Community Program Assistant Jobs in Florida (NOW HIRING)

Awarded Best Quality of Care - Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we're honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.
When a child lives with a chronic, complex, or life-limiting illness, the entire family faces difficult care decisions and challenges that can feel overwhelming. At Community Hospice PedsCare®, we are here to lighten that burden providing a continuum of care extending far beyond the physician's office or hospital walls. Our nationally recognized pediatric program offers holistic support for children and teens with serious illnesses while embracing their families every step of the way. From the prenatal stage through age 21, we strive to deliver compassionate, family-centered care that addresses the unique needs of each child.
The Pediatric Program Assistant provides general support and assistance for hospice patient needs, the pediatric program office, patient support clinical interdisciplinary team, and general family communications.
Position Details

• Work Location: The Dorian Family Pediatric Center at Community Hospice and Palliative Care, 4266 Sunbeam Road Jacksonville, FL. No work from home at this time.
• Days/Hours: Monday - Friday, 8:00am - 5:00pm
• Compensation: $17.00 - $19.00 hour, plus full healthcare benefits package including 23 days annual PTO
• Department Overview: Learn more about Community Hospice PedsCare

Job Description
Supports Pediatric Department Office Communications
• Answers inbound department phones and communicates staff messages accurately and timely to appropriate persons.
• Distributes patient paperwork and administrative documentation to appropriate managers
• Coordinates with the Durable Medical Equipment (DME) department relaying any appropriate patient equipment needs
• Maintains staff on-call schedule, including uploading monthly calendars onto the inner-department 'Connect' webpage and distributing weekly update emails
• Monitors re-certification process notifying clinical team members when re-certifications come due.
• Provides report on patient census population via the department EMR Suncoast software system
• Monitor and maintain Backline department communications for all needs
• Submits the CADD report weekly
• Corresponds with patient primary care physician office/ hospitals as needed.
• Relays communications with the Community Hospice Foundation Office for various events and needs
• Other duties as assigned.
Organizes and Maintains Patient Information
• Tracks team patient population census logging patient status changes, levels of care, admissions, deaths, discharges, and transfers
• Monitors the central Pediatrics 'PedsCare' email for department referral requests and patient family letters.
• Provides administrative EMR Forcura support, scanning and uploading designated documentation
• Prepares patient Interdisciplinary Group (IDG) agendas and corresponding spreadsheets with patient re-certifications into the EMR Suncoast system
• Coordinates and creates IDG meeting in Suncoast EMR system
• Prepare and distributes department handouts and documents for weekly team meetings
Event Supports
• Assists supervisor and pediatric staff with various department activities, planning events and team celebrations
• Orders materials, secures locations, interfaces with patient families, and helps direct department volunteers
• Coordinates vendor management and other participating departments.
• Tracks RSVP's for patient events and activities.
• Supports the Community PedsCare event as directed.
• Other duties as assigned.
Required Knowledge and Education
• Two (2) years of administrative experience including data entry and reporting.
• Experience in a health care environment preferred.
• Intermediate to advanced computer skills, word processing experience with the ability to type, file and do general clerical work. Experience with Excel spreadsheets and reports.
Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com. Equal Opportunity Employer