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Complaint Handler Jobs in Michigan (NOW HIRING)

Spectrum Health

Nutrition Services Lead

Farmington Hills, MI

$15.25 - $21/hr

Responsible that assigned work area and employees are complaint with hospital standards and survey ... CRT-ServSafe Handler - NRA National Restaurant Association 90 Days required * CRT-ServSafe Manager ...

Corewell Health

Nutrition Services Lead

Farmington Hills, MI · On-site

$15.25 - $21/hr

Responsible that assigned work area and employees are complaint with hospital standards and survey ... CRT-ServSafe Handler - NRA National Restaurant Association 90 Days required * CRT-ServSafe Manager ...

Corewell Health

Nutrition Services Lead

Farmington Hills, MI · On-site

$15.25 - $21/hr

Responsible that assigned work area and employees are complaint with hospital standards and survey ... CRT-ServSafe Handler - NRA National Restaurant Association 90 Days required * CRT-ServSafe Manager ...

Spectrum Health

Nutrition Services Lead

Farmington Hills, MI · On-site

$15.25 - $21/hr

Responsible that assigned work area and employees are complaint with hospital standards and survey ... CRT-ServSafe Handler - NRA National Restaurant Association 90 Days required * CRT-ServSafe Manager ...

All JobsComplaint Handler JobsComplaint Handler Jobs in Michigan

Complaint Handler information

See Michigan salary details

$7

$14

$19

How much do complaint handler jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for complaint handler in Michigan is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $14.86 per hour, depending on experience, location, and employer.

What is the difference between Complaint Handler vs Customer Service Representative?

AspectComplaint HandlerCustomer Service Representative
Required CredentialsHigh school diploma; customer service or conflict resolution trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, offices, online supportRetail stores, call centers, online support
Employer & Industry UsageInsurance, finance, utilities, retailRetail, telecom, hospitality, online services
Common Search & ComparisonFocuses on resolving complaints and disputesFocuses on assisting customers and providing information

While both roles involve customer interaction, Complaint Handlers specialize in resolving disputes and addressing complaints, often requiring conflict resolution skills. Customer Service Representatives provide general support and assistance, handling inquiries and ensuring customer satisfaction. The roles overlap in communication skills but differ in their primary focus and complexity of issues handled.

What are Complaint Handlers?

Complaint Handlers are professionals responsible for managing, investigating, and resolving customer complaints or concerns within an organization. They serve as the main point of contact between the company and dissatisfied clients, ensuring that complaints are handled promptly, fairly, and in accordance with company policies and regulatory guidelines. Their goal is to maintain customer satisfaction while protecting the company's reputation and compliance standards.

What are the key skills and qualifications needed to thrive as a Complaint Handler, and why are they important?

To thrive as a Complaint Handler, you need strong problem-solving abilities, attention to detail, and often a background in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes industry-specific regulations is important. Excellent communication, patience, and conflict resolution skills help you manage challenging conversations and build trust with customers. These skills are crucial for efficiently resolving issues, maintaining customer satisfaction, and protecting the organization's reputation.

How does a Complaint Handler typically collaborate with other departments to resolve customer issues?

As a Complaint Handler, you’ll frequently work alongside teams such as customer service, operations, and compliance to fully investigate and resolve complaints. Collaboration involves gathering relevant information, coordinating with subject matter experts, and ensuring that all aspects of the complaint are addressed in line with company policy and regulatory requirements. Effective communication and teamwork are essential, as you'll often need to relay findings, recommend solutions, and provide updates to both the customer and internal stakeholders. This cross-departmental interaction not only aids in resolving issues efficiently but also helps identify patterns for process improvement.
Complaint Handler jobs near you
Infographic showing various Complaint Handler job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,186 per year, or $14 per hour.

Nutrition Services Lead

Spectrum Health

Farmington Hills, MI

$15.25 - $21/hr

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

Job Summary

Join our Nutrition Services team at Corewell Health and make a difference in the lives of our patients and their families. As a Lead Technician, you'll be responsible for ensuring that our services are delivered in a cost-effective and efficient manner. You'll monitor the delivery of high-quality food and nutritional services to our patients, employees, and visitors, and make key decisions to solve departmental concerns. Communication and collaboration with other team members are essential to ensure continuity of service
and help foster a positive work environment.

Essential Functions

  • Responsible for overseeing the production of high quality products following standardized recipes, provides input for menu development. Able to identify and address variances per established standards.

  • Prioritizes and directs activities of employees in assigned area. Prepares schedule, daily assignments and coordinates with leadership to optimize staffing. Orients, trains and coaches staff. Applies corporate and department policies consistently and equitably. Provides input into evaluation and discipline of staff.

  • Works with staff to promote teamwork. Addresses concerns. Mediates disputes with assistance of management. Utilizes hospital resources as necessary.

  • Maintains safety and sanitation standards in work area. Identifies and addresses variances and takes remedial action as needed. Upholds/enforces policies and procedures including but not limited to safety, sanitation and compliance.

  • Responsible that assigned work area and employees are complaint with hospital standards and survey/inspection ready at all times.

Qualifications

Required

  • High School Diploma or equivalent

  • Must be able to read, write, speak, and communicate effectively in English.

  • 3 years of relevant experience as a Nutrition Services Leader in culinary/food production areas.

  • CRT-ServSafe Handler - NRA National Restaurant Association 90 Days required

  • CRT-ServSafe Manager - NRA National Restaurant Association 90 Days required

Preferred

  • Preferred Associate's Degree in food service related area.

  • 2 years of relevant experience in food service experience for all patient and retail food service areas outside of culinary/food production.

  • 1 year of relevant experience in management for all patient and retail food service areas outside of culinary/food production.

  • 1 year of relevant experience with therapeutic diets for patient services areas.


How Corewell Health cares for you
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
  • Optional identity theft protection, home and auto insurance
  • Traditional and Roth retirement options with service contribution and match savings
  • Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills

Department Name

Nutrition - Farmington Hills Hosp

Employment Type

Full time

Shift

Variable (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

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