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Entry Level Remote Chat Support Agent Jobs in Indiana

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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Entry Level Remote Chat Support Agent information

What is the difference between Entry Level Remote Chat Support Agent vs Customer Service Representative?

AspectEntry Level Remote Chat Support AgentCustomer Service Representative
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person
Required SkillsCommunication, typing, basic tech knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsNone typically requiredCustomer service or communication certifications optional
Industry UsageTech, retail, e-commerceRetail, telecom, banking, various sectors

Entry Level Remote Chat Support Agents primarily handle online chat inquiries in a remote setting, focusing on quick, written communication. Customer Service Representatives may work in various environments, handling calls or in-person interactions. While both roles require strong communication skills, chat support emphasizes typing speed and tech familiarity, whereas customer service roles may involve more interpersonal interaction. Both are common entry-level positions in customer service industries, with overlapping skills but different work settings.

What are the most commonly searched types of Remote Chat Support Agent jobs in Indiana? The most popular types of Remote Chat Support Agent jobs in Indiana are:
What are popular job titles related to Entry Level Remote Chat Support Agent jobs in Indiana? For Entry Level Remote Chat Support Agent jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Entry Level Remote Chat Support Agent jobs? Cities in Indiana with the most Entry Level Remote Chat Support Agent job openings:
Customer Service Agent

Customer Service Agent

AirportParkingReservations.com

Indianapolis, IN โ€ข Remote

$14.75 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 10 hours ago


Job description

Company Description

Under new management and 15 awesome-to-work-with teammates, we are experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $10 million in annual revenue with more growth to come.

LiftIn.com is our exciting new venture for the comprehensive airport transportation solution. There are many options to get to the airport: from a stretch limo Hummer to hitchhiking on the freeway, but what is the smart and efficient way to get there based on the traveler's needs? Every search is customized for the user with a personalized recommendation based on the your travel preferences - like having a personal travel concierge.ย 

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages, offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,703 reservations at 498 hotels in 108 airports across the United States and Canada...wait, make that 892,704 reservations.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.ย 

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide live chat, email and phone support (in order of priority) to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.


Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype.

Qualifications

Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift

Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods

An aptitude for problem solving and conflict resolution, and a general affinity for people

Experience with call center software and basic email platforms

A recent-model computer with a hi-speed broadband Internet connection

Additional Information

The Fine Print

Competitive full-time hourly wage and bonus based on candidate's experience, aptitude and fit

Health care reimbursement

401(k) retirement plan with company matching

Flexible vacation and personal time available

Job and career training resources