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Entry Level Remote Chat Support Agent Jobs Near Me

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...

Technical Support

Columbus, OH ยท On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Entry Level Remote Sales Role

Columbus, OH ยท Remote

$1.5K - $5.3K/wk

About this role We are hiring entry-level Financial Sales Consultants to join our remote team. In ... We provide full training and licensing support. Why recent grads choose this over a traditional job ...

Client Support Specialist (Remote)

Columbus, OH ยท Remote

$17.50 - $23.50/hr

... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner

IT Support

Columbus, OH ยท On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Must Have Full Availability for Shifts Remote Contract - Start Date: July 2026 Why You'll Love This ... Answer inbound calls and handle outbound follow-ups, email, chat, and callback interactions from ...

We are currently looking for representatives ranging from entry level to experienced professionals ... We prioritize work-life balance and provide the necessary support and resources for your success.

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Entry Level Remote Chat Support Agent information

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How much do entry level remote chat support agent jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for entry level remote chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.
What cities are hiring for Entry Level Remote Chat Support Agent jobs? Cities with the most Entry Level Remote Chat Support Agent job openings:
What states have the most Entry Level Remote Chat Support Agent jobs? States with the most job openings for Entry Level Remote Chat Support Agent jobs include:
What are the most commonly searched types of Remote Chat Support Agent jobs? The most popular types of Remote Chat Support Agent jobs are:
A map of the United States highlighting the number of Entry Level Remote Chat Support Agent job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Entry Level Remote Chat Support Agent job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Technical Support / Helpdesk Support in South Jordan, UT 84095

Amicis Global

Columbus, OH โ€ข On-site

$21/hr

Contractor

Re-posted 19 days ago


Job description

Title:ย ITย Technical Support /ย Chat Support
Location:ย Columbus, OH 43219
Duration:ย 06 Months
Pay Rate:ย $21.00/- on W2
ย 
About Job:
Rolesย andย Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel forย ITย Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolutionย andย identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
ย 
Expectation of Role:
Customer Service Skills:
โ€ข Demonstrate active listening in order to gain an accurate understanding of the situation
โ€ข Being empathetic to the customerโ€™s situation while also showcasing advocacyย andย ownership of seeking resolution
โ€ข Acknowledging the sense of urgency for resolving the issue
โ€ข Create a positive customer support experience, build rapportย andย trust with end users through professional attitudeย andย approach to problem understanding
Communicate effectively:
โ€ข Producing accurate detailed documentation consumable by end users, level two support,ย andย problem management
โ€ข Maintain professionalismย andย netiquette to ensure messages are received as intended
โ€ข Respond timely via the chat platform to prevent delay or frustration
โ€ข Clearly document actions taken in ticketing record for trackingย andย data analytics
Technical Proficiency:
โ€ข Leverage the chat toolingย andย ticketing platform effectively
โ€ข Provide high quality end-user technical support, related to enterprise softwareย andย hardware
โ€ข Ability to assess, triage, research, educate,ย andย resolve incidentsย andย requests regarding the use of application software productsย and/or infrastructure components
Culture Carrier:
โ€ข Demonstrate the ability to collaborate with others
โ€ข Display a safeย andย positive attitude
โ€ข Adhere to policiesย andย proceduresย andย act in the best interest of the overall firm
Qualifications:
โ€ข Excellent customer service skills required
โ€ข Excellent communication skills required
โ€ข Problem solving skills
โ€ข Self-Motivated
โ€ข Two to five years of proven, qualified related work experience in a comparable complexย andย fast paced work environment
โ€ข Preferred work experience in technical support roleย butย not required
โ€ข Two to five years of chat experience
Required Education:
โ€ข High school diploma or GED with relevant work experience