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Commercial Relationship Manager Jobs in Decatur, GA

PNC Bank

Relationship Manager III - C&IB

Atlanta, GA · On-site

As a(n) Relationship Manager III - C&IB within PNC's Commercial Banking organization, you will be based in Atlanta, GA. PNC is an in-office company that fosters a supportive culture where employees ...

PNC Bank

Relationship Manager III - C&IB

Atlanta, GA

As a(n) Relationship Manager III - C&IB within PNC's Commercial Banking organization, you will be based in Atlanta, GA. PNC is an in-office company that fosters a supportive culture where employees ...

PNC Bank

Relationship Manager II - C&IB

Atlanta, GA · On-site

As a(n) Relationship Manager II - C&IB within PNC's Commercial Banking organization, you will be based in Atlanta, GA. PNC is an in-office company that fosters a supportive culture where employees ...

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All JobsCommercial Relationship JobsCommercial Relationship Manager JobsCommercial Relationship Manager Jobs in Decatur, GA

Commercial Relationship Manager information

See Decatur, GA salary details

$39.5K

$114K

$181.6K

How much do commercial relationship manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for commercial relationship manager in Decatur, GA is $113,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $146,400.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Relationship Manager vs Business Development Manager?

AspectCommercial Relationship ManagerBusiness Development Manager
Primary FocusManaging existing client relationships and maximizing account valueIdentifying new business opportunities and acquiring new clients
Required SkillsCustomer service, negotiation, financial knowledgeSales, networking, strategic planning
Work EnvironmentBanking, finance, corporate sectorsSales, marketing, corporate sectors
CertificationsOften requires financial or banking certificationsSales or marketing certifications beneficial

While both roles involve client interaction, the Commercial Relationship Manager focuses on maintaining and growing existing client accounts within financial institutions, whereas the Business Development Manager concentrates on generating new business opportunities and expanding the company's client base.

What are the key skills and qualifications needed to thrive as a commercial relationship manager, and why are they important?

To thrive as a Commercial Relationship Manager, you need strong financial analysis, business development, and client relationship management skills, often supported by a degree in finance, business, or a related field. Familiarity with CRM software, loan origination systems, and risk assessment tools is typically required. Excellent communication, negotiation, and problem-solving abilities help build trust and drive successful partnerships. These competencies are crucial to identify client needs, manage risk, and contribute to business growth in a competitive financial environment.

What is a commercial relationship manager?

A Commercial Relationship Manager is a banking professional who manages and grows relationships with business clients. They work with companies to understand their financial needs, provide tailored solutions, and offer products such as loans, credit, and treasury services. Their role includes assessing clients' financial health, identifying opportunities for growth, and ensuring high levels of customer satisfaction. Commercial Relationship Managers also act as a liaison between clients and the bank's specialized departments to deliver comprehensive financial services.

How does a commercial relationship manager typically collaborate with other departments to support client needs?

Commercial Relationship Managers work closely with teams such as credit analysts, risk management, and product specialists to deliver comprehensive solutions for clients. They often coordinate with these departments to assess client creditworthiness, structure tailored financial products, and ensure seamless onboarding and service delivery. Effective collaboration ensures that clients receive prompt, holistic support and enables the Relationship Manager to address complex business needs efficiently. This cross-functional teamwork is essential for building strong, lasting client relationships.

Is being a commercial relationship manager a stressful job?

Commercial relationship managers often face stress due to managing multiple client accounts, meeting sales targets, and handling complex financial negotiations. The role requires strong communication, problem-solving skills, and the ability to work under pressure, which can contribute to job-related stress.
What job categories do people searching Commercial Relationship Manager jobs in Decatur, GA look for? The top searched job categories for Commercial Relationship Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Commercial Relationship Manager jobs? Cities near Decatur, GA with the most Commercial Relationship Manager job openings:
Commercial Relationship Manager jobs near you
Infographic showing various Commercial Relationship Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $113,995 per year, or $54.8 per hour.

Client Relationship Manager, Commercial Risk-Middle Market

The Baldwin Group

Atlanta, GA • On-site

Full-time

Re-posted 15 days ago

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
The Client Relationship Manager (CRM), Commercial Risk, is the primary liaison between insurance carriers and clients, managing commercial insurance programs, renewals, and day-to-day service inquiries. They ensure policy compliance, analyze coverage and exposure trends, and provide practical guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical commercial insurance knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.
Position Summary
The Client Relationship Manager (CRM), Commercial Risk, is the primary liaison between insurance carriers and clients, managing commercial insurance programs, renewals, and day-to-day service inquiries. They ensure policy compliance, analyze coverage and exposure trends, and provide practical guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical commercial insurance knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.
Primary Responsibilities
  • Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and recommendations.
  • Assess client needs and develop tailored coverage solutions, including evaluating existing programs and identifying opportunities for additional or enhanced coverage.
  • Lead the renewal process by preparing, analyzing, and effectively presenting coverage options, benchmarking, loss experience, exposure analysis, and program design alternatives.
  • Manage the client service calendar, including onboarding, renewals, policy issuance, compliance updates, and delivery of required policy documentation.
  • Ensure insurance programs comply with applicable federal and state regulations and oversee related compliance activities including policy documentation and regulatory filings.
  • Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.
  • Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
  • Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.
  • Develop client-facing communication materials, including coverage summaries and client risk reports, and coordinate or conduct renewal meetings.
  • Maintain high standards of accuracy, timeliness, and completeness in all interactions.
  • Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.

Required Knowledge & Experience
  • Strong industry knowledge of commercial insurance programs, preferably in a brokerage firm.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple projects and priorities effectively.
  • A commitment to providing exceptional client service.
  • Ability to evaluate complex information, identify issues within defined parameters, and recommend next steps.
  • Strong attention to detail when reviewing materials for completeness and accuracy.
  • Proficiency with Agency Management Systems (e.g., Applied Epic), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and digital workflow tools.
  • Able to prioritize tasks, manage deadlines, and follow structured processes to support client commitments.
  • Build strong relationships with clients through responsive, reliable communication and a proactive service-oriented approach.
  • Demonstrates firm's core values with aligned corporate culture, including reliability, integrity, and follow-through; communicates clearly about status and next steps.
  • Works effectively within cross-functional teams, contributing to shared objectives and escalating issues constructively.
  • Strong presentation skills, both verbal and written communications.

Qualifications
  • Bachelor's degree in business, insurance, finance, or related field; professional insurance designation preferred.
  • Current state license required (Property & Casualty).
  • 2-4+ years of commercial insurance and account management experience.
  • Excellent verbal and written communication skills to deliver presentations to decision-makers and clients.
  • Foundational understanding of commercial insurance processes and renewal workflows, including functional knowledge of coverage structures and program types.
  • Experience coordinating with offshore teams or third-party partners is preferred.

Skills & Behaviors
Functional/Technical Skills
  • Strategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.
  • Client Advisory: Applies expertise to inform recommendations and provide guidance in Commercial Risk (coverage strategy, exposure analysis).
  • Quality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.
  • Systems Agility: High proficiency in Agency Management Systems (e.g., Applied Epic), Microsoft Excel, AI-enabled tools, and digital workflow platforms.

Behaviors
  • Planning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.
  • Earns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Peer Relationships: Can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.
  • Client Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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