The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
POS Support Agent
Etna, OH · On-site
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
POS Support Agent
Etna, OH · On-site
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Quick apply
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Quick apply
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Quick apply
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Quick apply
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Quick apply
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
Quick apply
Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Zero Commission Splits on Leads: Access high-intent leads at cost; keep 100% of your earned ... support community. * Tech-Savvy: Comfortable navigating modern CRM systems and virtual sales ...
Zero Commission Splits on Leads: Access high-intent leads at cost; keep 100% of your earned ... support community. * Tech-Savvy: Comfortable navigating modern CRM systems and virtual sales ...
Zero Commission Splits on Leads: Access high-intent leads at cost; keep 100% of your earned ... support community. * Tech-Savvy: Comfortable navigating modern CRM systems and virtual sales ...
Quick apply
Zero Commission Splits on Leads: Access high-intent leads at cost; keep 100% of your earned ... support community. * Tech-Savvy: Comfortable navigating modern CRM systems and virtual sales ...
Customer Support Specialist
Columbus, OH · Remote
$20/hr
Responding to customer inquiries via phone, email, and/or chat * Providing fast, friendly, and ... This is a fully remote position, but you must be located within the United States * Fluent in ...
Customer Support Specialist
Columbus, OH · Remote
$20/hr
Responding to customer inquiries via phone, email, and/or chat * Providing fast, friendly, and ... This is a fully remote position, but you must be located within the United States * Fluent in ...
Remote Insurance Agent
Columbus, OH · Remote
$60K - $110K/yr
... commissions, team overrides, production bonuses, renewals starting at 1.75% from day one. Key ... These tools support and do not replace human decision-making. By applying, you consent to the ...
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Remote Insurance Agent
Columbus, OH · Remote
$60K - $110K/yr
... commissions, team overrides, production bonuses, renewals starting at 1.75% from day one. Key ... These tools support and do not replace human decision-making. By applying, you consent to the ...
Customer Support Specialist
Columbus, OH · Remote
$20/hr
Responding to customer inquiries via phone, email, and/or chat * Providing fast, friendly, and ... This is a fully remote position, but you must be located within the United States * Fluent in ...
Quick apply
Customer Support Specialist
Columbus, OH · Remote
$20/hr
Responding to customer inquiries via phone, email, and/or chat * Providing fast, friendly, and ... This is a fully remote position, but you must be located within the United States * Fluent in ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Licensed Life Insurance Agent - Remote | 100% Commission
Columbus, OH · On-site +1
$50K - $175K/yr
This is a remote, commission-based opportunity for licensed agents who want access to quality leads ... Structured onboarding and ongoing support * Mentorship from experienced agency leadership ...
Licensed Life Insurance Agent - Remote | 100% Commission
Columbus, OH · On-site +1
$50K - $175K/yr
This is a remote, commission-based opportunity for licensed agents who want access to quality leads ... Structured onboarding and ongoing support * Mentorship from experienced agency leadership ...
Client Support Specialist (Remote)
Columbus, OH · Remote
$17.50 - $23.50/hr
... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner
Client Support Specialist (Remote)
Columbus, OH · Remote
$17.50 - $23.50/hr
... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner
Commission Remote Chat Support Agent information
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IT Technical Support / Helpdesk Support in South Jordan, UT 84095
Columbus, OH • On-site
$21/hr
Contractor
Re-posted 12 days ago
Job description
Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience