Command Center Agent Jobs (NOW HIRING)

Legends Global, the leader event and facilities management, has an excellent and immediate opening for a Full Time First Shift Security Officer at the Huntington Convention Center of Cleveland. The Security Officer participates in the day to day functions of promoting and ensuring both security and safety in the Huntington Convention Center of Cleveland and the Global Center for Health Innovation. The Security Officer provides direction, safety and security for any event related activity as required.
3rd Shift: 11:00 PM - 7:30 AM
Pay: $16/HR
Essential Duties and Responsibilities
Secures premises, personnel and guests of the facility by patrolling property.
Maintains a safe and calm environment through crowd control, monitoring of facility cameras, challenging and removing those who are uninvited or do not have business with the facility.
Confidently maneuver through facility to complete duties, security checks, or emergency situations.
Communicate, greet, and provide information or directions to all guests in a courteous and helpful manner.
Conduct and document routine property walks around the building that will include:
Patrol Service Corridors and employee break rooms
Patrol Mechanical and electrical rooms to assure doors are locked
Patrol Event Halls and Pre-function Areas
Control flow of truck and vehicular traffic during move in and move out on loading dock
Perform routine patrols inside and outside perimeter rounds
Restrict access to non-event personnel or employees
Direct people and trucks to relevant event places
Locks and unlocks facility doors during routine patrols and upon request
Control access and exit from the facilities loading dock and perform vehicle screening prior to entry or exit.
Responds to emergency situations, including but not limited to appropriate use of CPR and/or AED.
Complete detailed reports on activity during shift and maintains daily log of activities through computer modules and software programs
Operate and monitor computerized fire alarm and surveillance camera systems as required.
Operate and control facility command center.
Maintain constant radio communication with Command Center.
Performs other duties/responsibilities as assigned.
Supervisory Responsibilities
N/A
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High School Diploma/equivalent required.
Minimum 6 months security experience preferred.
OPOTA Certification beneficial but not required.
CPR, First Aid, AED (obtain and maintain through employment as necessary)
Maintain a valid drivers' license or have willingness and ability to obtain for required equipment operation
Skills and Abilities
Excellent verbal and written communication skills; fluent in English language.
Outstanding interpersonal skills: must display utmost customer service to all clients, guests, and employees.
Ability to maintain confidentiality as necessary regarding the Company, events, clients, co-workers and all related matters regarding such parties.
Detail oriented and excellent organizational skills: accuracy is essential.
Ability to work and function both independently and in a team environment
Strong analytical and problem-solving skills; ability to use sound judgment in emergency situations.
Ability to perform duties efficiently under emergency situations, and to make firm decisions during emergency
Must have excellent critical thinking, problem solving, organizational, and multi-tasking skills.
Ability to prioritize tasks and address the most critical and pressing demands first.
Successfully perform different tasks at once and comfortably switch gears at a moment's notice.
Ability to clearly instruct others on processes and follow-up, as necessary.
Demonstrated ability to operate motorized vehicles.
Ability and willingness to work flexible hours, which could include overtime, evenings/nights, holidays, weekends, or emergency call-in services as dictated by business need or event activity.
Computer Skills
To perform this job successfully, an individual should be proficient in Microsoft Outlook, Word, and Excel.
Surveillance (CCTV) Skills, preferred but not required
Physical Demands and Working Conditions
This position requires the duties be completed in both indoor and outdoor environments ranging from both quiet and noisy atmospheres. This position is exposed to outside weather conditions and temperature changes, adverse weather conditions, dust, dirt, cleaning agent odors, heavy crowds of people, and other working conditions expected within a public forum. Position is exposed to moderate to high noise levels and bright and/or flashing lights along with limited exposure to airborne inhalants such as vehicular exhaust, dust and/or cleaning solutions while performing duties.
While performing the duties of this job, the position may also require:
Personal mobility around all areas of the facility, climbing stairs or ladders, working from various heights, walking on ice or slippery surfaces, bending, stooping, kneeling occasionally
Standing or sitting for sustained amounts of time
Lifting, carrying, pushing/pulling items of at least 75 pounds and/or strenuous working conditions
Manual dexterity, good vision, balance and steadiness of the arm and hand for equipment operation.
Vision, hearing and speech frequently used or communications and speaking, judging distances, reading signs, listening to others in a public forum or noisy atmosphere.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours of Work and Travel Requirements
Work hours are based on business needs; hours vary and may include irregular, extended hours including weekends, evenings, nights, and holidays.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this posting in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply:
Applicants who need reasonable accommodations to complete the application process may contact:
Legends Global | Huntington Convention Center of Cleveland and Global Center for Health Innovation
1 St. Clair Avenue NE Cleveland, OH 44114
216.928.1600
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.