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Complaint Appeal Analyst Jobs (NOW HIRING)

NextEra Energy

Property Tax Analyst

Juno Beach, FL · On-site

... appeals. Job Overview This position is responsible for supporting property tax services for ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Grand River Health Main Campus

Revenue Integrity Analyst

Rifle, CO · On-site

$27.79 - $42.02/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coordinate retrospective, concurrent, patient complaint, and external billing audits; document findings, support appeals, and provide monthly audit reporting. * Analyze denial and unclean claim ...

Grand River Health Main Campus

Revenue Integrity Analyst

Rifle, CO · On-site

$27.79 - $42.02/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coordinate retrospective, concurrent, patient complaint, and external billing audits; document findings, support appeals, and provide monthly audit reporting. * Analyze denial and unclean claim ...

NextEra Energy

Property Tax Analyst

Juno Beach, FL · On-site

... appeals. Job Overview This position is responsible for supporting property tax services for ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Grand River Health Main Campus

Revenue Integrity Analyst

Rifle, CO · On-site

$27.79 - $42.02/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coordinate retrospective, concurrent, patient complaint, and external billing audits; document findings, support appeals, and provide monthly audit reporting. * Analyze denial and unclean claim ...

Gifthealth

Lead Reimbursement Analyst

Columbus, OH · On-site

... appeals, and patient assistance programs; manage and resolve escalated cases requiring advanced ... and product complaint documentation as required * Operational Support Monitor and communicate ...

giftHEALTH Inc

Lead Reimbursement Analyst

Columbus, OH · On-site

$31.47 - $39.34/hr

... appeals, and patient assistance programs; manage and resolve escalated cases requiring advanced ... and product complaint documentation as required * Operational Support Monitor and communicate ...

Gifthealth Inc

Lead Reimbursement Analyst

Columbus, OH · Remote

$31.47 - $39.34/hr

... appeals, and patient assistance programs; manage and resolve escalated cases requiring advanced ... and product complaint documentation as required * Operational Support Monitor and communicate ...

Gifthealth

Lead Reimbursement Analyst

Columbus, OH · On-site

$31.47 - $39.34/hr

... appeals, and patient assistance programs; manage and resolve escalated cases requiring advanced ... and product complaint documentation as required * Operational Support Monitor and communicate ...

CalHR

Staff Services Analyst II (MSS)

Sacramento, CA · On-site

$66K - $87K/yr

Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes ... Investigates client complaints; maintains complaint-related documentation. Plans, designs, performs ...

CalHR

Staff Services Analyst I (MSS)

Sacramento, CA · On-site

$66K - $87K/yr

Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes ... Investigates client complaints; maintains complaint-related documentation. Plans, designs, performs ...

Robert Half

Customer Advocacy Team Lead

New York, NY · On-site

$76K - $93K/yr

Analyze recurring complaint patterns and workflow gaps, then recommend practical improvements to ... appeals, grievances, or a similarly structured environment. * A minimum of 2 years in a lead ...

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Complaint Appeal Analyst information

What is a complaint appeal analyst?

A Complaint Appeal Analyst is a professional who reviews and investigates complaints and appeals, typically within the healthcare or insurance industries. Their main responsibility is to ensure that all grievances and appeals are handled according to company policies, regulatory requirements, and industry standards. They analyze case documentation, communicate with involved parties, and make recommendations or decisions regarding the resolution of cases. This role requires strong analytical, communication, and problem-solving skills, as well as a thorough understanding of relevant laws and regulations.

How does a complaint appeal analyst typically interact with other departments to resolve complex cases?

Complaint Appeal Analysts frequently collaborate with departments such as Customer Service, Legal, Compliance, and Clinical teams to gather relevant information, clarify policies, and ensure all aspects of a case are reviewed. This cross-functional teamwork is essential for accurately assessing appeals and making fair determinations. Analysts often coordinate meetings, request documentation, and communicate findings, so strong interpersonal and communication skills are key to success in this role.

What are the key skills and qualifications needed to thrive as a complaint appeal analyst, and why are they important?

To thrive as a Complaint Appeal Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of healthcare regulations or insurance guidelines, often supported by a bachelor’s degree in a related field. Familiarity with case management systems, claims processing software, and regulatory databases is typically required. Excellent written communication, problem-solving skills, and the ability to handle sensitive situations with professionalism set top candidates apart. These skills are essential for ensuring compliance, resolving complex appeals efficiently, and maintaining trust between clients and organizations.

What is the difference between Complaint Appeal Analyst vs Customer Service Representative?

AspectComplaint Appeal AnalystCustomer Service Representative
Primary RoleInvestigates and resolves complaint appeals, ensuring compliance and fairnessAssists customers with inquiries, provides information, and resolves general issues
Required SkillsAnalytical skills, knowledge of policies, communication skillsCommunication, problem-solving, customer service skills
Work EnvironmentOffice setting, often in compliance or quality assurance departmentsCall centers, retail, or service environments
Common CertificationsCustomer service certifications, compliance trainingCustomer service certifications, basic computer skills

The Complaint Appeal Analyst focuses on reviewing and resolving complex complaint appeals, often requiring analytical skills and compliance knowledge. In contrast, Customer Service Representatives handle general customer inquiries and support. While both roles involve communication and customer interaction, the Complaint Appeal Analyst's work is more specialized and compliance-driven, whereas the Customer Service Representative's role is broader and service-oriented.

More about Complaint Appeal Analyst jobs

What job categories do people searching Complaint Appeal Analyst jobs look for?

The top searched job categories for Complaint Appeal Analyst jobs are:

Complaint Appeal Analyst jobs near you
Infographic showing various Complaint Appeal Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution.

Property Tax Analyst

NextEra Energy

Juno Beach, FL • On-site

Full-time

Re-posted 29 days ago

NextEra Energy rating

8.3

Company rating: 8.3 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

23rd of 53 rated energy and utility

Job description

Requisition ID: 95821
NextEra Energy Resources is one of America's largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!
Position Specific Description
The Property Tax team plays an important role in supporting NextEra Energy by managing one of the company's significant recurring tax obligations. The team works across a wide range of assets, including generation facilities, renewable projects, and transmission and distribution infrastructure, helping ensure assets are accurately valued and tax positions are well supported across multiple jurisdictions
In this role, responsibilities include supporting asset valuation analyses, preparing and reviewing property tax filings, analyzing assessments and tax bills, and building financial models and supporting workpapers. The position also partners closely with teams across Accounting, Finance, Legal, and Operations, and contributes to areas such as project development, M&A due diligence, and property tax appeals.
Job Overview
This position is responsible for supporting property tax services for specific company projects or assignments. Employees in this job work closely with members of the property tax team preparing tangible personal property tax returns and participating on property tax projects and process improvement efforts.
Job Duties & Responsibilities
  • Prepares tangible personal property tax returns
  • Conducts tax property forecasting
  • Completes general and project specific research
  • Performs other job-related duties as assigned

Required Qualifications
  • High School Grad / GED
  • Bachelor's or Equivalent Experience
  • Experience: 2+ years

Preferred Qualifications
  • Bachelor's Degree
  • Master's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: NextEra Energy Resources, LLC
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
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