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What are some common challenges faced by team members at Inland Housing Solutions, and how can new hires prepare to address them?

Team members at Inland Housing Solutions often encounter challenges such as addressing diverse client needs, navigating complex housing regulations, and managing high case loads. New hires can prepare by familiarizing themselves with local housing policies, developing strong organizational skills, and being proactive in communication. Collaboration with social workers, property managers, and community organizations is essential, so building strong teamwork and problem-solving abilities will help new team members thrive and make a meaningful impact.

What is the difference between Commission Inland Housing Solutions vs Housing Counselor?

AspectCommission Inland Housing SolutionsHousing Counselor
CertificationsTypically requires HUD housing counseling certificationRequires HUD housing counseling certification
Work EnvironmentNon-profit agencies, government programs, housing organizationsNon-profit agencies, government agencies, community organizations
Employer & IndustryHousing assistance programs, community developmentHousing assistance, foreclosure prevention, tenant counseling

Commission Inland Housing Solutions and Housing Counselors both require HUD certification and operate within similar environments focused on housing assistance. However, Commission Inland Housing Solutions often emphasizes specific commission-based services, while Housing Counselors provide broader counseling on housing options, foreclosure prevention, and tenant rights.

What are the key skills and qualifications needed to thrive as a Commissioner at Inland Housing Solutions, and why are they important?

To thrive as a Commissioner at Inland Housing Solutions, you need a solid understanding of housing policy, nonprofit governance, and community development, often supported by experience in public administration or social services. Familiarity with affordable housing regulations, grant management systems, and board management software is typically required. Strong leadership, collaborative decision-making, and clear communication skills help Commissioners effectively guide organizational strategy and stakeholder relationships. These competencies are vital to ensure the organization delivers impactful housing solutions and meets compliance standards while engaging community partners.

What is Commission Inland Housing Solutions?

Commission Inland Housing Solutions is an organization or entity dedicated to addressing housing challenges in the Inland region, often focusing on providing affordable housing solutions, advocacy, and support services for individuals and families experiencing homelessness or housing instability. The commission typically collaborates with local governments, nonprofits, and community stakeholders to develop and implement strategies that promote safe, stable, and affordable housing. Their work may include coordinating housing programs, securing funding, and supporting policy initiatives aimed at reducing homelessness and improving housing accessibility.
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Commission Inland Housing Solutions jobs near you

Lead Housing Navigator

Illumination Health + Home

Santa Ana, CA • On-site

$26 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Role

The Lead Housing Navigator/Lead Housing Case Manager plays a crucial role in supporting individuals with chronic health or mental health conditions, as well as those experiencing homelessness. This position is responsible for developing and coordinating customized housing plans to ensure stable housing and connecting clients with essential community resources and services. The Lead is committed to enhancing the health and well-being of homeless individuals through supportive services, while upholding strict confidentiality and professionalism. In this leadership role, the Lead must demonstrate strong leadership skills, including the ability to guide a team effectively in high-pressure situations. The Lead will be responsible for assisting approximately 1-6 team members and ensuring they receive necessary support.

The pay range for this position is $26.00 - $28.00 per hour, depending on experience. Monday - Friday, 8:00AM to 5:30PM.

Responsibilities
Lead Duties:

  •   Should be able to manage a caseload of 10 to 15 clients and express a willingness to accommodate additional cases if requested. 

  • The Lead is also expected to identify and implement solutions to overcome barriers, address conflicts, recommend workflow optimizations, and troubleshoot any system inefficiencies that may arise. 

  • The Lead will collaborate with and train team members by providing onboarding, developing training materials, and offering guidance through shadowing opportunities. 

  • Work with Manager in determining strengths and weaknesses of the Cal AIM policies, structures, and program.  

  • Assist in training and providing resources to Housing Navigator/Housing Case Managers.  

  • Train Housing Navigators/ Housing Case Managers and encourage teamwork, growth, efficiency, and effectiveness.  

  • Attend Interdisciplinary Care Team meetings  

  • Collaborate with Manager to discuss team operations and program updates.  

  • Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings. 


Housing Duties:

  • Develop individualized housing plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.  

  • Jurisdiction is determined by the relevant county associated with each role, such as Orange County, Inland Empire, or Los Angeles. 

  • Must be willing to travel to various locations and engage with clients in the field. 

  • Collaborate with Manager to discuss updates about staff and/or program.  

  • Assist in training and provide resources to continuing increase knowledge. 

  • Exemplify leadership by displaying IF’s Guiding Principles.  

  • Lead meeting and occasionally act as the supervisory figure, if manager is not present.  

  • Demonstrate leadership by guiding and collaborating with CSS HN/ HCM  

  • Must accept personal responsibility and accountability for performance of duties.  

  • Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.  

  • Demonstrates a commitment to excellence in all endeavors on behalf of Illumination Foundation. 

  • Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.  

  • Assist staff and clients in housing applications, housing searches and housing resources.  

  • Problem solve and present solutions and alternative options to Management.  

  • Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.  

  • Complete training and development opportunities as determined appropriate by the supervisor.  

  • Coordinate, prepare, and maintain necessary charting and documentation promptly and comprehensively in accordance with the key performance indicators (KPIs).. 

  • Attend relevant subcommittee and implementation meetings  

  • Seek out innovative housing solutions for client housing  

  • Conduct housing inspections to meet Housing and Urban Development, and Housing Habitability (if applicable) 

  • Work with Housing Navigators/ Housing Case Managers to develop housing goal plans and make referrals to appropriate resources if applicable.   

  • Assist in the training of new employees and oversee their caseloads by fostering the professional development, efficiency, and effectiveness of staff. 

  • Attaining services such as housing, mental health care, employment, financial assistance, legal advocacy, etc. (if applicable)  

  • Develop relationships with representatives within Illumination and in other agencies to support individuals  

  • Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained to ensure client's ability to become self-sufficient  

  • Network and collaborate with housing providers, landlords and property managers to develop housing stock for program. Includes temporary and permanent housing alternatives. 

Expectations

  • Prioritize individual and client health and safety.  

  • Be able to meet targets and work under pressure.  

  • Communicate with tact and professionalism.  

  • Set and maintain healthy boundaries with clients.  

  • Demonstrate the ability to maintain confidentiality of client information and work-related information/materials  

  • Self-starter with excellent initiative and strong sense of urgency  

  • Ability to work independently and within a team environment  

  • Understanding of housing fair market rate, property management and fair housing laws.  

  • Understanding of HMIS and Coordinated Entry  

  • Passion and commitment to ending homelessness  

  • Familiarity with principles of harm reduction, trauma informed, housing resources and health care delivery systems such as the California Department of Health Care Services. 

  • We uphold the values of Community, Action, Respect, and Empowerment in all aspects of our work. 

  • Community 
    We lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together. 

  • Action 
    Our “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist. 

  • Respect 
    We deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard. 

  • Empowerment 
    We heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey. 

Preferred Experience/Minimum Qualifications

Required:

  • 2 Years of Housing Navigation or Case Management Experience, or similar field  

  • Understanding of housing rental market and property management 

  • Understanding of Homelessness and at risk of Homelessness according to HUD requirements. 

  • Proficiency in Microsoft (Outlook, Teams, SharePoint and Calendar).  

  • Customer and client relations skills 

  • High School Diploma or equivalent.  

  • Possession of a personal vehicle is required. 

  • Valid CA Driver’s License and eligibility for company vehicle insurance.  

Preferred:  

  • Bilingual in English and Spanish.  

  • Bachelor's degree or at least one year of case management experience or similar position  Homeless services, case management, mental health, permanent supportive housing experience 

Benefits

  • Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
  • Dental and Vision Insurance
  • Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
  • Employee Assistance Program
  • Professional Development Reimbursement
  • 401K with Company Matching
  • 10 days vacation PTO/year
  • 6 days sick PTO/year
  • 10 days holiday PTO/year
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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