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Complaint Handler Jobs in Ohio (NOW HIRING)

ALLIED MACHINE & ENGINEERING

Material Handler

Dover, OH · On-site

$15.50 - $19/hr

Material Handler - Third St. LEVEL OF AUTHORITY: Associate THIS POSITION REPORTS TO: Mill Drill ... Customer Complaint's must be received the same day they are delivered. * Work with AE/FSE for CC ...

NFI Industries

Material Handler

Groveport, OH · On-site

$16 - $19.25/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

NFI Industries

Material Handler

Columbus, OH · On-site

$16.25 - $19.50/hr

Overview The Material Handler is responsible for moving materials, supplies, and finished goods ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

IES Infrastructure

Material Handler

Canton, OH · On-site

$15.75 - $19/hr

Job Title: Material Handler Location: Canton, OH Company: Technibus, Inc. Position Summary ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Communications

Material Handler

Canton, OH · On-site

$14.75 - $17.75/hr

Job Title: Material Handler Location: Canton, OH Company: Technibus, Inc. Position Summary ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

IES Infrastructure

Material Handler

Canton, OH · On-site

$14.75 - $17.75/hr

Job Title: Material Handler Location: Canton, OH Company: Technibus, Inc. Position Summary ... a complaint regarding possible violations of this policy will not be tolerated. IES is also ...

FedEx Freight

Freight Handler Part-Time

North Canton, OH

$13.75 - $17.75/hr

... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty ...

All JobsComplaint Handler JobsComplaint Handler Jobs in Ohio

Complaint Handler information

See Ohio salary details

$8

$15

$21

How much do complaint handler jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for complaint handler in Ohio is $15.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.20 per hour, depending on experience, location, and employer.

What is the difference between Complaint Handler vs Customer Service Representative?

AspectComplaint HandlerCustomer Service Representative
Required CredentialsHigh school diploma; customer service or conflict resolution trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, offices, online supportRetail stores, call centers, online support
Employer & Industry UsageInsurance, finance, utilities, retailRetail, telecom, hospitality, online services
Common Search & ComparisonFocuses on resolving complaints and disputesFocuses on assisting customers and providing information

While both roles involve customer interaction, Complaint Handlers specialize in resolving disputes and addressing complaints, often requiring conflict resolution skills. Customer Service Representatives provide general support and assistance, handling inquiries and ensuring customer satisfaction. The roles overlap in communication skills but differ in their primary focus and complexity of issues handled.

What are Complaint Handlers?

Complaint Handlers are professionals responsible for managing, investigating, and resolving customer complaints or concerns within an organization. They serve as the main point of contact between the company and dissatisfied clients, ensuring that complaints are handled promptly, fairly, and in accordance with company policies and regulatory guidelines. Their goal is to maintain customer satisfaction while protecting the company's reputation and compliance standards.

What are the key skills and qualifications needed to thrive as a Complaint Handler, and why are they important?

To thrive as a Complaint Handler, you need strong problem-solving abilities, attention to detail, and often a background in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes industry-specific regulations is important. Excellent communication, patience, and conflict resolution skills help you manage challenging conversations and build trust with customers. These skills are crucial for efficiently resolving issues, maintaining customer satisfaction, and protecting the organization's reputation.

How does a Complaint Handler typically collaborate with other departments to resolve customer issues?

As a Complaint Handler, you’ll frequently work alongside teams such as customer service, operations, and compliance to fully investigate and resolve complaints. Collaboration involves gathering relevant information, coordinating with subject matter experts, and ensuring that all aspects of the complaint are addressed in line with company policy and regulatory requirements. Effective communication and teamwork are essential, as you'll often need to relay findings, recommend solutions, and provide updates to both the customer and internal stakeholders. This cross-departmental interaction not only aids in resolving issues efficiently but also helps identify patterns for process improvement.
Complaint Handler jobs near you
Infographic showing various Complaint Handler job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,835 per year, or $15.3 per hour.

Material Handler

ALLIED MACHINE & ENGINEERING

Dover, OH • On-site

$15.50 - $19/hr

Full-time

Posted 23 days ago

Job description

Allied Machine & Engineering Corp.

JOB DESCRIPTION

POSITION:   Material Handler – Third St.

LEVEL OF AUTHORITY:  Associate

THIS POSITION REPORTS TO: Mill Drill Insert Supervisor

JOB TITLES REPORTING TO THIS POSITION:  None

ROLE:  Receiving and shipping of unfinished product to and from outside vendors. Material handling. Inspection and restocking of raw materials received in.   Receives incoming material and packages delivered through motor freight, UPS, and other carriers. Delivers mail, and items shipped through the inter-plant shipping system. Maintains the inter-plant shipping system between buildings. Ships out items on motor freight. Delivers incoming tooling to the Q.S. auditor for inspection.  If available, loading and unloading of company owned trucks.

RESPONSIBILITIES: 

  • Receive raw material.
  • Customer Complaint’s must be received the same day they are delivered.
  • Work with AE/FSE for CC repairs
  • Ship and receive outside operations.
  • Check in raw material.
  • Receive product and other material as necessary, both physically and electronically.
  • Operate overhead crane and lift trucks to move products and material throughout company.
  • Receive products into plant, including raw and in-process materials, and UPS     
  • Opens packages and check against purchase order
  • Receipt into computer, PO’s and material certs in smart search
  • Distribute products and mail to designated areas
  • Insure proper distribution of paperwork
  • Loads and unloads trucks
  • Delivery and shipment of mail and other items between facilities by box truck 
  • Maintain Kanban systems
  • Lean/5S responsibilities
  • Observe and report any areas that need addressed.
  • Associate shall maintain the appropriate tool kit per the "Associate Tool Policy".

QUALIFICATIONS: 

  • Operators are required to stand anywhere from 8-12hrs per day
  • Must be able to lift and carry at least 32lbs
  • Continuous walking through the plant during the work day
  • Lift Truck Certification
  • Must move carts weighing up to 100lbs
  • Operate overhead crane    
  • Valid Driver's License 

Education

  • High School Graduate or GED equivalent

Experience

  • Minimal computer experience
  • Experience in use of micrometers

Skills

  • Low absenteeism/tardiness, as determined by management
  • Good organizational skills

Minimum requirements

  • Ability to lift 32 lbs. unassisted
  • Push load of 100 lbs.
  • Ability to use overhead crane
  • Use of calipers and scale

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