ZipRecruiter

Log In

1

Collision Customer Service Representative Jobs (NOW HIRING)

Haldeman Auto Group

Collision CSR

Hamilton, NJ · On-site

$16 - $21.75/hr

Collision Customer Service Representative (Full-Time) Haldeman Ford - Hamilton, NJ Haldeman Ford is seeking a professional, customer-focused Collision Customer Service Representative (CSR) to join ...

The Boyd Group

Collision CSR

Birmingham, AL · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Avon, CO

$16 - $23/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Avon, CO · On-site

$16 - $23/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Birmingham, AL

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Kennesaw, GA · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Kennesaw, GA · On-site

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Gerber Collision & Glass

Collision CSR

Northport, AL · On-site

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Brandywine Coachworks

Be Seen First

Collision Customer Service Representative

Chadds Ford, PA · On-site

$20 - $25/hr

Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference . Job Summary The first point of contact with the ...

Gerber Collision & Glass

Collision CSR

Inverness, FL · On-site

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Jenkins Collision Center of Ocala

Collision CSR

Ocala, FL

$14.75 - $20.25/hr

... representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an ...

Jenkins Collision Center of Ocala

Collision CSR

Ocala, FL

$14.75 - $20.25/hr

... representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an ...

Jenkins Collision Center of Ocala

Collision CSR

Ocala, FL

$14.75 - $20.25/hr

... representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an ...

The Boyd Group

Collision CSR

Inverness, FL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

next page

Showing results 1-20

All JobsCollision Customer Service Representative Jobs

Collision Customer Service Representative information

See salary details

$9

$18

$26

How much do collision customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for collision customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Collision Customer Service Representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Collision Customer Service Representative, and why are they important?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are Collision Customer Service Representatives?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.
More about Collision Customer Service Representative jobs
What states have the most Collision Customer Service Representative jobs? States with the most job openings for Collision Customer Service Representative jobs include:
What job categories do people searching Collision Customer Service Representative jobs look for? The top searched job categories for Collision Customer Service Representative jobs are:
Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 2% Full Time, 85% Part Time, and 12% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Collision CSR

Haldeman Auto Group

Hamilton, NJ • On-site

$16 - $21.75/hr

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

Collision Customer Service Representative (Full-Time)
Haldeman Ford – Hamilton, NJ

Haldeman Ford is seeking a professional, customer-focused Collision Customer Service Representative (CSR) to join our growing collision center team. We are a high-volume, process-driven dealership committed to delivering exceptional customer experiences and quality repairs.

This is a full-time position with competitive pay and benefits, working in a fast-paced dealership environment.

Position Overview

The Collision CSR serves as the primary point of contact for customers throughout the repair process. This role requires strong communication skills, attention to detail, and the ability to manage multiple repair files while maintaining a high level of customer satisfaction.

Key Responsibilities

  • Greet customers promptly and professionally upon arrival

  • Schedule collision repair appointments and manage repair calendar

  • Open and maintain accurate repair orders in CCC One

  • Coordinate with estimators, technicians, and insurance companies

  • Provide proactive status updates to customers throughout the repair process

  • Assist with insurance documentation and claim communication

  • Review final invoices with customers and ensure smooth vehicle delivery

  • Maintain organized customer files and follow dealership compliance standards

  • Support CSI (Customer Satisfaction Index) goals and retention efforts

Qualifications

  • Prior collision center or automotive dealership experience preferred

  • Strong organizational and multitasking abilities

  • Excellent verbal and written communication skills

  • Professional appearance and customer-first mindset

  • Proficiency with computers and dealership management systems

  • Ability to work efficiently in a fast-paced environment

What We Offer

  • Competitive compensation

  • Health benefits

  • 401(k) plan

  • Paid time off

  • Stable, family-owned dealership environment

  • Opportunities for growth and advancement

If you are driven, detail-oriented, and passionate about delivering an outstanding customer experience, we want to hear from you.

Apply today and become part of the Haldeman Ford team.

Apply