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Collision Customer Service Representative Jobs (NOW HIRING)

Gerber Collision & Glass

Collision CSR

Kenner, LA · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

Gerber Collision & Glass

Collision CSR

Amarillo, TX · On-site

$14.25 - $20/hr

Gerber Collision & Glass - Canyon Dr, Amarillo, TX * 2 Years Minimum CCC1 experience preferred * 2-3 years prior experience in customer service excellence required The CSR is responsible for ...

Gerber Collision & Glass

Collision CSR

Brandon, MS · On-site

$15 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Amarillo, TX · On-site

$14.25 - $20/hr

Gerber Collision & Glass - Canyon Dr, Amarillo, TX 2 Years Minimum CCC1 experience preferred 2-3 years prior experience in customer service excellence required The CSR is responsible for providing an ...

The Boyd Group

Collision CSR

Odessa, FL · On-site

$16 - $22/hr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The CSR is responsible for providing an exceptional customer experience. They manage working ...

The Boyd Group

Collision CSR

Odessa, FL · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Brandon, MS

$15 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

The Boyd Group

Collision CSR

Amarillo, TX · On-site

$14.25 - $20/hr

Gerber Collision & Glass - Canyon Dr, Amarillo, TX * 2 Years Minimum CCC1 experience preferred * 2-3 years prior experience in customer service excellence required The CSR is responsible for ...

The Boyd Group

Collision CSR

Estero, FL · On-site

$15 - $20/hr

Voluntary Daily Pay option available About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more ...

Jenkins Collision Center of Ocala

Collision CSR

Ocala, FL · On-site

$14.75 - $20.25/hr

... representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an ...

Tesla

Customer Service Representative

Mckinney, TX · On-site

$14.75 - $20.25/hr

What to Expect The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will ...

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How much do collision customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collision customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a collision customer service representative?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collision customer service representative?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are the typical challenges faced by a collision customer service representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.

What states have the most Collision Customer Service Representative jobs?

States with the most job openings for Collision Customer Service Representative jobs include:

What are popular job titles related to Collision Customer Service Representative jobs?

For Collision Customer Service Representative jobs, the most frequently searched job titles are:

Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Collision CSR

Kenner, LA • On-site

Gerber Collision & Glass
Motor Vehicle Manufacturing • 5 - 10K employees
Learn more about Gerber Collision & Glassexternal

$15 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Gerber Collision & Glass rating

6.8

Company rating: 6.8 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

186th of 375 rated vehicle maintenance

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that’s built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and  proper scripting. (CCC One is our repair management system)

  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. 

  • Confirms car rental information and updates CCC One with rental car usage information.

  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ​

  • High School Diploma or GED (General Education Diploma)

  • Minimum: 1 year experience in a similar role such as administration assistant.

  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

  • Strong attention to detail with a high degree of accuracy.

  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

  • Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Annual Paid Time Off (PTO) plans

  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

  • 6 paid holidays annually

  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Additional Voluntary Life Insurance

  • Continuing Education Opportunities

  • Free Prescription or Non-Prescription Safety Glasses annually

  • Annual Voluntary Uniform Stipend

  • Voluntary Daily Pay option available 

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$15 - $22 / Hour 

Compensation is commensurate with skill, education and experience. 

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives

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