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Community Manager Jobs in Waterloo, ON (NOW HIRING)

D2L

Community Specialist

Kitchener, ON · On-site +1

A successful Community Specialist must have strong writing, inter-personal, project management, and process implementation skills. HOW WILL I MAKE AN IMPACT? Major Responsibilities: * Monitor ...

Dibac Home Support

Be Seen First

Community Liaison - Referral & Client Acquisition

Waterloo, ON · On-site

CA$75K - CA$105K/yr

Self‐directed and able to manage an independent schedule. * Knowledge of or interest in the home care and community health landscape in Waterloo Region. * Valid driver's licence and reliable ...

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Key Metrix

Part Time Community PSW

Kitchener, ON · On-site

At Key Metrix Inc, we specialize in providing individualized case and care management to survivors ... We believe clients deserve client- and family-centred services within their homes and community.

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Community Manager information

See Waterloo, ON salary details

$19.1K

$48.3K

$75.5K

How much do community manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for community manager in Waterloo, ON is $48,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,294.00 and $55,941.00 per year, depending on experience, location, and employer.

What is a community manager?

A community manager aligns social media platforms with a company’s brand, engages customers through targeted marketing initiatives, and manages communications to and from customers. Their responsibilities include building brand awareness through company events and publicizing those events via social media. To stay on top of changes that may impact the company’s community, the community manager often partners with a social media manager, media relations manager, brand manager, and other members of the marketing team. As businesses continuously explore ways to engage customers, stakeholders, and partners, the role of a community manager becomes increasingly important.

What does a community manager do?

A Community Manager is responsible for building, growing, and managing online and offline communities around a brand or organization. They engage with members, moderate discussions, respond to comments or concerns, and help foster a positive and active environment. Community Managers also monitor community metrics, gather feedback, and work closely with marketing and customer support teams to ensure the community aligns with business goals.

What are the key skills and qualifications needed to thrive as a community manager, and why are they important?

To thrive as a Community Manager, you need strong communication skills, experience with social media platforms, and typically a background in marketing, communications, or a related field. Familiarity with community management tools like Discord, Slack, or Facebook Groups, and analytics platforms such as Sprout Social or Hootsuite, is highly beneficial. Outstanding interpersonal skills, empathy, and conflict resolution abilities help you foster a positive and engaged community. These skills are essential for building trust, maintaining active engagement, and ensuring a healthy online or offline community environment.

How does a community manager typically collaborate with other departments within an organization?

Community Managers often work closely with marketing, customer support, and product teams to ensure consistent messaging and gather feedback from the community. They relay user concerns, suggestions, and trends to relevant departments, helping shape product development and marketing strategies. Regular cross-team meetings and clear communication channels are common, making collaboration an essential part of the role. This teamwork helps build a strong, engaged community while aligning community initiatives with company goals.

What is the difference between Community Manager vs Social Media Coordinator?

AspectCommunity ManagerSocial Media Coordinator
Required CredentialsTypically a bachelor's degree in marketing, communications, or related fieldSimilar educational background, often with certifications in social media tools
Work EnvironmentEngages with online communities, manages forums, and fosters user engagementCreates and schedules social media content across platforms
Employer & Industry UsageUsed in tech, non-profits, and brands focusing on community buildingCommon in marketing agencies, brands, and media companies

The Community Manager and Social Media Coordinator roles overlap in content creation and online engagement. However, the Community Manager focuses more on building and nurturing online communities, while the Social Media Coordinator primarily manages social media content and campaigns. Both roles require strong communication skills and familiarity with social platforms, but their core responsibilities differ in scope and focus.

Is community management a stressful job?

Community management can be stressful due to the need to handle multiple online interactions, address conflicts, and maintain a positive environment. It often requires strong communication skills, time management, and the ability to work under pressure, especially during high-traffic periods or crisis situations.

What are the duties of a community manager?

A community manager is responsible for building and maintaining online and offline communities by engaging members, moderating discussions, creating content, and addressing member concerns. They often analyze community feedback, develop strategies to increase engagement, and use tools like social media platforms and analytics software. Strong communication skills and knowledge of community management tools are essential for this role.

What skills do you need to be a community manager?

A community manager needs strong communication and interpersonal skills to engage and support community members effectively. They should also have organizational abilities, familiarity with social media platforms and community management tools, and the ability to analyze engagement metrics to improve community interactions.
More about Community Manager jobs

What job categories do people searching Community Manager jobs in Waterloo, ON look for?

The top searched job categories for Community Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Community Manager jobs?

Cities near Waterloo, ON with the most Community Manager job openings:

Community Manager jobs near you
Infographic showing various Community Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,328 per year, or $23.2 per hour.

Community Specialist

D2L

Kitchener, ON • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

JOB SUMMARY:

The Community Specialist is a person who loves variety in their day from: moderating Community discussions and triaging social media questions and inquiries to helping us track and grow customer engagement. This role offers opportunities to create, design, and deliver customer-facing materials that are delivered through the Brightspace Community to D2L's global client base.

Our next Community Specialist takes tremendous pride in their work, loves working collaboratively across multiple teams, and fosters respectful, open, professional communication. A successful Community Specialist must have strong writing, inter-personal, project management, and process implementation skills. 

HOW WILL I MAKE AN IMPACT?

Major Responsibilities: 

  • Monitor, respond to, and triage customer questions through various types of social media 
  • Identify key Community contributors (internally and externally) to develop Engagement Programs 
  • Leading project tasks to completion and according to defined timelines 
  • Use a variety of business tools to assess and propose data informed actions to support Community health and engagement  
  • Evaluate and contribute to design of customer journey map informed Community experiences 
  • Develop learning resources across a variety of Community managed spaces 

WHAT YOU'LL BRING TO THE ROLE:

Competencies: 

  • Corporate Communications (Internal and External)  
  • Community Engagement 
  • Project Management  
  • Data Analysis  
  • User Experience Design  
  • Working Collaboratively  
  • Knowledge Management  
  • Acumen with Artificial Intelligence tools 

Skills 

  • Corporate Communications:  
    • Ability to engage with internal and external stakeholders through verbal and written (professional and social), Video/Graphic communication 
    • Delivering Online and In Person Presentations 
  • Community Engagement:  
    • Customer Service 
    • Promotion/Participation in Online Events 
    • Identification of customers at risk/prospective customer spotlights  
    • Triaging customer needs gathering documentation and referring to Account Team members as needed 
  • Project Management  
    • Effectively manages and communicates time via tracked project phases  
    • Designing Project phases to support Community OKRs  
    • Executing on the delivery of Community Projects 
  • Data Analysis  
    • Use a variety of inputs to gather and synthesize data on key Customer & Internal Stakeholder Engagement Questions  
    • Design and facilitate User Experience Testing 
  • User Experience Design  
    • Connects with Customers and Colleagues across D2L to review Community Experiences designed by vertical and role to identify opportunities and improve upon navigation and interaction workflows 
    • Design and facilitate User Experience Testing  
  • Working Collaboratively 
    • Utilizes key data points across user management systems to identify opportunities to support customers connecting with their account team 
    • Ability to adapt and positively contribute to changing business needs  
    • Demonstrates initiative to identify gaps, communicate impact, and execute on process improvements 
  • Knowledge Management:  
    • Create and maintain Community/Learning Center/ Tweet related documentation and content  
    • Respond to and triage knowledge requests delivered to Community Inbox and Slack channels 

Experience recommendations:

  • Experience working as part of large-scale project teams, working with multiple stakeholders to drive completion of new and existing initiatives 
  • Experience with Community platforms and social media communications for a large organization 
  • Prior experience with course creation in Brightspace, HTML, CSS, Salesforce, Twitter are all assets 
  • 2-3 years prior experience in Customer Service capacity  
  • Strong organizational and tracking skills 

This posting is to fill an existing vacancy

Apply