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Collision Customer Service Representative Jobs (NOW HIRING)

Haldeman Auto Group

Collision CSR

Hamilton, NJ · On-site

$16 - $21.50/hr

Collision Customer Service Representative (Full-Time) Haldeman Ford - Hamilton, NJ Haldeman Ford is seeking a professional, customer-focused Collision Customer Service Representative (CSR) to join ...

Haldeman Auto Group

Collision CSR

Hamilton, NJ · On-site

$16 - $21.75/hr

Collision Customer Service Representative (Full-Time) Haldeman Ford - Hamilton, NJ Haldeman Ford is seeking a professional, customer-focused Collision Customer Service Representative (CSR) to join ...

Gerber Collision & Glass

Collision CSR

Brownwood, TX

$14.50 - $20/hr

Gerber Collision & Glass - Brownwood, TX * 1-2 Years prior CCC1 experience preferred * 2-3 years prior experience in customer service excellence required The CSR is responsible for providing an ...

Gerber Collision & Glass

Collision CSR

Avon, CO

$16 - $23/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

Gerber Collision & Glass

Collision CSR

Punta Gorda, FL

$15 - $20/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Jacksonville, FL · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Brownwood, TX · On-site

$14.50 - $20/hr

Gerber Collision & Glass - Brownwood, TX * 1-2 Years prior CCC1 experience preferred * 2-3 years prior experience in customer service excellence required The CSR is responsible for providing an ...

The Boyd Group

Collision CSR

Brownwood, TX · On-site

$14.50 - $20/hr

Gerber Collision & Glass - Brownwood, TX 1-2 Years prior CCC1 experience preferred 2-3 years prior experience in customer service excellence required The CSR is responsible for providing an ...

The Boyd Group

Collision CSR

Jacksonville, FL · On-site

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... collision tech, collision technician, dealership, apprentice, ASE, body shop, bodyshop, weld ...

The Boyd Group

Collision CSR

Brownwood, TX · On-site

$14.50 - $20/hr

Gerber Collision & Glass - Brownwood, TX * 1-2 Years prior CCC1 experience preferred * 2-3 years prior experience in customer service excellence required The CSR is responsible for providing an ...

The Boyd Group

Collision CSR

Punta Gorda, FL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Punta Gorda, FL · On-site

$15 - $20/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Avon, CO · On-site

$16 - $23/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

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Collision Customer Service Representative information

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How much do collision customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for collision customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Collision Customer Service Representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Collision Customer Service Representative, and why are they important?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are Collision Customer Service Representatives?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.
More about Collision Customer Service Representative jobs
What states have the most Collision Customer Service Representative jobs? States with the most job openings for Collision Customer Service Representative jobs include:
What job categories do people searching Collision Customer Service Representative jobs look for? The top searched job categories for Collision Customer Service Representative jobs are:
Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 25% Full Time, and 75% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Collision CSR

Haldeman Auto Group

Hamilton, NJ • On-site

$16 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Collision Customer Service Representative (Full-Time)
Haldeman Ford – Hamilton, NJ

Haldeman Ford is seeking a professional, customer-focused Collision Customer Service Representative (CSR) to join our growing collision center team. We are a high-volume, process-driven dealership committed to delivering exceptional customer experiences and quality repairs.

This is a full-time position with competitive pay and benefits, working in a fast-paced dealership environment.

Position Overview

The Collision CSR serves as the primary point of contact for customers throughout the repair process. This role requires strong communication skills, attention to detail, and the ability to manage multiple repair files while maintaining a high level of customer satisfaction.

Key Responsibilities

  • Greet customers promptly and professionally upon arrival

  • Schedule collision repair appointments and manage repair calendar

  • Open and maintain accurate repair orders in CCC One

  • Coordinate with estimators, technicians, and insurance companies

  • Provide proactive status updates to customers throughout the repair process

  • Assist with insurance documentation and claim communication

  • Review final invoices with customers and ensure smooth vehicle delivery

  • Maintain organized customer files and follow dealership compliance standards

  • Support CSI (Customer Satisfaction Index) goals and retention efforts

Qualifications

  • Prior collision center or automotive dealership experience preferred

  • Strong organizational and multitasking abilities

  • Excellent verbal and written communication skills

  • Professional appearance and customer-first mindset

  • Proficiency with computers and dealership management systems

  • Ability to work efficiently in a fast-paced environment

What We Offer

  • Competitive compensation

  • Health benefits

  • 401(k) plan

  • Paid time off

  • Stable, family-owned dealership environment

  • Opportunities for growth and advancement

If you are driven, detail-oriented, and passionate about delivering an outstanding customer experience, we want to hear from you.

Apply today and become part of the Haldeman Ford team.