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Commercial Operations Coordinator Jobs in Springfield, MA

AutoZone

Commercial Specialist

Springfield, MA · On-site

... service operations. You'll drive WOW! customer service, increase commercial sales, and ensure ... This role combines customer service, sales support, and logistics coordination, with opportunities ...

AutoZone

Commercial Specialist

Springfield, MA · On-site

... service operations. You'll drive WOW! customer service, increase commercial sales, and ensure ... This role combines customer service, sales support, and logistics coordination, with opportunities ...

Fine Fettle

Commercial Specialist

Hartford, CT

The Commercial Specialist will report directly to the Retail Buying Manager and provides ... operational workflows, and coordinating essential logistics activities. This role also serves as a ...

Fine Fettle

Commercial Specialist

Hartford, CT · On-site

$60K - $65K/yr

The Commercial Specialist will report directly to the Retail Buying Manager and provides ... operational workflows, and coordinating essential logistics activities. This role also serves as a ...

Smith College

Dining Room Coordinator

Northampton, MA · On-site

Responsible for a smooth running, safe, and efficient dining room/dish pantry operation. Clean ... commercial experience in the hospitality industry. * Ability to communicate effectively both ...

Smith College

Dining Room Coordinator

Northampton, MA · On-site

Responsible for a smooth running, safe, and efficient dining room/dish pantry operation. Clean ... commercial experience in the hospitality industry. * Ability to communicate effectively both ...

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All JobsCommercial Operations JobsCommercial Operations Coordinator JobsCommercial Operations Coordinator Jobs in Springfield, MA

Commercial Operations Coordinator information

See Springfield, MA salary details

$13

$24

$37

How much do commercial operations coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for commercial operations coordinator in Springfield, MA is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $27.79 per hour, depending on experience, location, and employer.

How does a Commercial Operations Coordinator typically collaborate with sales and marketing teams?

A Commercial Operations Coordinator acts as a crucial link between sales, marketing, and other operational teams, ensuring that processes run smoothly and efficiently. They often support sales by managing order processing, tracking performance metrics, and coordinating communication between departments to resolve client issues quickly. Regular meetings and clear documentation are common, enabling seamless information flow and helping both sales and marketing achieve their goals. This collaborative environment not only boosts productivity but also provides opportunities for learning about different aspects of the business.

What does a commercial operations coordinator do?

A commercial operations coordinator manages and supports sales and marketing activities to ensure efficient business processes. They often handle data analysis, coordinate between teams, and use tools like CRM software to optimize commercial performance. Strong organizational and communication skills are essential for this role.

How much do commercial operations coordinators make in the US?

Commercial operations coordinators in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on company size and required skills such as data analysis and project management.

What is the difference between Commercial Operations Coordinator vs Sales Coordinator?

AspectCommercial Operations CoordinatorSales Coordinator
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldUsually requires a bachelor's degree, often in business or communications
Work EnvironmentSupports commercial teams, involved in operations, logistics, and process optimizationSupports sales teams, involved in customer communication, order processing, and sales support
Employer & Industry UsageCommon in manufacturing, wholesale, and B2B sectorsCommon in retail, services, and B2B sales environments

The Commercial Operations Coordinator focuses on streamlining operations and supporting commercial teams, while the Sales Coordinator primarily assists sales activities and customer interactions. Both roles require similar educational backgrounds but differ in daily responsibilities and industry focus.

What are the key skills and qualifications needed to thrive as a Commercial Operations Coordinator?

To thrive as a Commercial Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Excel are typically required, along with experience in data analysis and reporting. Excellent communication, multitasking, and problem-solving abilities help you effectively support cross-functional teams and manage client relationships. These skills are vital to ensure smooth operational processes, accurate reporting, and successful project execution in a fast-paced commercial environment.

What are the most commonly searched types of Commercial Operations jobs in Springfield, MA?

The most popular types of Commercial Operations jobs in Springfield, MA are:

What job categories do people searching Commercial Operations Coordinator jobs in Springfield, MA look for?

The top searched job categories for Commercial Operations Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Commercial Operations Coordinator jobs?

Cities near Springfield, MA with the most Commercial Operations Coordinator job openings:

Commercial Operations Coordinator jobs near you
Infographic showing various Commercial Operations Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,331 per year, or $24.7 per hour.

SERVICE COORDINATOR

New England Mechanical Services, Inc.

South Windsor, CT • On-site

$19.25 - $24.25/hr

Full-time

PTO

Re-posted 3 hours ago

Job description

About Us
We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, and industrial facilities.
Job Summary
New England Mechanical Services, Inc. is seeking a Service Coordinator to work on-site to support our mobile field technicians in the scheduling, coordination, and delivery of quality and timely services to our customer base. This position requires a critical thinker who can assign the right skill set to the problem with minimal oversight. Dependable team player, with strong communication skills. This position also requires an intermediate level of computer experience, including experience with the Microsoft Office package. Working hours are M-F 7:00AM,7:30AM or 8:00AM to 4:00PM, 4:30PM 5:00PM. This position is in an office environment, where covering for other dispatcher's breaks and working with the dispatch team is required.
#nemsi
Essential Duties & Responsibilities
  • Communicate with customers (email & phone) and create detailed work orders of the service requested.
  • Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction, while considering customer urgency, parts/materials availability, and available manpower.
  • Check in with technicians via phone and email; provide them with hourly/daily updates regarding service call type, location, and scope of work.
  • Serve as the primary contact between the customer and the Operations and Sales Teams (Account Managers, Service Directors, Technicians, and Accounting).
  • Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (ready to bill).
  • Review time and material requests, service call requests, and small quoted projects, to determine time frame for completion, identify necessary tools and material, and schedule the necessary manpower.
  • Review technician work orders and ensure accuracy, including summary of work completed, correct dates, and proper accounting of labor and materials, etc.
  • Accurately reviews all previous day field visits and sends updates to customers, Account Managers, and Service Manager as needed.
  • Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
  • Manage the Work in Progress (WIP) report by providing status and scheduled completion date for each open and incomplete service order.
  • Accurately compile, review, and process payroll data every Monday and verify that each technician has accurately billed labor/materials for the previous week.
  • Organize and manage technicians daily work assignments keeping productivity in mind (travel time and location, material pick-ups, full day schedule, advance work)
  • Match technician skills with job requirement
  • Prioritize and control emergency calls to meet both customer's and NEMSI' needs.
  • Maintain and schedule monthly maintenance agreement inspections
  • Maintain accurate customer, site and call history information within computer system. Add and change customer site information as needed.
  • Issue purchase orders Receive, scrutinize and properly code daily service reports from technicians
  • Enter Payroll - Ensure accuracy of coding from Service Operations
  • Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.
  • Effectively communicate service problems, customer complaints and labor relations problems with the Service Manager.
  • Maintain PTO requests and scheduling.
  • Provide weekly reports to management, as required.
  • Flexible to work overtime and weekends as demand requires.
  • Other related duties as required.

Qualifications
  • High school diploma or general education degree (GED).
  • Communicate clearly and effectively with supervisors and crew members.
  • Detail oriented, logical, and methodical approach to problem solving.
  • Able to effectively determine priorities, manage time, and work under pressure.
  • Proficiency with computers and strong skills in Microsoft Office Products.
  • Relevant industry experience, preferably in HVAC.
  • Customer Service experience, excellent telephone etiquette, good listening skills and ability to respond to telephone and in person inquiries from vendors and employees.

Physical Demands
This position is in-person in an office working environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Able to sit for long periods of time, typing computer work for long periods of time.
Work Environment
Noise level moderately low, climate-controlled environment and stress level moderate to moderately high and business casual attire required.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

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