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Collision Service Writer Jobs (NOW HIRING)

The Boyd Group

Collision Estimator

Baton Rouge, LA

$54K - $73K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

The Boyd Group

Collision Estimator

Evans, GA

$47K - $64K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

The Boyd Group

Collision Estimator

Baton Rouge, LA

$49K - $66K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

The Boyd Group

Collision Estimator

Evans, GA · On-site

$47K - $64K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

The Boyd Group

Collision Estimator

Evans, GA · On-site

$47K - $64K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

The Boyd Group

Collision Estimator

Baton Rouge, LA · On-site

$54K - $73K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

The Boyd Group

Collision Estimator

Starkville, MS · On-site

$49K - $70K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use ...

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Collision Service Writer information

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$11

$24

$42

How much do collision service writer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collision service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a collision service writer?

A Collision Service Writer is a professional in an auto body repair shop who acts as the main point of contact between customers and the repair team. They are responsible for assessing vehicle damage, preparing repair estimates, explaining the repair process to customers, and facilitating communication between customers, technicians, and insurance companies. Their role ensures that repairs are accurately documented and completed efficiently, while providing excellent customer service. Collision Service Writers play a critical part in ensuring customer satisfaction and the smooth operation of the collision repair process.

How does a collision service writer typically interact with customers and technicians throughout the repair process?

A Collision Service Writer acts as a critical liaison between customers and the repair shop’s technical team. They are responsible for greeting customers, assessing vehicle damage, preparing repair estimates, and clearly explaining the repair process and timelines. Throughout the repair, they coordinate with technicians to monitor progress, address any unforeseen issues, and provide regular updates to customers. This role requires strong communication and organizational skills, as well as the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a collision service writer, and why are they important?

To excel as a Collision Service Writer, you need strong automotive knowledge, customer service experience, and often a high school diploma or equivalent. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex, as well as basic office systems, is typically required. Outstanding communication, organizational skills, and the ability to multitask under pressure help set top performers apart. These competencies ensure accurate repair estimates, efficient workflow management, and high customer satisfaction in a busy collision repair environment.

What is the difference between Collision Service Writer vs Auto Body Estimator?

AspectCollision Service WriterAuto Body Estimator
CredentialsHigh school diploma, customer service skills, familiarity with repair processesHigh school diploma, certifications in estimating software, industry knowledge
Work EnvironmentCollision repair shops, dealerships, customer service settingsAuto body shops, insurance companies, repair facilities
Employer & Industry UsageUsed by collision centers to communicate repair needs and costsUsed to assess damages and prepare repair estimates for insurance claims

While both roles involve working with vehicle repairs, a Collision Service Writer primarily handles customer communication and paperwork, whereas an Auto Body Estimator focuses on assessing damages and preparing detailed repair estimates. The Collision Service Writer acts as a liaison between customers and repair technicians, while the Auto Body Estimator provides technical damage assessments. Both roles require industry knowledge and customer service skills, but their core responsibilities differ in focus and daily tasks.

What cities are hiring for Collision Service Writer jobs?

Cities with the most Collision Service Writer job openings:

What states have the most Collision Service Writer jobs?

States with the most job openings for Collision Service Writer jobs include:

What are popular job titles related to Collision Service Writer jobs?

For Collision Service Writer jobs, the most frequently searched job titles are:

Infographic showing various Collision Service Writer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Collision Estimator

Horn Lake, MS

Gerber Collision & Glass
Motor Vehicle Manufacturing • 5 - 10K employees
Learn more about Gerber Collision & Glassexternal

$50K - $77K/yr

Full-time

Posted 14 days ago

Key responsibilities

  • Create estimates and document damage assessments for vehicles.

  • Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

  • Ensure all customer interactions are documented accurately and provide timely information to guide them through the repair process.

Gerber Collision & Glass rating

6.8

Company rating: 6.8 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

186th of 375 rated vehicle maintenance

Job description

MS Horn Lake - 138008

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

 

Key Job Responsibilities 

  • Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
  • Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service 
  • Ensure compliance with all insurance client requirements, processes and metrics 
  • Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery 
  • Communicate all customer requests and needs to appropriate team members
  • Provides positive energy when greeting customers in person and on the phone
  • Understanding of all required Insurance programs and procedures
  • Participate in daily “production walks” with the Management Team, as required
  • Support all team members when required
  • Participate in monthly Health & Safety and staff meeting (if required)
  • Attend training, information sessions and workshops recommended by Store Manager 


 

Minimum Education and/or Experience Required for the Job

  • Knowledge of Repairs and OE Guidelines 
  • High School Diploma or equivalent 
  • Awareness of where to look for answers 
  • Basic Computer Skills 
  • Compliance for DRP’s Minimum of 1-year experience 

Required Knowledge, Skills, & Abilities

  • Awareness of where to look for answers
  • Basic Computer Skills 
  • Compliance for DRP’s Minimum of 1-year experience 
  • Must be willing to complete I-CAR Training 
  • Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. 

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

Estimated $50,000 - $77,000 / Year

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. 

Supplemental Pay: 

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

#INDSOUTH

utomotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repair

Titles: Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner

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