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Collision Customer Service Representative Jobs (NOW HIRING)

The Boyd Group

Collision CSR

North Port, FL · On-site

$15 - $20/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

North Port, FL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Kenner, LA

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Avon, CO · On-site

$16 - $23/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Kenner, LA · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

North Port, FL · On-site

$15 - $20/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Kenner, LA · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Estero, FL · On-site

$15 - $20/hr

Voluntary Daily Pay option available About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more ...

Gerber Collision & Glass

Collision CSR

Port Richey, FL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Gerber Collision & Glass

Collision CSR

Lakeland, FL · On-site

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Gerber Collision & Glass

Collision CSR

Huntsville, AL

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

New

Gerber Collision & Glass

Collision CSR

Northport, AL

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Jenkins Collision Center of Ocala

Collision CSR

Ocala, FL · On-site

$14.75 - $20.25/hr

... representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an ...

Jenkins Collision Center of Ocala

Collision CSR

Ocala, FL

$14.75 - $20.25/hr

... representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an ...

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Collision Customer Service Representative information

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How much do collision customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for collision customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Collision Customer Service Representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Collision Customer Service Representative, and why are they important?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are Collision Customer Service Representatives?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.
More about Collision Customer Service Representative jobs
What states have the most Collision Customer Service Representative jobs? States with the most job openings for Collision Customer Service Representative jobs include:
What job categories do people searching Collision Customer Service Representative jobs look for? The top searched job categories for Collision Customer Service Representative jobs are:
Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 15% Locum Tenens, 2% As Needed, 80% Full Time, 1% Part Time, and 2% Summer. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Collision Customer Service Representative

Collision Customer Service Representative

Toyota South Atlanta

Morrow, GA • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Collision Customer Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Customer Service Representative (CSR) is the first point of contact for customers at our collision center.  The CSR plays a key role in ensuring a seamless and positive experience by coordinating customer intake, managing communication between departments, and assisting with administrative tasks.

Responsibilities:

  • Greet customers in person and over the phone with a professional and courteous attitude.
  • Schedule appointments for vehicle estimates and repairs.
  • Collect and input customer and vehicle information into the management system.
  • Provide updates to customers on repair status and timelines.
  • Coordinate with estimators, technicians, and insurance adjusters to ensure smooth workflow.
  • Handle customer inquiries, concerns, and complaints in a timely and empathetic manner.
  • Process payments and handle basic billing and invoicing tasks.
  • Maintain a clean and organized front office area.
  • Comply with all company policies, procedures, and safety standards.
  • Other duties as assigned.

Qualifications:

  • Prior experience in a customer service or administrative role (automotive or collision industry a plus).
  • Strong communication and interpersonal skills.
  • Proficiency with computers and basic office software (Microsoft Office, email, CRM systems)
  • Ability to multi-task and remain calm in a fast-paced environment.

 

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply.  We are an equal opportunity employer and a drug-free workplace.


Apply