigh school diploma; customer service or conflict resolution trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, offices, online supportRetail stores, call centers, online support
Employer & Industry UsageInsurance, finance, utilities, retailRetail, telecom, hospitality, online services
Common Search & ComparisonFocuses on resolving complaints and disputesFocuses on assisting customers and providing information

While both roles involve customer interaction, Complaint Handlers specialize in resolving disputes and addressing complaints, often requiring conflict resolution skills. Customer Service Representatives provide general support and assistance, handling inquiries and ensuring customer satisfaction. The roles overlap in communication skills but differ in their primary focus and complexity of issues handled.

What are Complaint Handlers?

Complaint Handlers are professionals responsible for managing, investigating, and resolving customer complaints or concerns within an organization. They serve as the main point of contact between the company and dissatisfied clients, ensuring that complaints are handled promptly, fairly, and in accordance with company policies and regulatory guidelines. Their goal is to maintain customer satisfaction while protecting the company's reputation and compliance standards.

What are the key skills and qualifications needed to thrive as a Complaint Handler, and why are they important?

To thrive as a Complaint Handler, you need strong problem-solving abilities, attention to detail, and often a background in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes industry-specific regulations is important. Excellent communication, patience, and conflict resolution skills help you manage challenging conversations and build trust with customers. These skills are crucial for efficiently resolving issues, maintaining customer satisfaction, and protecting the organization's reputation.

How does a Complaint Handler typically collaborate with other departments to resolve customer issues?

As a Complaint Handler, you’ll frequently work alongside teams such as customer service, operations, and compliance to fully investigate and resolve complaints. Collaboration involves gathering relevant information, coordinating with subject matter experts, and ensuring that all aspects of the complaint are addressed in line with company policy and regulatory requirements. Effective communication and teamwork are essential, as you'll often need to relay findings, recommend solutions, and provide updates to both the customer and internal stakeholders. This cross-departmental interaction not only aids in resolving issues efficiently but also helps identify patterns for process improvement.
More about Complaint Handler jobs
What states have the most Complaint Handler jobs? States with the most job openings for Complaint Handler jobs include:
Complaint Handler jobs near you
Infographic showing various Complaint Handler job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,486 per year, or $16.1 per hour.

Complaint Handler

Nihon Kohden North America, Inc.

Irvine, CA • On-site

$24 - $35/hr

Full-time

Posted 16 days ago

Job description

The Complaint Handler is responsible for receiving, reviewing, and processing all product complaints for company manufactured and distributed products as required by applicable regulations, standards, and company policy. This position will interface with cross-functional groups such as customer service, technical support, field personnel, operations, and others for the identification and resolution of customer complaints and may interact directly with customers. The Complaint Handler evaluates each complaint and ensures the proper and timely handling, including evaluation of any potential patient or user injury complaints and properly escalates the issue in accordance with company policy.
Essential Functions and Main Duties
  • Responsible for processing quality complaints while using good documentation practices (GDP).
  • Interface with Customer Service, Field team, and customers to gather additional information required for complaint initiation/investigations.
  • Occasionally interacts with customers verbally or in writing using clear, effective communication.
  • Responsible for complaint handling process from initiation to MDR & Incident Reporting, to file closure in a uniform and timely manner.
  • Maintain complete complaint files and databases for all customer complaints in compliance with FDA Regulations, ISO 13485 and other national and international quality and regulatory (as applicable) requirements and company procedures standards.
  • Reviews complaint records in accordance with procedures to confirm complaint, determines reportability (US MDR) in a uniform and timely manner.
  • Prepare MedWatch reports and OUS incident reports (as applicable) for review and finalize reports for submission to applicable regulatory agencies.
  • Assist as needed in the preparation of records for internal audits and external audits/inspections.
  • Generate reports to monitor assigned complaints, regulatory submissions, and follow-up actions.
  • Complaint Trending.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Duties may be modified or assigned at any time based on business need.

Qualifications
Education / Certification / Experience Required:
  • Bachelor's degree in business, communications or related discipline.
  • 2+ years of experience with complaint handling and evaluating complaints for MDR (Medical Device Reporting); or equivalent work experience.
  • Experience with SAP or similar systems for complaint tracking and product data.
  • Level and compensation depend on location, experience, education and skills.

Competencies Required:
  • Must be able to demonstrate ability to understand the medical device product and its application.
  • Must be able to apply FDA Medical Device Reporting and Quality System Regulation (21 CFR Part 803, 806, and 820) and ISO Standards (ISO 13485-QMS), as they relate to complaint processing and adverse event reporting.
  • Proficient computer skills and knowledge of relevant business applications, including Microsoft Office applications.
  • Experience with Complaint Handling software.
  • Effective verbal and written communication skills and ability to work with all individuals in a professional and cooperative manner.
  • Works on problems of a diverse scope to assist in finding a resolution.
  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
  • Must be detail oriented.
  • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
  • Able to work effectively both independently and in a collaborative team environment.

Compensation
The anticipated range for this position is an hourly rate of $24.00 to $35.00 Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America.
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.
Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access To Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.

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