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Comcast Cable Customer Service Jobs (NOW HIRING)

Fiber Network Services, Inc.

Coax Splicer

Ocala, FL · On-site

$20 - $30/hr

Servicing Cox Communications, Comcast Cable, Segra and Suddenlink in the States of Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey and in Washington D.

Fiber Network Services Inc

Warehouse Helper

Knoxville, TN · On-site

$15 - $22/hr

Fiber Network Services is a communications contractor offering a full range of fiber optic cable network services. With Master Construction Agreements with Cox Communications, Comcast Cable, Crown ...

Fiber Network Services Inc

Warehouse Helper

Knoxville, TN · On-site

$15 - $22/hr

Fiber Network Services is a communications contractor offering a full range of fiber optic cable network services. With Master Construction Agreements with Cox Communications, Comcast Cable, Crown ...

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Comcast Cable Customer Service information

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How much do comcast cable customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for comcast cable customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Comcast Cable Customer Service representative do?

A Comcast Cable Customer Service representative assists customers with inquiries related to their Comcast cable services. This includes helping with billing questions, troubleshooting technical issues, updating account information, and providing information about products and promotions. Representatives communicate with customers via phone, chat, or email, aiming to resolve concerns efficiently and ensure customer satisfaction. They also document interactions and may escalate complex issues to specialized support teams if needed.

What qualifications are needed for Comcast remote jobs?

Comcast remote customer service jobs typically require a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Prior experience in customer service and the ability to work independently are often preferred, along with a reliable internet connection and a suitable home workspace.

How to get hired at Xfinity?

To get hired as a Comcast Cable Customer Service representative, applicants should review the company's job postings on the official careers website, ensure they meet the minimum qualifications such as communication skills and technical knowledge, and complete the online application process. Preparing for interviews by understanding the company's services and demonstrating problem-solving abilities can improve chances of employment.

How much do Xfinity employees get paid?

Xfinity customer service representatives typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Salaries for other roles within Comcast Cable can vary widely, with technical and supervisory positions often paying higher. Compensation may also include benefits such as health insurance and paid time off.

What is the difference between Comcast Cable Customer Service vs Comcast Technical Support?

AspectComcast Cable Customer ServiceComcast Technical Support
Primary RoleAssist customers with billing, account inquiries, and service issuesDiagnose and resolve technical issues related to cable, internet, and phone services
Required SkillsCustomer service, communication, basic troubleshootingTechnical knowledge, troubleshooting, problem-solving
Work EnvironmentCall centers, remote supportOn-site or remote technical support centers
CertificationsCustomer service experience often preferredTechnical certifications like CompTIA or cable-specific training beneficial

Comcast Cable Customer Service focuses on assisting customers with billing and account questions, while Comcast Technical Support handles technical issues with services. Both roles require strong communication skills, but technical support demands more technical knowledge and troubleshooting expertise.

Can you work from home for Xfinity?

Comcast Cable Customer Service representatives may have the opportunity to work from home, depending on the company's policies and the specific role. Remote work options often require prior approval, a suitable home office setup, and adherence to security protocols. Availability varies by position and location, so candidates should check current job postings for remote opportunities.

What are the most common challenges faced by Comcast Cable Customer Service representatives, and how are they supported in overcoming them?

Comcast Cable Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex technical issues, and managing difficult customer interactions. To support employees, Comcast provides comprehensive training, ongoing coaching, and access to knowledge bases and escalation resources. Team leads and supervisors are readily available to assist with challenging cases, and regular team meetings foster a collaborative environment where representatives can share tips and best practices. These support systems help employees deliver effective solutions while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a Comcast Cable Customer Service Representative, and why are they important?

To thrive as a Comcast Cable Customer Service Representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of Comcast's products and services are important technical requirements. Patience, active listening, and a positive attitude help build rapport and de-escalate challenging situations. These skills ensure efficient resolution of customer issues, high satisfaction, and retention in a competitive service environment.
More about Comcast Cable Customer Service jobs
What cities are hiring for Comcast Cable Customer Service jobs? Cities with the most Comcast Cable Customer Service job openings:
What states have the most Comcast Cable Customer Service jobs? States with the most job openings for Comcast Cable Customer Service jobs include:
What job categories do people searching Comcast Cable Customer Service jobs look for? The top searched job categories for Comcast Cable Customer Service jobs are:
Comcast Cable Customer Service jobs near you
Infographic showing various Comcast Cable Customer Service job openings in the United States as of June 2026, with employment types broken down into 90% Part Time, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Metro Ethernet (Metro E) Technician

Metro Ethernet (Metro E) Technician

Fiber Network Services, Inc.

Stephens City, VA • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Fiber Network Services is a communications contractor offering a full range of fiber optic and cable network services. Servicing Cox Communications, Comcast Cable, Segra, and Suddenlink across Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey, and Washington, D.C., we are a trusted resource for building and maintaining high-speed connectivity through fiber optic and coaxial systems.
Fiber Network Services is seeking a skilled and motivated Metro Ethernet (Metro E) Technician at our Winchester/Stephens City, VA location to support the installation, testing, turn-up, and maintenance of Ethernet services across our fiber network.
Key Responsibilities (but not limited to):
  • Install, configure, test, and troubleshoot Metro Ethernet (Layer 2/Layer 3) services
  • Perform service turn-ups, circuit testing, and customer activations
  • Install, splice, and terminate fiber optic cabling
  • Test fiber using OTDR, power meters, and other diagnostic tools
  • Configure and troubleshoot network equipment (switches, routers, NIDs, ONTs)
  • Perform VLAN provisioning, loop testing, and bandwidth verification
  • Interpret network diagrams, schematics, and fiber route maps
  • Respond to service outages and perform troubleshooting to restore connectivity
  • Maintain accurate documentation of installations, testing results, and service changes
  • Follow all company safety standards and field procedures
Job Responsibilities:
  • High school diploma or G.E.D
  • 2+ years of experience in telecommunications, fiber optics, or Metro Ethernet environments preferred
  • Experience with fiber splicing, termination, and testing equipment (OTDR, power meters)
  • Familiarity with carrier Ethernet standards and service delivery
  • Ability to read and interpret network diagrams and construction prints
  • Strong troubleshooting and problem-solving skills
  • Experience with Metro E turn-up and carrier-grade equipment a plus
  • Experience working with major cable providers (Cox, Comcast, etc.) a plus
  • Comfortable working at heights and in confined spaces
  • Ability to lift up to 50 lbs
  • Valid driver’s license with a clean driving record
  • Ability to pass background check and drug screening
ABLE TO PASS A DOT PHYSICAL
Benefits:
  • 401k
  • Dental insurance
  • Health insurance
  • Holidays
  • Sick leave
  • Vacation
  • Casual work environment
If you meet the qualifications above and are excited about this opportunity, we encourage you to apply for this position. We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company.

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