We're looking for a Customer & Community Engagement Program Manager to design and scale community engagement programs that activate customers, deepen customer relationships and retention, and drive ...
We're looking for a Customer & Community Engagement Program Manager to design and scale community engagement programs that activate customers, deepen customer relationships and retention, and drive ...
Community Corps Program
Austin, TX · On-site
$1.5K/mo
Community Corps Program About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social ... Property Management * Support neighbors in the overall management of the home * Support the overall ...
Community Corps Program
Austin, TX · On-site
$1.5K/mo
Community Corps Program About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social ... Property Management * Support neighbors in the overall management of the home * Support the overall ...
Community Corps Program About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social ... Property Management * Support neighbors in the overall management of the home * Support the overall ...
Community Corps Program About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social ... Property Management * Support neighbors in the overall management of the home * Support the overall ...
Community Corps Program
Austin, TX · On-site
Community Corps Program About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social ... Property Management * Support neighbors in the overall management of the home * Support the overall ...
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Community Corps Program
Austin, TX · On-site
Community Corps Program About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social ... Property Management * Support neighbors in the overall management of the home * Support the overall ...
Community Programs Coordinator
Austin, TX · On-site
High school diploma or GED preferred * 1+ years' experience in volunteer coordination, community outreach, or program management * Strong interpersonal and communication skills; ability to engage ...
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Community Programs Coordinator
Austin, TX · On-site
High school diploma or GED preferred * 1+ years' experience in volunteer coordination, community outreach, or program management * Strong interpersonal and communication skills; ability to engage ...
Senior Program Manager, Community Violence Intervention
Austin, TX · On-site
$98K - $115K/yr
About the Role The Senior Program Manager leads delivery for Bonterra's Community Violence Intervention (CVI) and public safety program, driving product execution, delivery discipline, stakeholder ...
Senior Program Manager, Community Violence Intervention
Austin, TX · On-site
$98K - $115K/yr
About the Role The Senior Program Manager leads delivery for Bonterra's Community Violence Intervention (CVI) and public safety program, driving product execution, delivery discipline, stakeholder ...
Diversion Program Manager
Austin, TX · On-site
Diversion Program Manager Location: Travis County Austin, Texas Job Type: Full-Time Reports to ... God Restoring Order (GRO) Community is a mental/behavioral healthcare provider that specializes in ...
Diversion Program Manager
Austin, TX · On-site
Diversion Program Manager Location: Travis County Austin, Texas Job Type: Full-Time Reports to ... God Restoring Order (GRO) Community is a mental/behavioral healthcare provider that specializes in ...
Program Manager
Canyon Lake, TX · Remote
Senior Program Manager Full Time, San Antonio, TX Secret Clearance Position Overview We are seeking ... and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost ...
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Program Manager
Canyon Lake, TX · Remote
Senior Program Manager Full Time, San Antonio, TX Secret Clearance Position Overview We are seeking ... and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost ...
... and communities. We believe in the value of experiential education as a means of promoting ... The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and ...
... and communities. We believe in the value of experiential education as a means of promoting ... The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and ...
... and communities. We believe in the value of experiential education as a means of promoting ... The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and ...
... and communities. We believe in the value of experiential education as a means of promoting ... The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and ...
The Team The Security Program Management role is a force multiplier for the Infosec organization ... You will have the opportunity to research new ideas and share them across the community.
The Team The Security Program Management role is a force multiplier for the Infosec organization ... You will have the opportunity to research new ideas and share them across the community.
Community Programs Facilitator
Austin, TX · On-site
Community Programs Senior Manager Location: Austin Job Purpose: This position delivers and facilitates Girl Scouts programming for youth in grades K-12 from diverse backgrounds and cultures across ...
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Community Programs Facilitator
Austin, TX · On-site
Community Programs Senior Manager Location: Austin Job Purpose: This position delivers and facilitates Girl Scouts programming for youth in grades K-12 from diverse backgrounds and cultures across ...
TDM Program Manager
Austin, TX · On-site
$80K - $110K/yr
This may include navigating crucial conversations regarding under-resourced communities, vulnerable ... management of program data and processes, development of outreach materials, and tracking of ...
TDM Program Manager
Austin, TX · On-site
$80K - $110K/yr
This may include navigating crucial conversations regarding under-resourced communities, vulnerable ... management of program data and processes, development of outreach materials, and tracking of ...
This may include navigating crucial conversations regarding under-resourced communities, vulnerable ... management of program data and processes, development of outreach materials, and tracking of ...
This may include navigating crucial conversations regarding under-resourced communities, vulnerable ... management of program data and processes, development of outreach materials, and tracking of ...
Assistant Program Manager
Austin, TX · On-site
The Assistant Program Manager provides coordination, tracking, and execution support across AAL ... DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible ...
Assistant Program Manager
Austin, TX · On-site
The Assistant Program Manager provides coordination, tracking, and execution support across AAL ... DDC is dedicated to empowering the Navajo Nation and communities we serve. Benefits Eligible ...
Program Manager - TA
Austin, TX · On-site
$45 - $50/hr
Community outreach and relationship building * Employer branding or workforce development experience preferred Sterling Engineering is seeking a Program Manager (Talent Acquisition) to support the ...
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Program Manager - TA
Austin, TX · On-site
$45 - $50/hr
Community outreach and relationship building * Employer branding or workforce development experience preferred Sterling Engineering is seeking a Program Manager (Talent Acquisition) to support the ...
Intake Program Manager
Austin, TX · On-site
$55K/yr
FOUNDATION COMMUNITIES JOB TITLE: Intake Program Manager DEPT/DIV.: SPH/CHI REPORTS TO: Director of Family Supportive Housing FLSA STATUS: Exempt WORK LOCATION: Mission Plaza Position Summary: The ...
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Intake Program Manager
Austin, TX · On-site
$55K/yr
FOUNDATION COMMUNITIES JOB TITLE: Intake Program Manager DEPT/DIV.: SPH/CHI REPORTS TO: Director of Family Supportive Housing FLSA STATUS: Exempt WORK LOCATION: Mission Plaza Position Summary: The ...
Program Manager, Federal Programs
Austin, TX · On-site +1
... user communities * Develop Statements of Work (SOW) and Government proposals and procurement ... in DoW program management across complex, multi-program enterprise organizations, delivering ...
Program Manager, Federal Programs
Austin, TX · On-site +1
... user communities * Develop Statements of Work (SOW) and Government proposals and procurement ... in DoW program management across complex, multi-program enterprise organizations, delivering ...
Networked Solutions Program Manager
Austin, TX · Hybrid
$96K - $188K/yr
The Program Manager would also be responsible for monitoring the project from initiation through ... With edge intelligence, we connect people, data insights and devices so communities can better ...
Networked Solutions Program Manager
Austin, TX · Hybrid
$96K - $188K/yr
The Program Manager would also be responsible for monitoring the project from initiation through ... With edge intelligence, we connect people, data insights and devices so communities can better ...
Partner Program Manager
$127K - $165K/yr
Committed to our customers and community. * Obsessed with quality. * Deliberate in our decisions ... Role Overview As our Partner Program Manager, you will be the architect and operator of the ...
Partner Program Manager
$127K - $165K/yr
Committed to our customers and community. * Obsessed with quality. * Deliberate in our decisions ... Role Overview As our Partner Program Manager, you will be the architect and operator of the ...
Community Program Manager information
See Austin, TX salary details
$38.2K - $48.8K
5% of jobs
$48.8K - $59.5K
6% of jobs
$59.5K - $70.2K
9% of jobs
$76.9K is the 25th percentile. Wages below this are outliers.
$70.2K - $80.9K
6% of jobs
$80.9K - $91.6K
5% of jobs
$91.6K - $102.2K
6% of jobs
$102.2K - $112.9K
5% of jobs
The median wage is $114.9K / yr.
$112.9K - $123.6K
31% of jobs
$124K is the 75th percentile. Wages above this are outliers.
$123.6K - $134.3K
7% of jobs
$134.3K - $144.9K
15% of jobs
$144.9K - $155.6K
3% of jobs
$38.2K
$106.5K
$155.6K
How much do community program manager jobs pay per year?
What is a community program manager?
What skills and qualifications are needed to thrive as a community program manager?
How does a community program manager typically collaborate with cross-functional teams within an organization?
What is the difference between Community Program Manager vs Community Outreach Coordinator?
| Aspect | Community Program Manager | Community Outreach Coordinator |
|---|---|---|
| Responsibilities | Oversees community programs, manages teams, develops strategies | Coordinates outreach activities, builds community relationships, promotes programs |
| Required Skills | Project management, leadership, communication | Communication, relationship-building, event planning |
| Work Environment | Office-based with community engagement events | Fieldwork, community events, outreach activities |
| Common Employers | Nonprofits, government agencies, educational institutions | Nonprofits, social services, health organizations |
The Community Program Manager typically leads and manages community initiatives, focusing on strategy and team oversight. In contrast, the Community Outreach Coordinator primarily focuses on executing outreach activities and building community relationships. Both roles require strong communication skills, but the Program Manager often needs project management experience. Understanding these differences helps in choosing the right career path or job search focus.

Program Manager, Customer & Community Engagement
Austin, TX • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Job description
This role goes beyond traditional community management. You won't simply manage a community- you'll launch and evolve a modern customer engagement ecosystem. You'll architect and lead programs that energize our customer base, including webinars, events, technical community advocacy initiatives, and scalable engagement campaigns that give customers compelling reasons to return, participate, and grow with us over time.
You'll sit within the Customer Experience & Enablement team and work cross-functionally with Customer Success, Developer Relations, Product, and Marketing to ensure our engagement efforts support customer activation, retention, product adoption, and customer insight generation. We're looking for someone with a strong program management and marketing mindset who can blend strategy, experimentation, and execution to build programs customers genuinely value.
What You'll Do
Program Strategy & Execution
- Own the strategy, design, and execution of community engagement programs across channels (webinars, events, forums, community blogs, and more)
- Build and scale structured programs, including:
- Super user program
- User-generated content campaigns
- Technical advocacy initiatives
- Learning & career development programs
- Design repeatable participation loops that drive ongoing engagement (not one-time events)
- Continuously evaluate and evolve program formats to maximize impact and scalability
Events & Webinar Ownership (End-to-End)
- Own a scaled webinar and events program (content planning, speaker management, promotion, execution, and follow-up)
- Build a consistent event cadence aligned to community and business priorities
- Convert event participation into ongoing community engagement and contribution
- Ensure events are integrated into broader community programs (not standalone moments)
Engagement & Lifecycle Strategy
- Define what meaningful engagement looks like and how it supports business goals
- Identify and activate high-potential members and emerging community leaders
- Create pathways for members to deepen participation over time (attendee → contributor → advocate)
- Experiment with new approaches to engagement, including AI-enabled and scalable formats
- Translate community engagement into deeper learning opportunities by seamlessly connecting users to formal training and certification in Identity University
Activation & Campaign Integration
- Design community-driven activations (challenges, discussions, campaigns) that support key initiatives
- Partner with marketing to align community programs with campaigns and product launches
- Ensure community is an active channel in broader go-to-market efforts
Cross-functional Collaboration
- Engage with the Customer Success team to develop programs that support customer onboarding, adoption, retention, and advocacy goals
- Partner with Developer Relations to build a cohesive community experience and complementary engagement programs
- Collaborate with Product Management to ensure user feedback informs decisions
- Work with Marketing to ensure that community content and programs align with brand, messaging, and target audiences
- Build and deploy a cross-functional network of internal Subject Matter Experts and Technical Advocates, leveraging their expertise to champion programs and drive deeper community participation
Measurement & Optimization
- Define and track KPIs for engagement programs, including:
- Activation rate
- Repeat participation
- Program engagement and contribution
- Analyze program performance and member behavior to identify what drives retention
- Make informed decisions on what to scale, iterate, or sunset
What Success Looks Like (First 6 Months)
- Multiple active programs driving repeat engagement, not just attendance
- Clear increase in returning and participating community members
- Events that consistently convert into ongoing community activity
- A defined and growing group of highly engaged "core" community members
What We're Looking For
- 4+ years of experience in marketing, program management, or community management
- Proven track record of building programs from scratch and scaling them
- Strong understanding of engagement mechanics and user behavior
- Ability to translate user feedback and data into clear insights and actions
- Experience working cross-functionally in fast-paced environments
- Comfortable with ambiguity and motivated to shape and build a function
- Strong communication and organizational skills
Nice to Have
- Experience building or scaling a super user, advocacy, or user community program
- Background in B2B or SaaS environments
- Familiarity with AI-driven engagement tools or automation strategies
What Sets You Apart
- You think in systems and loops, not just activities
- You don't just run programs-you build engines that sustain engagement
- You're highly proactive and take ownership of outcomes, not just execution
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD):
$0 - $0.00
Base salaries for employees based in other locations are competitive for the employee's home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
About SailPoint
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Austin, TX, US
Year founded
2004