Indianapolis, IN · Remote
$18 - $24/hr
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and ... remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m.
Indianapolis, IN · Remote
$18 - $24/hr
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and ... remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m.
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · Remote
$16.75 - $23/hr
We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...
Indianapolis, IN · Remote
$16.75 - $23/hr
We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...
Evansville, IN · On-site +1
Deliver Exceptional Customer Service Provide responsive, professional support to clients by ... No prior experience required - ideal for entry-level candidates * Self-motivated with a strong work ...
Evansville, IN · On-site +1
Deliver Exceptional Customer Service Provide responsive, professional support to clients by ... No prior experience required - ideal for entry-level candidates * Self-motivated with a strong work ...
Fort Wayne, IN · Remote
$15.75 - $20/hr
We are seeking a professional and customer-focused Remote Support Representative to assist ... Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ...
Fort Wayne, IN · Remote
$15.75 - $20/hr
We are seeking a professional and customer-focused Remote Support Representative to assist ... Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Independent Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote ... ongoing policy support • Stay up to date with industry trends and product knowledge ...
Bloomington, IN · Remote
$14.25 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Bloomington, IN · Remote
$14.25 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Fishers, IN · Remote
$14.50 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Fishers, IN · Remote
$14.50 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Carmel, IN · Remote
$15.50 - $20.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Carmel, IN · Remote
$15.50 - $20.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Kokomo, IN · Remote
$14 - $18.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Kokomo, IN · Remote
$14 - $18.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Hammond, IN · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Hammond, IN · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Elkhart, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Elkhart, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Crown Point, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Crown Point, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
West Lafayette, IN · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
West Lafayette, IN · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Valparaiso, IN · Remote
$15.50 - $20.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Valparaiso, IN · Remote
$15.50 - $20.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Greenwood, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
Greenwood, IN · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...
| Aspect | Entry Level Remote Chat Support Agent | Customer Service Representative |
|---|---|---|
| Work Environment | Remote, online chat platform | In-office or remote, phone and in-person |
| Required Skills | Communication, typing, basic tech knowledge | Communication, problem-solving, interpersonal skills |
| Common Certifications | None typically required | Customer service or communication certifications optional |
| Industry Usage | Tech, retail, e-commerce | Retail, telecom, banking, various sectors |
Entry Level Remote Chat Support Agents primarily handle online chat inquiries in a remote setting, focusing on quick, written communication. Customer Service Representatives may work in various environments, handling calls or in-person interactions. While both roles require strong communication skills, chat support emphasizes typing speed and tech familiarity, whereas customer service roles may involve more interpersonal interaction. Both are common entry-level positions in customer service industries, with overlapping skills but different work settings.
$18 - $24/hr
Full-time
Posted 15 days ago
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.
Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.
Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge
Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira
Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.
