Indianapolis, IN · Remote
$18 - $24/hr
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and ... remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m.
Indianapolis, IN · Remote
$18 - $24/hr
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and ... remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m.
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · Remote
$16.75 - $23/hr
We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...
Indianapolis, IN · Remote
$16.75 - $23/hr
We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...
Indianapolis, IN · Remote
$45K - $52K/yr
... supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love ... Bachelor's degree in a health or science related field * 3+ years of experience in remote chat ...
Quick apply
Indianapolis, IN · Remote
$45K - $52K/yr
... supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love ... Bachelor's degree in a health or science related field * 3+ years of experience in remote chat ...
Indianapolis, IN · On-site +1
$50K - $175K/yr
This is a remote, commission-based opportunity for licensed agents who want access to quality leads ... Structured onboarding and ongoing support * Mentorship from experienced agency leadership ...
Indianapolis, IN · On-site +1
$50K - $175K/yr
This is a remote, commission-based opportunity for licensed agents who want access to quality leads ... Structured onboarding and ongoing support * Mentorship from experienced agency leadership ...
Fort Wayne, IN · Remote
$15.75 - $20/hr
We are seeking a professional and customer-focused Remote Support Representative to assist ... Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ...
Fort Wayne, IN · Remote
$15.75 - $20/hr
We are seeking a professional and customer-focused Remote Support Representative to assist ... Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ...
Indianapolis, IN · Remote
$50K - $100K/yr
Commission only · No income cap The Opportunity We're looking for motivated, self-driven ... Training & support -- product training, sales systems, and mentorship for new and experienced ...
Quick apply
Indianapolis, IN · Remote
$50K - $100K/yr
Commission only · No income cap The Opportunity We're looking for motivated, self-driven ... Training & support -- product training, sales systems, and mentorship for new and experienced ...
Gary, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
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Gary, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Indianapolis, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Indianapolis, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Gary, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Gary, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
South Bend, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
South Bend, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Fort Wayne, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Fort Wayne, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
South Bend, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
South Bend, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Evansville, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Evansville, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Fort Wayne, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Fort Wayne, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Evansville, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Evansville, IN · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Indianapolis, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
Indianapolis, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Indianapolis, IN · On-site +1
Competitive commission structure with high earning potential * Base salary or draw available ... Flexible schedule with hybrid or remote work options * Lead generation support and marketing ...
Quick apply
Indianapolis, IN · On-site +1
Competitive commission structure with high earning potential * Base salary or draw available ... Flexible schedule with hybrid or remote work options * Lead generation support and marketing ...
Indianapolis, IN · On-site +1
Competitive commission structure with high earning potential * Base salary or draw available ... Flexible schedule with hybrid or remote work options * Lead generation support and marketing ...
Quick apply
Indianapolis, IN · On-site +1
Competitive commission structure with high earning potential * Base salary or draw available ... Flexible schedule with hybrid or remote work options * Lead generation support and marketing ...
South Bend, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
Quick apply
South Bend, IN · Remote
$69K - $150K/yr
Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...
| Aspect | Commission Remote Chat Support Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training in chat support tools | High school diploma or equivalent; customer service training |
| Work Environment | Remote, online chat platforms | Remote or in-office, phone and chat support |
| Employer & Industry | E-commerce, tech, retail companies | Various industries including retail, telecom, finance |
| Compensation | Base pay plus commission based on sales or performance | Hourly wage or salary, sometimes with bonuses |
Commission Remote Chat Support Agents focus on providing support via online chat while earning commissions based on sales or performance metrics. Customer Service Representatives handle customer inquiries through chat or phone, typically earning a fixed wage. Both roles require strong communication skills, but the commission structure distinguishes the support agent from traditional customer service roles.
$18 - $24/hr
Full-time
Posted 10 days ago
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.
Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.
Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge
Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira
Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.
