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Collision Service Writer Jobs (NOW HIRING)

Harper Infiniti

Service Writer

Knoxville, TN · On-site

... collision center each catering to a different type of driver but providing the same level of ... service. The Harper family of dealerships has always made customer satisfaction its primary ...

Caskinette Ford

Service Writer

Carthage, NY · On-site

$33K - $60K/yr

Automotive Service Advisor / Service Writer Caskinette Ford | Carthage, NY Looking for a Change ... Our dealership includes new and pre-owned vehicle sales, service, parts and collision repair ...

Caskinette Ford

Service Writer

Carthage, NY · On-site

$33K - $60K/yr

Automotive Service Advisor / Service Writer Caskinette Ford | Carthage, NY Looking for a Change ... Our dealership includes new and pre-owned vehicle sales, service, parts and collision repair ...

Caskinette Ford

Service Writer

Carthage, NY · On-site

$33K - $60K/yr

Automotive Service Advisor / Service Writer Caskinette Ford | Carthage, NY Looking for a Change ... Our dealership includes new and pre-owned vehicle sales, service, parts and collision repair ...

Caskinette Ford

Service Writer

Carthage, NY · On-site

$33K - $60K/yr

Automotive Service Advisor / Service Writer Caskinette Ford | Carthage, NY Looking for a Change ... Our dealership includes new and pre-owned vehicle sales, service, parts and collision repair ...

Central Body Company

Collision Estimator

Andover, KS

$51K - $70K/yr

As a Collision Estimator, you will act as a service writer to initiate and process requests for collision repair service. At Central Body Company, we believe in rewarding hard work and supporting ...

Gerber Collision & Glass

Collision Estimator

Evans, GA

$47K - $64K/yr

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an ...

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Collision Service Writer information

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How much do collision service writer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collision service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a collision service writer?

A Collision Service Writer is a professional in an auto body repair shop who acts as the main point of contact between customers and the repair team. They are responsible for assessing vehicle damage, preparing repair estimates, explaining the repair process to customers, and facilitating communication between customers, technicians, and insurance companies. Their role ensures that repairs are accurately documented and completed efficiently, while providing excellent customer service. Collision Service Writers play a critical part in ensuring customer satisfaction and the smooth operation of the collision repair process.

How does a collision service writer typically interact with customers and technicians throughout the repair process?

A Collision Service Writer acts as a critical liaison between customers and the repair shop’s technical team. They are responsible for greeting customers, assessing vehicle damage, preparing repair estimates, and clearly explaining the repair process and timelines. Throughout the repair, they coordinate with technicians to monitor progress, address any unforeseen issues, and provide regular updates to customers. This role requires strong communication and organizational skills, as well as the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a collision service writer, and why are they important?

To excel as a Collision Service Writer, you need strong automotive knowledge, customer service experience, and often a high school diploma or equivalent. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex, as well as basic office systems, is typically required. Outstanding communication, organizational skills, and the ability to multitask under pressure help set top performers apart. These competencies ensure accurate repair estimates, efficient workflow management, and high customer satisfaction in a busy collision repair environment.

What is the difference between Collision Service Writer vs Auto Body Estimator?

AspectCollision Service WriterAuto Body Estimator
CredentialsHigh school diploma, customer service skills, familiarity with repair processesHigh school diploma, certifications in estimating software, industry knowledge
Work EnvironmentCollision repair shops, dealerships, customer service settingsAuto body shops, insurance companies, repair facilities
Employer & Industry UsageUsed by collision centers to communicate repair needs and costsUsed to assess damages and prepare repair estimates for insurance claims

While both roles involve working with vehicle repairs, a Collision Service Writer primarily handles customer communication and paperwork, whereas an Auto Body Estimator focuses on assessing damages and preparing detailed repair estimates. The Collision Service Writer acts as a liaison between customers and repair technicians, while the Auto Body Estimator provides technical damage assessments. Both roles require industry knowledge and customer service skills, but their core responsibilities differ in focus and daily tasks.

What cities are hiring for Collision Service Writer jobs?

Cities with the most Collision Service Writer job openings:

What states have the most Collision Service Writer jobs?

States with the most job openings for Collision Service Writer jobs include:

What are popular job titles related to Collision Service Writer jobs?

For Collision Service Writer jobs, the most frequently searched job titles are:

Infographic showing various Collision Service Writer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Service Writer

Jasper, IN • On-site

Sternberg Automotive Group
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about Sternberg Automotive Groupexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have 2 years automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

  • Medical and dental insurance
  • 401k Plan
  • PTO
  • Life insurance
  • Short-term disability
  • Growth opportunities
  • Employee discounts
  • Family-owned and operated

Responsibilities

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

  • High school diploma or equivalent
  • Valid driver’s license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience (preferred)
  • Ability to read, write and speak English fluently 
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

About Us: Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky.  Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it!  Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family! 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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