ZipRecruiter

Log In

1

Commercial Insurance Csr Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCommercial Insurance Csr Jobs

Commercial Insurance CSR information

See salary details

$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jun 12, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance CSR jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance CSR jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines CSR

ALTUM RISK & INSURANCE SOLUTIONS LLC

San Diego, CA

$70K - $110K/yr

Full-time

Posted 29 days ago

Job description

**Job Title: Commercial Lines Customer Service Representative (CSR)**

**Location:** REMOTE

**Company Overview:**
Join our dynamic and growing team at Altum , where we specialize in providing comprehensive insurance solutions to businesses of all sizes. We are committed to excellence in customer service and building lasting relationships with our clients. If you're passionate about providing exceptional service and are ready to make a positive impact, we encourage you to apply.

**Position Overview:**
We are seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for providing superior support to our commercial clients by addressing inquiries, processing policy changes, and assisting with claims. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

**Key Responsibilities:**
- Serve as the primary point of contact for clients regarding their commercial insurance policies.
- Respond promptly and professionally to client inquiries via phone, email, or in person.
- Assist clients with policy changes, coverage questions, and billing inquiries.
- Collaborate with the underwriting team to ensure accurate policy issuance and modifications.
- Coordinate and follow up on claims processing to ensure timely resolution.
- Maintain up-to-date and accurate client records and documentation.
- Provide support to the sales team with policy renewals and client retention strategies.
- Stay informed about industry trends, product offerings, and compliance regulations.

**Qualifications:**
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Previous experience in a customer service role, preferably within the insurance industry.
- Strong knowledge of commercial insurance products and services is a plus.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite and insurance management software.
- Ability to manage multiple tasks efficiently in a fast-paced environment.

**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Flexible work arrangements and work-life balance initiatives.

**Application Process:**
Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to info@altumrisk.com. We look forward to welcoming a new member to our team who shares our passion for excellence in customer service.

Altum is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.