Community Relations Manager Jobs in Springfield, MA

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We're seeking a Director of Client Relations to join our stellar team! The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team development, cross-functional collaboration, and strategic initiatives to ensure client needs are met and business objectives are achieved.

Responsibilities:

• Solicitinput from the client's senior managementon new business directives within their firm and associated product requirements.

• Maintain a proficiencyintheBRproductlinetoeffectively proposesolutionsto meetclients'needs.

• Act as the team's point of escalationfor issueresolution.

• Encourageateamculture that identifies and implementswaystocontinue toprovide an improved client experienceand world class service.

• Evaluate and plan overall skills andbench strengthof the team during the hiring process.

• Propose projects and ideas to VPs of Client Relations.

• Implement policies and projects to create efficiencies, cost savings, and improvements toteamworkenvironment.

• Coordinatewithteam members andother departments onnewimplementationsand enhancements.

• EnsureBroadridge delivers on all objectives and commitments to clients.

• Buildand maintain seniorrelationships to enable us to migrate clients to appropriate factory compliant workflows, identifynewopportunities, and retainand growrevenue.

• Work closely with account management, to engage operational relationships to develop revenue opportunities

• Provide detailed analysis of client datato measure and improve quality and timeliness of service.

• Work closely with account management to support the contract renewal process.

• Understandthe Broadridge vision andleadstrategic initiativesin support of that vision.

• Develop team members through proper delegation, empowerment,management,and mentoring.

• Act as astrategicpoint of escalation to address team's client concerns, engaging other departments and resourcesasneeded

• Manage adherence to fiscal budget for Client Relations.

• Perform other duties/responsibilities as needed or assigned.

Qualifications:

• 6+ years' experience in a client facing service-related role

• 2+ years' experience in a team leadership role

• MS Office(Word, Excel,PowerPoint,OneNote)

• Capable of leading and developing teamsresponsible for the ongoing support of clientsacross a multi-site environment(virtual andremote)

• Demonstrate a high level of diplomacywhen handling difficult client discussions and influencing client/associate behaviors.

• Proficient Financial Acumen knowledge

• Proficientwrittencommunication,presentation, and contract negotiation skills

• Strong project management skills, multi-tasking skills,follow-up,andattention to detail,working under tight deadlines

• Strong process management skills - includingmapping,documentation,and communication

• Capable of leading teams responsible for the successful completion ofcross-functional projects andstrategic initiatives

• Collaborative,able to apply strong problem-solving andchange leadership toolsandskillsets

• Travel may be required(3-6x a year)

• Off hour engagement when required

• Bachelor's degree or equivalent experience preferred

Compensation Range:The salary range for this position is between $125,000- $135,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility:Bonus Eligible

Benefits Information:Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is 9/17/2026.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.