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Commission Inbound Call Center Jobs in Boston, MA

Tempus

Call Center Representative

Stoughton, MA · On-site

$17 - $21.25/hr

Working with a high volume of inbound and outbound calls, we are the "face and voice" of the ... Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ...

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Elevare Branding is seeking a Call Center Representative to join our team in Boston, MA. In this ... Responsibilities * Handle inbound and outbound customer communications in a professional and ...

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Elevare Branding is seeking a Call Center Representative to join our team in Boston, MA. In this ... Responsibilities * Handle inbound and outbound customer communications in a professional and ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Boston, MA

Commission Inbound Call Center information

See Boston, MA salary details

$13

$18

$25

How much do commission inbound call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for commission inbound call center in Boston, MA is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $19.86 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Boston, MA?

The most popular types of Inbound Call Center jobs in Boston, MA are:

What are popular job titles related to Commission Inbound Call Center jobs in Boston, MA?

For Commission Inbound Call Center jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Boston, MA look for?

The top searched job categories for Commission Inbound Call Center jobs in Boston, MA are:

What cities near Boston, MA are hiring for Commission Inbound Call Center jobs?

Cities near Boston, MA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Call Center Representative - Brockton

Rockland Trust

Brockton, MA • On-site

$20 - $24/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 4 days ago

Job description


At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Location: This is an in-office role.Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.
Pay: $20-$24 per hour
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
  • Handle a high volume of inbound and outbound customer calls professionally and courteously.
  • Listen to customer needs and provide clear, accurate information and solutions.
  • Process transactions correctly and confirm details with callers to ensure mutual understanding.
  • Resolve basic issues on the first call and escalate complex matters as needed.
  • Accurately document interactions and follow call scripts, quality standards, and company policies.
  • Use available resources and communication skills to prevent escalations.
  • Identify opportunities to grow customer relationships through referrals.
  • Complete all training requirements on time and suggest process improvements to CIC management.
  • Serve as a peer coach for new hires when qualified.
  • Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
  • Maintain a positive and patient attitude in all situations.
  • Perform other duties as assigned by CIC management.

QUALIFICATIONS
  • High School diploma required (4-year college degree or equivalent work experience preferred)
  • Basic understanding of banking or finance
  • Good communication, problem-solving, and organizational/time management skills required
  • Prior customer service experience preferred; prior sales experience a plus
  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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