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Complaint Handler Jobs in Michigan (NOW HIRING)

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Complaint Handler information

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$7

$14

$19

How much do complaint handler jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for complaint handler in Michigan is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $14.86 per hour, depending on experience, location, and employer.

What is a complaint handler?

Complaint Handlers are professionals responsible for managing, investigating, and resolving customer complaints or concerns within an organization. They serve as the main point of contact between the company and dissatisfied clients, ensuring that complaints are handled promptly, fairly, and in accordance with company policies and regulatory guidelines. Their goal is to maintain customer satisfaction while protecting the company's reputation and compliance standards.

What skills and qualifications are needed to thrive as a complaint handler?

To thrive as a Complaint Handler, you need strong problem-solving abilities, attention to detail, and often a background in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes industry-specific regulations is important. Excellent communication, patience, and conflict resolution skills help you manage challenging conversations and build trust with customers. These skills are crucial for efficiently resolving issues, maintaining customer satisfaction, and protecting the organization's reputation.

How does a complaint handler typically collaborate with other departments to resolve customer issues?

As a Complaint Handler, you’ll frequently work alongside teams such as customer service, operations, and compliance to fully investigate and resolve complaints. Collaboration involves gathering relevant information, coordinating with subject matter experts, and ensuring that all aspects of the complaint are addressed in line with company policy and regulatory requirements. Effective communication and teamwork are essential, as you'll often need to relay findings, recommend solutions, and provide updates to both the customer and internal stakeholders. This cross-departmental interaction not only aids in resolving issues efficiently but also helps identify patterns for process improvement.

What is the difference between Complaint Handler vs Customer Service Representative?

AspectComplaint HandlerCustomer Service Representative
Required CredentialsHigh school diploma; customer service or conflict resolution trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, offices, online supportRetail stores, call centers, online support
Employer & Industry UsageInsurance, finance, utilities, retailRetail, telecom, hospitality, online services
Common Search & ComparisonFocuses on resolving complaints and disputesFocuses on assisting customers and providing information

While both roles involve customer interaction, Complaint Handlers specialize in resolving disputes and addressing complaints, often requiring conflict resolution skills. Customer Service Representatives provide general support and assistance, handling inquiries and ensuring customer satisfaction. The roles overlap in communication skills but differ in their primary focus and complexity of issues handled.

Complaint Handler jobs near you
Infographic showing various Complaint Handler job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, 2% Temporary, 1% Contract, and 2% Nights. Highlights an 100% Physical job distribution, with an average salary of $29,186 per year, or $14 per hour.

Material Handler I - 1st Shift - $20.75/hr

Portage, MI

Stryker
Medical Equipment and Supplies Manufacturing • 10K+ employees
Learn more about Strykerexternal

$20.75/hr

Full-time

Posted 18 days ago

Stryker rating

8.2

Company rating: 8.2 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

Work Flexibility: Onsite

Schedule: Monday-Friday 5:30am - 2:00pm, Overtime as needed by the business

What you will do:

  • Works with quality and production to manage the process of moving parts and materials throughout the manufacturing plant

  • Maintain a computerized inventory system, reconciling discrepancies as required.

  • Must be able to proficiently operate a variety of material handling equipment which may include, but not limited to: forklifts, pallet jacks, and dollies.

  • Work with quality technicians and logistics material handlers to ensure correct component identification and traceability.

  • Conducts fact finding and problem solving as required.

  • Assist with miscellaneous duties and projects as directed.

  • Responsible for set-ups, work preparation, clean up, and quality assurance of own work and work-area

  • Committed to quality by striving for reliability and quality in our products, continuously searching for ways to enhance performance and meeting all training and documentation criteria

  • Meet work schedule and overtime requirements, including weekends

What you need:

Preferred:

  • High School

  • Manufacturing Experience

$20.75 Hourly plus bonus eligible + benefits

Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

What Stryker employees say

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