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Collision Customer Service Representative Jobs (NOW HIRING)

The Boyd Group

Collision CSR

Ridgeland, MS

$14 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Classic Collision

Customer Service Representative

Lufkin, TX · On-site

$13.25 - $18/hr

Customer Service Representative Classic Collision is now hiring a Customer Service Representative ... Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer ...

Caliber

Customer Service Representative

Arlington, VA

$15 - $18/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

The Boyd Group

Collision CSR

Ridgeland, MS · On-site

$14 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Caliber

Customer Service Representative

Las Vegas, NV · On-site

$18/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

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Collision Customer Service Representative information

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How much do collision customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for collision customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Collision Customer Service Representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Collision Customer Service Representative, and why are they important?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are Collision Customer Service Representatives?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.
More about Collision Customer Service Representative jobs
What states have the most Collision Customer Service Representative jobs? States with the most job openings for Collision Customer Service Representative jobs include:
What job categories do people searching Collision Customer Service Representative jobs look for? The top searched job categories for Collision Customer Service Representative jobs are:
Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 25% Full Time, and 75% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Classic Collision Inc

Vero Beach, FL

$14 - $19.25/hr

Other

Posted 17 days ago

Classic Collision rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

173rd of 329 rated vehicle maintenance

Job description

Customer Service Representative
Classic Collision is now hiring a Customer Service Representative for our location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team!
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
  • Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
  • Explain and educate customers on repair process on a high level, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
  • May assist in customer communication throughout the repair process
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
  • Follow up on all DRP assignments present and past to maintain sales for the center
  • Maintain DRP logbooks and Enterprise ARMS daily
  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business
  • Other duties as assigned
Qualifications
  • Must be at least 18 years of age
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Behaviors/Competencies:
  • Integrity-Respect and accountability at every level and every interaction
  • Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
  • Innovation-Develops and displays innovative approaches and ideas to our business
  • Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed

Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please
e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.

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