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Commercial Insurance Csr Jobs (NOW HIRING)

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

Wilmington, DE · On-site

$20 - $23/hr

This position is located in West Chester, PA US We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance ...

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Columbus, NE · On-site

$40K - $55K/yr

Responsible for insurance service and account management for both personal and commercial clients ... Assistant Senior Customer Service Representative with renewals. * Regular and reliable attendance.

Muirhead Insurance Group, Inc.

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Customer Service Representative Insurance

Vicksburg, MS · On-site

$16 - $22/hr

Property & Casualty Insurance Agency needing a Customer Service Representative who is licensed and has experience in both Personal and Commercial Insurance. Company Description Muirhead Insurance ...

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Commercial Insurance CSR information

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$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jun 12, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance CSR jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance CSR jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Fiorelli Financial Group, LLC

Wilmington, DE • On-site

$20 - $23/hr

Full-time

Retirement, PTO

Posted 9 days ago

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Job description

This position is located in West Chester, PA US

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies. This role serves as a trusted resource for policyholders, providing exceptional service and guidance through phone, email, and in-person interactions.

The ideal candidate will have strong communication skills, a commitment to customer satisfaction, and the ability to manage policy servicing activities accurately and efficiently. An active Property & Casualty Insurance License is highly preferred; however, candidates with relevant insurance experience who are willing to obtain licensure are encouraged to apply.

Essential Responsibilities

  • Provide comprehensive service and support for personal lines insurance policies, including auto and homeowners coverage.
  • Assist clients with policy questions, coverage options, billing inquiries, and general account servicing needs.
  • Process policy changes, endorsements, renewals, cancellations, and reinstatements accurately and in a timely manner.
  • Guide clients through insurance options and help them understand available coverages and policy features.
  • Support customers throughout the claims process by answering questions and coordinating with carriers as needed.
  • Maintain clear, professional, and responsive communication through phone, email, and in-person interactions.
  • Resolve client concerns efficiently while delivering a high level of customer service and satisfaction.
  • Maintain accurate customer records, policy documentation, and account notes within agency management systems.
  • Collaborate with insurance carriers and internal team members to ensure prompt issue resolution.
  • Monitor policy activity and follow up on outstanding service requests.
  • Ensure compliance with all agency procedures, carrier guidelines, and state insurance regulations.
  • Build and maintain positive, long-term relationships with clients through exceptional service and professionalism.

Qualifications

Required

  • High school diploma or equivalent.
  • Strong customer service, communication, and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with computer systems, email, and Microsoft Office applications.
  • Ability to communicate professionally with clients, carriers, and team members.

Preferred

  • Active Property & Casualty (P&C) Insurance License.
  • Minimum of 3 years of insurance customer service experience.
  • Experience servicing personal lines insurance policies, including auto and homeowners coverage.
  • Familiarity with policy endorsements, renewals, claims support, and agency management systems.
  • Knowledge of insurance industry regulations and best practices.