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Commission Remote Chat Support Agent Jobs in Indiana

GIA Legacy Planning

Life & Health Insurance Agent Location: Remote Position/ Work from Home Job Type: Full-Time ... Competitive commission structure with potential for bonuses * Flexible work schedule (remote ...

GIA Legacy Planning

Life & Health Insurance Agent Location: Remote Position/ Work from Home Job Type: Full-Time ... Competitive commission structure with potential for bonuses * Flexible work schedule (remote ...

GIA Legacy Planning

Life & Health Insurance Agent Location: Remote Position/ Work from Home Job Type: Full-Time ... Competitive commission structure with potential for bonuses * Flexible work schedule (remote ...

GIA Legacy Planning

Life & Health Insurance Agent Location: Remote Position/ Work from Home Job Type: Full-Time ... Competitive commission structure with potential for bonuses * Flexible work schedule (remote ...

GIA Legacy Planning

Life & Health Insurance Agent Location: Remote Position/ Work from Home Job Type: Full-Time ... Competitive commission structure with potential for bonuses * Flexible work schedule (remote ...

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All JobsChat Support Agent JobsCommission Remote Chat Support Agent JobsCommission Remote Chat Support Agent Jobs in Indiana

Commission Remote Chat Support Agent information

What is the difference between Commission Remote Chat Support Agent vs Customer Service Representative?

AspectCommission Remote Chat Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat support toolsHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsRemote or in-office, phone and chat support
Employer & IndustryE-commerce, tech, retail companiesVarious industries including retail, telecom, finance
CompensationBase pay plus commission based on sales or performanceHourly wage or salary, sometimes with bonuses

Commission Remote Chat Support Agents focus on providing support via online chat while earning commissions based on sales or performance metrics. Customer Service Representatives handle customer inquiries through chat or phone, typically earning a fixed wage. Both roles require strong communication skills, but the commission structure distinguishes the support agent from traditional customer service roles.

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Commission Remote Chat Support Agent jobs near you

Support Center Agent (35213)

TCC Solutions

Indianapolis, IN • Remote

$18 - $24/hr

Full-time

Posted 19 days ago

Job description

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.

Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.

Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge

Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira

Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.

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