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Collision Service Writer Jobs (NOW HIRING)

Kenwood Autobody

Collision Service Advisor

Rockville, MD · On-site

$60K - $90K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the ... Experience with writing Tesla repair estimates. * Combination of education, training, and relevant ...

Kenwood Autobody

Collision Service Advisor

Rockville, MD · On-site

$60K - $90K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the ... Experience with writing Tesla repair estimates. * Combination of education, training, and relevant ...

Kenwood Autobody

Collision Service Advisor

Gaithersburg, MD · On-site

$70K - $130K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the ... Experience with writing Tesla repair estimates is highly preferred but not required. * Combination ...

6th Avenue Honda

Service Writer

Stillwater, OK · On-site

The company owns and operates several dealership franchises and collision centers within Oklahoma ... Writing service orders and descriptions of problems and repairs * Translating customers' repair ...

6TH Avenue Honda

Service Writer

Stillwater, OK

The company owns and operates several dealership franchises and collision centers within Oklahoma ... Writing service orders and descriptions of problems and repairs * Translating customers' repair ...

Alpha Automotive

Automotive Service Writer

Columbus, OH · On-site

N.T., Excite Collision Repair, and Ernie's Auto Repair! As a Service Writer, a typical day may include the following: * Advising customers on the care of their vehicles and the value of maintenance ...

6TH Avenue Honda

Service Writer

Stillwater, OK · On-site

The company owns and operates several dealership franchises and collision centers within Oklahoma ... Writing service orders and descriptions of problems and repairs * Translating customers' repair ...

6TH Avenue Honda

Service Writer

Stillwater, OK · On-site

The company owns and operates several dealership franchises and collision centers within Oklahoma ... Writing service orders and descriptions of problems and repairs * Translating customers' repair ...

6TH Avenue Honda

Service Writer

Stillwater, OK · On-site

The company owns and operates several dealership franchises and collision centers within Oklahoma ... Writing service orders and descriptions of problems and repairs * Translating customers' repair ...

6TH Avenue Honda

Service Writer

Stillwater, OK · On-site

The company owns and operates several dealership franchises and collision centers within Oklahoma ... Writing service orders and descriptions of problems and repairs * Translating customers' repair ...

Harper Infiniti

Service Writer

Knoxville, TN · On-site

... collision center each catering to a different type of driver but providing the same level of ... service. The Harper family of dealerships has always made customer satisfaction its primary ...

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Collision Service Writer information

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How much do collision service writer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collision service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a collision service writer?

A Collision Service Writer is a professional in an auto body repair shop who acts as the main point of contact between customers and the repair team. They are responsible for assessing vehicle damage, preparing repair estimates, explaining the repair process to customers, and facilitating communication between customers, technicians, and insurance companies. Their role ensures that repairs are accurately documented and completed efficiently, while providing excellent customer service. Collision Service Writers play a critical part in ensuring customer satisfaction and the smooth operation of the collision repair process.

How does a collision service writer typically interact with customers and technicians throughout the repair process?

A Collision Service Writer acts as a critical liaison between customers and the repair shop’s technical team. They are responsible for greeting customers, assessing vehicle damage, preparing repair estimates, and clearly explaining the repair process and timelines. Throughout the repair, they coordinate with technicians to monitor progress, address any unforeseen issues, and provide regular updates to customers. This role requires strong communication and organizational skills, as well as the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a collision service writer, and why are they important?

To excel as a Collision Service Writer, you need strong automotive knowledge, customer service experience, and often a high school diploma or equivalent. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex, as well as basic office systems, is typically required. Outstanding communication, organizational skills, and the ability to multitask under pressure help set top performers apart. These competencies ensure accurate repair estimates, efficient workflow management, and high customer satisfaction in a busy collision repair environment.

What is the difference between Collision Service Writer vs Auto Body Estimator?

AspectCollision Service WriterAuto Body Estimator
CredentialsHigh school diploma, customer service skills, familiarity with repair processesHigh school diploma, certifications in estimating software, industry knowledge
Work EnvironmentCollision repair shops, dealerships, customer service settingsAuto body shops, insurance companies, repair facilities
Employer & Industry UsageUsed by collision centers to communicate repair needs and costsUsed to assess damages and prepare repair estimates for insurance claims

While both roles involve working with vehicle repairs, a Collision Service Writer primarily handles customer communication and paperwork, whereas an Auto Body Estimator focuses on assessing damages and preparing detailed repair estimates. The Collision Service Writer acts as a liaison between customers and repair technicians, while the Auto Body Estimator provides technical damage assessments. Both roles require industry knowledge and customer service skills, but their core responsibilities differ in focus and daily tasks.

What cities are hiring for Collision Service Writer jobs?

Cities with the most Collision Service Writer job openings:

What states have the most Collision Service Writer jobs?

States with the most job openings for Collision Service Writer jobs include:

What are popular job titles related to Collision Service Writer jobs?

For Collision Service Writer jobs, the most frequently searched job titles are:

Infographic showing various Collision Service Writer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Collision Service Advisor

Rockville, MD • On-site

Kenwood Autobody
See more jobs at Kenwood Autobodyexternal

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction.

ESSENTIAL DUTIES 

  • Greet customers promptly in a friendly, professional manner and collect necessary vehicle and customer information.
  • Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders.
  • Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins.
  • Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions.
  • Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met.
  • Provide updates on repair status and handle customer questions or complaints with professionalism and urgency.
  • Review completed repair orders for accuracy, and ensure all work is properly documented and authorized.
  • Support quality control processes by verifying repairs meet company and industry standards before delivery.
  • Assist with scheduling estimate/repair appointments and managing telephone inquiries.
  • Ensure vehicles are parked, secured, and keys properly stored throughout the repair process.
  • Maintain a clean, organized work area and present a professional appearance at all times.
  • Perform additional duties as assigned.

Benefits

  • 401(k)
  • Medical, Dental, Vision insurance
  • Paid Time Off and company-paid holidays

Education and/or Experience

  • 3+ years of experience in auto body estimating, collision repair, or a related automotive service role.
  • Knowledge of and experience with insurance procedures, requirements and Direct Repair Programs (DRP) required.
  • Proficiency with computers, as well as estimating software (CCC ONE) required.
  • Experience with writing Tesla repair estimates. 
  • Combination of education, training, and relevant experience will be considered.

Language Skills

  • Ability to read, analyze, and interpret safety guidelines, repair instructions, and technical documentation.
  • Strong written communication skills for preparing professional correspondence.
  • Effective verbal communication and presentation skills for engaging with employees, leadership, insurance companies and customers.
  • Ability to communicate effectively in Spanish is a plus.

Certificates, Licenses, Registrations

  • I-CAR and/or Automotive Service Excellence (ASE) Certification preferred but not required.
  • Valid driver’s license and clean driving record required.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to do consistent physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and the ability to lift over 50 lbs.
  • Work involves exposure to typical shop environments including noise, dust, and vehicle fumes. 
  • Must be able to safely move between office and shop areas as needed.

WORK ENVIRONMENT

This role operates in a fast-paced, team-oriented collision center that emphasizes quality, safety, and customer satisfaction. The office and shop environment are dynamic and collaborative, encouraging innovation, accountability, and continuous improvement. Team members work within a professional atmosphere where high standards of workmanship are both expected and supported, and they benefit from a positive culture built on open communication, mutual respect, and shared success.