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Community Manager Jobs in Whitby, ON (NOW HIRING)

SuiteSpot

Talent Community

Toronto, ON · On-site

Who we are At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS ...

Digital

Social Media Manager

Toronto, ON · On-site

This is a hands-on, end-to-end role covering strategy, account setup, content planning, production management, publishing, audience growth, community management, and performance optimization across ...

Digital

Social Media Manager

Toronto, ON · Remote

This is a hands-on, end-to-end role covering strategy, account setup, content planning, production management, publishing, audience growth, community management, and performance optimization across ...

Associa

Condominium Manager

Whitby, ON · On-site

At Maple Ridge Community Management, An Associa Company, serving others is our calling. We are passionate about our services, and we live for our customers. We offer rewarding opportunities for ...

New

Associa

Condominium Manager

Whitby, ON · On-site

At Maple Ridge Community Management, An Associa ® Company, serving others is our calling. We are passionate about our services, and we live for our customers. We offer rewarding opportunities for ...

New

Okta

Community Content Strategist

Toronto, ON

Experience building and managing community engagement programs that focus on developing technical and business thought leadership. * Demonstrated ability to read and work within technical content ...

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Community Manager information

What is a community manager?

A community manager aligns social media platforms with a company’s brand, engages customers through targeted marketing initiatives, and manages communications to and from customers. Their responsibilities include building brand awareness through company events and publicizing those events via social media. To stay on top of changes that may impact the company’s community, the community manager often partners with a social media manager, media relations manager, brand manager, and other members of the marketing team. As businesses continuously explore ways to engage customers, stakeholders, and partners, the role of a community manager becomes increasingly important.

What is the difference between Community Manager vs Social Media Coordinator?

AspectCommunity ManagerSocial Media Coordinator
Required CredentialsTypically a bachelor's degree in marketing, communications, or related fieldSimilar educational background, often with certifications in social media tools
Work EnvironmentEngages with online communities, manages forums, and fosters user engagementCreates and schedules social media content across platforms
Employer & Industry UsageUsed in tech, non-profits, and brands focusing on community buildingCommon in marketing agencies, brands, and media companies

The Community Manager and Social Media Coordinator roles overlap in content creation and online engagement. However, the Community Manager focuses more on building and nurturing online communities, while the Social Media Coordinator primarily manages social media content and campaigns. Both roles require strong communication skills and familiarity with social platforms, but their core responsibilities differ in scope and focus.

How much is a community manager paid?

Community managers typically earn between $45,000 and $75,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced managers or those in larger organizations can earn higher salaries, often supplemented with benefits and bonuses.

How does a community manager typically collaborate with other departments within an organization?

Community Managers often work closely with marketing, customer support, and product teams to ensure consistent messaging and gather feedback from the community. They relay user concerns, suggestions, and trends to relevant departments, helping shape product development and marketing strategies. Regular cross-team meetings and clear communication channels are common, making collaboration an essential part of the role. This teamwork helps build a strong, engaged community while aligning community initiatives with company goals.

What does a community manager do?

A Community Manager is responsible for building, growing, and managing online and offline communities around a brand or organization. They engage with members, moderate discussions, respond to comments or concerns, and help foster a positive and active environment. Community Managers also monitor community metrics, gather feedback, and work closely with marketing and customer support teams to ensure the community aligns with business goals.

What skills do you need to be a community manager?

A community manager needs strong communication and interpersonal skills to engage and support community members effectively. They should also have organizational abilities, familiarity with social media platforms and community management tools, and the ability to analyze engagement metrics to improve community interactions.

What are the key skills and qualifications needed to thrive as a community manager, and why are they important?

To thrive as a Community Manager, you need strong communication skills, experience with social media platforms, and typically a background in marketing, communications, or a related field. Familiarity with community management tools like Discord, Slack, or Facebook Groups, and analytics platforms such as Sprout Social or Hootsuite, is highly beneficial. Outstanding interpersonal skills, empathy, and conflict resolution abilities help you foster a positive and engaged community. These skills are essential for building trust, maintaining active engagement, and ensuring a healthy online or offline community environment.
More about Community Manager jobs
What are the most commonly searched types of Community jobs in Whitby, ON? The most popular types of Community jobs in Whitby, ON are:
What job categories do people searching Community Manager jobs in Whitby, ON look for? The top searched job categories for Community Manager jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Community Manager jobs? Cities near Whitby, ON with the most Community Manager job openings:
Community Manager jobs near you
Infographic showing various Community Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Community & Customer Feedback Operations Specialist

NearSource

Toronto, ON • Remote

Full-time

Posted 8 days ago

Job description

Job Title: Community & Customer Feedback Operations Specialist
Job Location: 100% Remote, Canada
Job Type: T4 Contract
Experience: 4+ Years
Rate: CAD 55 - 62 per hour

Role Summary: NearSource is seeking a Community & Customer Feedback Operations Specialist to support customer engagement, Voice of Customer initiatives, and community operations for a Fortune 500 enterprise software organization. This role combines community management, customer feedback operations, and cross-functional program coordination to ensure customer insights are captured, synthesized, and translated into actionable recommendations that influence product strategy and user experience.

Key Responsibilities

Community & Ideas Forum Management

  • Manage the Ideas Forum as a strategic Voice of Customer channel, ensuring timely review, response, and status updates for customer-submitted ideas.
  • Review, triage, and evaluate customer feedback to determine relevance, product scope, duplicate submissions, implementation status, and support-related inquiries.
  • Engage directly with customers to gather additional context, workflows, screenshots, and supporting information when required.
  • Maintain accurate idea statuses in accordance with established governance and operational guidelines.
  • Document rationale for status updates and provide references to relevant documentation, product announcements, or roadmap information.
  • Identify high-impact customer feedback and elevate strategic insights to Product Management and User Experience teams.
  • Coordinate with cross-functional stakeholders to route, merge, or reassign submissions where appropriate.
  • Drive continuous improvement of the Ideas Forum by maintaining high-quality, actionable customer feedback.

Customer Council Program Management

  • Lead the operational management of the Customer Council program, fostering meaningful collaboration between enterprise customers and internal product teams.
  • Coordinate recurring Customer Council meetings, including planning, scheduling, agenda development, and stakeholder alignment.
  • Partner with Product Managers, User Experience teams, Experience Researchers, and cross-functional stakeholders to gather discussion topics, feature validations, and customer feedback requests.
  • Prepare and distribute meeting agendas, supporting documentation, and presentation materials.
  • Serve as the primary point of contact for Customer Council participants, building strong professional relationships and encouraging ongoing engagement.
  • Support customer recruitment, onboarding, and retention activities for the Customer Council program.
  • Facilitate customer discussions alongside internal stakeholders while capturing detailed meeting notes, customer insights, feature requests, and validation outcomes.
  • Synthesize qualitative customer feedback into actionable recommendations that support product planning and decision-making.
  • Track action items, customer requests, follow-up commitments, and program deliverables through completion.
  • Maintain comprehensive documentation, customer feedback repositories, meeting records, and reporting dashboards.
  • Develop recurring reports highlighting customer sentiment, emerging trends, product feedback, and strategic opportunities.

Must-Have Skills

  • 4+ years of experience in community management, customer success, customer support, program management, product feedback management, market research, user research, or a related customer-facing role.
  • Demonstrated experience managing external customer relationships within a professional environment.
  • Strong customer success expertise with excellent communication and stakeholder management skills.
  • Hands-on experience using CRM platforms to manage customer interactions and engagement activities.
  • Experience leveraging AI tools to synthesize qualitative feedback, identify trends, and generate actionable insights.
  • Excellent written and verbal communication skills.
  • Proven ability to facilitate meetings, develop agendas, and coordinate follow-up activities.
  • Strong project management and organizational skills with the ability to manage multiple concurrent priorities.
  • Experience analyzing qualitative customer feedback and identifying recurring themes and opportunities.
  • Ability to work independently while collaborating effectively across Product Management, User Experience, Research, and Operations teams.
  • Strong analytical, problem-solving, and critical-thinking capabilities.
  • Exceptional attention to detail.

Nice-to-Have Skills

  • Experience managing customer advisory boards, customer councils, beta programs, user communities, or customer engagement programs.
  • Experience supporting SaaS products, enterprise software platforms, or technology organizations.
  • Familiarity with product development lifecycles and roadmap planning.
  • Experience collaborating with Product Managers, UX Researchers, Designers, Customer Success, or Product Operations teams.
  • Knowledge of enterprise licensing, account administration, or customer account management platforms.
  • Experience preparing executive-ready reports, customer feedback summaries, and presentation materials.

Success Measures

Success in this role will be demonstrated through:

  • Timely and consistent management of Ideas Forum submissions.
  • Accurate maintenance of customer feedback status and lifecycle tracking.
  • Increased customer engagement across community channels.
  • Successful execution and growth of the Customer Council program.
  • Delivery of high-quality meeting agendas, summaries, and action tracking.
  • Strong relationships with customers and cross-functional stakeholders.
  • Clear synthesis of Voice of Customer insights that influence product decisions.
  • Improved visibility and accessibility of customer feedback across internal teams.

Apply now, or share your resume with salary expectations at careers@nearsource.ca. Thank you for considering a career with us. Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we will reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to application volume, but we genuinely appreciate your time and interest.

About NearSource: NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Employer: NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.