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Collision Customer Service Representative Jobs (NOW HIRING)

The Boyd Group

Auto Collision CSR

Jacksonville, FL · On-site

$16 - $21/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Classic Collision

Customer Service Representative

Conroe, TX · On-site

$14.25 - $19.50/hr

Customer Service Representative Classic Collision is now hiring a Customer Service Representative ... Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer ...

Greg Hubler Automotive

Collision CSR assistant

Marion, IN · On-site

$14.25 - $19.50/hr

We are looking for confident Customer service rep. to help us drive all of our Body shop business; particularly with Buick/GMC Collision Center in Marion. if you are eager to learn, results-oriented ...

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Collision Customer Service Representative information

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How much do collision customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collision customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a collision customer service representative?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collision customer service representative?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are the typical challenges faced by a collision customer service representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.

What states have the most Collision Customer Service Representative jobs?

States with the most job openings for Collision Customer Service Representative jobs include:

What are popular job titles related to Collision Customer Service Representative jobs?

For Collision Customer Service Representative jobs, the most frequently searched job titles are:

Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Arlington, VA • On-site

Caliber Collision
Repair and Maintenance • 1 - 5K employees
Learn more about Caliber Collisionexternal

$15 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

225th of 375 rated vehicle maintenance

Job description

Service Center
Arlington VA
JOB SUMMARY
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:
  • $15-18 per hour!

BENEFITS OF JOINING CALIBER
  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Begin accruing day 1
  • Career growth opportunities - We promote from within!
  • A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS
  • 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.
By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.
Caliber is an Equal Opportunity Employer
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.

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