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How much do community support associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for community support associate in Ohio is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $17.84 per hour, depending on experience, location, and employer.

What do community support associates do?

Community support associates assist community members by providing information, resolving issues, and fostering engagement through communication channels such as chat, email, or phone. They often use customer service skills, knowledge of the organization or platform, and may utilize support tools or ticketing systems to ensure a positive experience.

What does a Community Support Associate do?

A Community Support Associate provides assistance and resources to individuals within a community, often helping them access services, resolve issues, and improve their overall well-being. They may work with diverse populations, including families, the elderly, or people with disabilities, to offer guidance, advocacy, and support. Their responsibilities can include answering questions, connecting people with local programs, and facilitating communication between community members and service providers. The goal is to empower individuals and strengthen the community as a whole.

What jobs pay 4000 a week without a degree?

Community Support Associate roles typically do not pay $4,000 a week without specialized skills or extensive experience. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require strong skills, certifications, or a proven track record. Most roles offering such income levels demand significant experience or specific industry knowledge.

What do support associates do?

Support associates in a community support role assist customers or members by answering questions, resolving issues, and providing information through various communication channels such as phone, email, or chat. They often use customer service tools and require good communication skills to ensure positive interactions and problem resolution.

How does a Community Support Associate typically collaborate with other departments to resolve member issues?

Community Support Associates often work closely with teams like product, engineering, and marketing to address member concerns efficiently. When a technical issue arises, they may escalate tickets to the engineering team and provide detailed feedback to ensure swift resolution. Regular cross-department meetings or updates help keep everyone aligned on recurring community concerns or feature requests. This collaborative approach not only enhances the member experience but also gives associates insight into broader company operations, which can be valuable for career development.

What are the key skills and qualifications needed to thrive as a Community Support Associate, and why are they important?

To thrive as a Community Support Associate, you typically need a background in social work, psychology, or a related field, along with strong interpersonal and problem-solving skills. Familiarity with client management software, documentation systems, and sometimes certifications in mental health or crisis intervention are valuable. Outstanding communication, patience, and cultural sensitivity enable you to connect with diverse clients and respond effectively to their needs. These skills and qualities are crucial for providing meaningful support and facilitating positive outcomes for individuals in the community.

Why is Gen Z struggling to get jobs?

Community Support Associates and other entry-level roles often require relevant skills, experience, or certifications, which can be challenging for Gen Z job seekers without prior work history. Additionally, competition for these positions is high, and employers may prioritize candidates with more experience or specific qualifications, making it harder for younger applicants to secure jobs.
What are popular job titles related to Community Support Associate jobs in Ohio? For Community Support Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Community Support Associate jobs in Ohio look for? The top searched job categories for Community Support Associate jobs in Ohio are:
What cities in Ohio are hiring for Community Support Associate jobs? Cities in Ohio with the most Community Support Associate job openings:
Community Support Associate jobs near you
Infographic showing various Community Support Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,506 per year, or $16.6 per hour.
Case Manager - Behavioral Health

Case Manager - Behavioral Health

COMMUNITY SUPPORT SERVICES INC

Akron, OH • On-site

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

The Opportunity: We are seeking to hire a Case Manager to join one of our regional treatment teams. This individual enhances the provision of clinical services to clients by offering practical help, building community support, teaching recovery-based skills, and monitoring services.
What You'll Do:
  • Serve on a team built up of fellow Case Managers, Recovery Specialists, and medical staff to navigate the needs and care of your clients, attending team meetings on a regular basis.
  • Monitor and coordinate the delivery of necessary evaluations and assessments in order to identify each person's needs.
  • Assist individuals to identify and minimize the effects of their psychiatric symptoms, enabling individuals to self-manage their illness.
  • Coordinate and participate in the development of an Interdisciplinary Service Plan (ISP) that shall include services and assistance necessary to achieve specific objectives.
  • Connect clients with community resources to help them develop interpersonal and community coping skills.
  • Assist the individual in fostering and increasing their social support networks of relatives, friends, and/or volunteers.
  • Accompany individuals to appointments and activities, assisting in daily living skills training as needed.
  • Maintain relevant documentation.
  • This position is full-time (40 hours a week) working normal business hours.

About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.
What We're Looking For:
  • Minimum of an Associate's Degree in a human service field required.
  • Prior experience in case management working with individuals with severe and persistent mental illness preferred.
  • A car and a valid Ohio driver's license and insurability through the Agency's insurance carrier required.
  • A deeply held belief in CSS's recovery-centered mission.
  • Ability to develop positive relationships with individuals with mental illness, developmental disabilities, and substance abuse challenges.
  • Skill in assessing individuals for strengths, needs, abilities, and preferences.
  • Excellent organizational, attention to detail and communication skills.
  • Ability to work in a team environment.
  • Proficiency in Microsoft Outlook.
  • Skill in managing time and meeting deadlines.
  • Ability to negotiate assertively from an advocacy perspective.
  • Knowledge of community resources and demonstrated ability to access.

What We Offer:
  • Working within in a mission-driven, highly engaged environment
  • A supportive, professional workplace with excellent resources
  • Engaging, autonomous atmosphere
  • Professional Development Assistance and Education Assistance Program
  • Program-Site Eligibility for the Public Student Loan Forgiveness Program
  • 401(k) with 5% employer contribution
  • 10 paid holidays and 15+ days of PTO annually
  • Health, Dental, and Vision insurance
  • Subsidized membership to local YMCA branches
  • Life insurance and short- and long-term disability

Company's website: www.cssbh.org
Company's Facebook page: https://www.facebook.com/103601489691547/
Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.

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