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Comcast Cable Customer Service Jobs (NOW HIRING)

Fiber Network Services, Inc.

Coax Splicer

Ocala, FL · On-site

$20 - $30/hr

Servicing Cox Communications, Comcast Cable, Segra and Suddenlink in the States of Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey and in Washington D.

AEG

Marketing Promotions Assistant

Philadelphia, PA · On-site

$10/hr

... Comcast Cable, NBCUniversal, and Sky. Job Summary Responsible for providing excellent customer service and hospitality to attendees of Philadelphia Flyers home games. Marketing Promotions Assistants ...

AEG

Concessions

Voorhees, NJ · On-site

$16/hr

... Comcast Cable, NBCUniversal, and Sky. Job Summary Responsible for assisting with customers within ... and services. * Know your stuff - be enthusiastic learners, users and advocates of our game ...

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Comcast Cable Customer Service information

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How much do comcast cable customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for comcast cable customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Comcast Cable Customer Service representative do?

A Comcast Cable Customer Service representative assists customers with inquiries related to their Comcast cable services. This includes helping with billing questions, troubleshooting technical issues, updating account information, and providing information about products and promotions. Representatives communicate with customers via phone, chat, or email, aiming to resolve concerns efficiently and ensure customer satisfaction. They also document interactions and may escalate complex issues to specialized support teams if needed.

What are the key skills and qualifications needed to thrive as a Comcast Cable Customer Service representative?

To thrive as a Comcast Cable Customer Service Representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of Comcast's products and services are important technical requirements. Patience, active listening, and a positive attitude help build rapport and de-escalate challenging situations. These skills ensure efficient resolution of customer issues, high satisfaction, and retention in a competitive service environment.

What are the most common challenges faced by Comcast Cable Customer Service representatives, and how are they supported in overcoming them?

Comcast Cable Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex technical issues, and managing difficult customer interactions. To support employees, Comcast provides comprehensive training, ongoing coaching, and access to knowledge bases and escalation resources. Team leads and supervisors are readily available to assist with challenging cases, and regular team meetings foster a collaborative environment where representatives can share tips and best practices. These support systems help employees deliver effective solutions while maintaining customer satisfaction.

What is the difference between Comcast Cable Customer Service vs Comcast Technical Support?

AspectComcast Cable Customer ServiceComcast Technical Support
Primary RoleAssist customers with billing, account inquiries, and service issuesDiagnose and resolve technical issues related to cable, internet, and phone services
Required SkillsCustomer service, communication, basic troubleshootingTechnical knowledge, troubleshooting, problem-solving
Work EnvironmentCall centers, remote supportOn-site or remote technical support centers
CertificationsCustomer service experience often preferredTechnical certifications like CompTIA or cable-specific training beneficial

Comcast Cable Customer Service focuses on assisting customers with billing and account questions, while Comcast Technical Support handles technical issues with services. Both roles require strong communication skills, but technical support demands more technical knowledge and troubleshooting expertise.

Do Comcast Cable Customer Service employees work from home?

Comcast Cable Customer Service employees have the option to work remotely, especially for customer support roles, depending on company policies and job requirements. Many positions involve using tools like CRM software and require good communication skills, with some roles offering full or partial work-from-home arrangements.
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Comcast Cable Customer Service jobs near you
Infographic showing various Comcast Cable Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

OSP Construction Coordinator

Stephens City, VA • On-site

Fiber Network Services, Inc.
Telecommunications • 51 - 200 employees
Learn more about Fiber Network Services, Inc.external

$50K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Job description

Fiber Network Services is a communications contractor offering a full range of fiber optic and cable network services. Servicing Cox Communications, Comcast Cable, Segra and Suddenlink in the States of Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey and in Washington D.C., we are a trusted resource for cabling and maintaining high-speed internet connectivity via fiber optic and coaxial systems.
FNS is looking to hire an experienced In-house Construction Coordinator to work with our Stephens City, VA team. You will be involved and have oversight on many types of HFC/Broadband projects including: BAU, spans, relos, Node splits, Newbuild, Fiber to the Home and Passive Optical Network Overlay, etc.

Job Responsibilities (but not limited to):

  • Perform walkouts pre/post-construction
  • Verify as-builts
  • Troubleshoot any build-out issues in the field
  • Able to identify safe working conditions in an outside right-of-way environment
  • Identify permitting requirements as needed
  • Creating a bill of materials (BOM)
  • Compile notice-to-proceed (NTP) packages for contractors
  • Able to scope, plan and execute HFC projects to contractors and be able to track and manage project lifecycles, pay contractors, and submit to final client invoicing.
  • Able to perform effective quality control of all project work performed
  • Provide weekly reports to management on construction activity
  • Follow-up with city municipalities regarding permitting issues

Job Requirements:

  • High School diploma or G.E.D
  • Must have 2+ years of hands-on experience in HFC or similar outside network plant construction
  • Educated in local area dig laws is preferred
  • Familiarity with underground drilling is preferred
  • Strong leadership skills to mentor and influence subcontractors and vendors
  • Customer service acumen to interpret, communicate, and help deliver client needs
  • Impressive ability to organize and prioritize projects
  • Computer proficiency with Microsoft tools to create, manage, and present data and reporting to various stakeholders and management
  • Interested and able to work overtime occasionally to meet project demands
  • Must be able to walk extensively, sit, stand, and climb stairs throughout the day
  • Possession of a valid driver's license
  • Ability to pass a drug screening Ability to pass a background check

ABLE TO PASS A DOT PHYSICAL

Benefits:

  • 401k
  • Dental insurance
  • Health insurance
  • Holidays
  • Sick leave
  • Vacation
  • FLSA Status: Exempt
  • Casual work environment

If you meet the qualifications above and are excited about this opportunity, we encourage you to apply for this position. We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company.

Apply