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Commission Inbound Call Center Jobs in Boston, MA

Adecco

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Handle a high volume of inbound calls (200-300 calls per shift) from hospitals and private medical ... Qualifications * Previous call center experience required. * Medical call center experience ...

Alphabe Insight

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Call Center Representative Elevare Branding is a growing company focused on creating meaningful ... Responsibilities * Handle inbound and outbound customer communications in a professional and ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Boston, MA

Commission Inbound Call Center information

See Boston, MA salary details

$13

$18

$25

How much do commission inbound call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for commission inbound call center in Boston, MA is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $19.86 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Boston, MA?

The most popular types of Inbound Call Center jobs in Boston, MA are:

What are popular job titles related to Commission Inbound Call Center jobs in Boston, MA?

For Commission Inbound Call Center jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Boston, MA look for?

The top searched job categories for Commission Inbound Call Center jobs in Boston, MA are:

What cities near Boston, MA are hiring for Commission Inbound Call Center jobs?

Cities near Boston, MA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Call Center Representatives

Adecco

Boston, MA • On-site

$23 - $25/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Adecco Staffing is currently hiring experienced Call Center Representatives for a temp-to-hire opportunity in Boston, MA. 
Pay Rate: $23.00–$25.00/hour
Location: Boston, MAAvailable Schedules2nd Shift (Full-Time)
  • 2:00 PM – 11:00 PM
  • Includes every Saturday
  • One weekday and Sunday off
Responsibilities
  • Handle a high volume of inbound calls (200–300 calls per shift) from hospitals and private medical offices.
  • Follow structured call scripts while providing professional, empathetic customer service.
  • Triage incoming calls based on urgency, including emergency situations.
  • Page on-call medical staff for urgent or critical requests.
  • Support hospital teams with after-hours communication.
  • Maintain and update schedules, databases, and directories.
  • Accurately document all calls while working across multiple computer systems.
  • Handle confidential patient information in compliance with HIPAA and company policies.
Qualifications
  • Previous call center experience required.
  • Medical call center experience preferred.
  • Excellent communication and customer service skills.
  • Professional phone presence.
  • Ability to multitask and accurately document information while following established procedures.
  • Typing speed of 40+ WPM preferred.
  • High School Diploma or equivalent required.
BonusAssociates who are converted to a temp-to-hire assignment during this hiring cycle and remain actively employed for six (6) months will be eligible to receive a $500 one-time retention incentive upon reaching their six-month anniversary.
If you're interested in joining a team that supports healthcare professionals and patients in a critical communication role, apply today with your resume.
Pay Details: $23.00 to $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.