Communications Operations Manager Jobs in Kentucky

Location: Erlanger, KY  (Onsite)
Shift: 1st Shift Leadership Role Managing 24/7 Operations Across Three Shifts. Rotating Saturdays among leadership

About the Role

Conduent is seeking an experienced Print Operations Manager to lead high-volume transactional print, mail, and insert operations supporting critical customer communications. This position is responsible for ensuring production performance, quality standards, client service commitments, and financial objectives are consistently achieved in a fast-paced, SLA-driven environment.

The successful candidate will bring leadership experience from commercial printing, transactional print, document services, mail operations, fulfillment, or manufacturing environments. This role oversees supervisors and production teams across three shifts while driving operational excellence, employee engagement, continuous improvement, and customer satisfaction.

What You'll Do

Production & Operations Leadership

• Lead print, inserting, and mail production operations across multiple shifts.
• Ensure all customer service level agreements (SLAs), quality standards, and production commitments are achieved.
• Oversee daily production schedules, workflow management, capacity planning, and staffing requirements.
• Serve as the primary escalation point for production, quality, equipment, and delivery issues.
• Manage operational performance to meet productivity, quality, service, and financial targets.

Team Leadership & Development

• Lead, coach, and develop Shift Supervisors, Team Leads, and Operations staff.
• Foster a culture of accountability, engagement, safety, and operational excellence.
• Conduct performance reviews, coaching sessions, and employee development planning.
• Support succession planning and talent development initiatives.
• Provide leadership coverage and operational support as needed.

Continuous Improvement

• Identify and implement process improvement opportunities to increase efficiency, quality, and throughput.
• Monitor operational metrics and drive corrective actions where needed.
• Reduce waste and improve labor utilization, productivity, and cost performance.
• Promote cross-training initiatives to increase operational flexibility across shifts.
• Support Lean Manufacturing and continuous improvement initiatives.

Equipment, Inventory & Vendor Management

• Partner with maintenance teams and equipment vendors to maximize uptime and preventive maintenance compliance.
• Oversee inventory management of paper, envelopes, inserts, and production supplies.
• Ensure inventory levels support customer requirements while maintaining cost controls.
• Manage operational readiness for production demands and client commitments.

Client & Business Management

• Participate in client meetings and operational reviews.
• Build strong customer relationships and support service delivery excellence.
• Provide operational updates, reporting, and performance insights to leadership and clients.
• Ensure compliance with all client, regulatory, security, and Conduent policies and procedures.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of leadership experience Print or Mail Operations, Manufacturing Operations or relevant fields.
• Preferred leadership experience in the following areas
  • Commercial Printing
  • Transactional Print Operations
  • Mail Operations
  • Document Services
  • Manufacturing Operations
  • Fulfillment Operations
• Experience managing supervisors and production personnel in a multi-shift environment.
• Demonstrated success leading SLA-driven operations.
• Experience with workforce planning, production scheduling, and operational metrics.
• Strong leadership, coaching, and employee development skills.
• Excellent problem-solving, communication, and organizational skills.
• Ability to work effectively in a fast-paced production environment.

Preferred Qualifications

• Experience with high-volume transactional print and mail operations.
• Experience with high-speed inkjet printing technologies.
• Experience managing inserting, mailing, or customer communications operations.
• Lean Manufacturing, Six Sigma, or Continuous Improvement certification.
• Experience supporting financial services, healthcare, government, or large enterprise customers.
• Prior experience in commercial print production, statement processing, direct mail, or customer communications management environments.

Keywords

Commercial Printing Transactional Print Print Operations Production Management Mail Operations Document Services Customer Communications Print & Mail Fulfillment Operations Variable Data Printing High-Speed Inkjet Insert Operations SLA Management Continuous Improvement Operations Leadership

This version should significantly improve visibility and relevance for candidates currently holding titles such as Print Operations Manager, Production Manager, Site Manager, Mail Operations Manager, Document Services Manager, Fulfillment Manager, Service Delivery Manager, and Operations Manager.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80k-85k. 

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.