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Position Purpose

The Senior Director of Access Services provides strategic and operational leadership for front-end revenue cycle functions to ensure optimal financial performance, regulatory compliance, and an exceptional patient financial experience. This role is responsible for the oversight of patient access operations, including eligibility, financial counseling, pre-registration, registration, insurance verification, notice of admissions and point of service collections.

This role is accountable for optimizing upfront revenue capture, improving access workflows, minimizing avoidable write-offs related to front-end errors, and reducing financial risk through accurate data collection and eligibility processes. This role will focus on improvement to the patient experience for revenue cycle processes.

The position ensures that access services are patient centered, efficient, compliant, and data-driven, while fostering strong collaboration with clinical, operational and revenue cycle teams. The Senior Director drives continuous improvement, standardization, and accountability across access functions to enhance throughput, improve patient satisfaction and maximize net patient revenue in alignment with organizational financial goals are accurate, compliant, patient-centered, and data-driven.

Nature and Scope

The Senior Director of Access Services serves as a key leader within the Revenue Cycle leadership team, providing strategic oversight and coordination across revenue cycle operations to ensure streamlined, patient-centered performance. The Senior Director leads initiatives to enhance the patient’s financial experience, reduce financial and compliance risk, improve operational efficiency, strengthen cash collections, and increase team engagement, while monitoring and benchmarking financial and experience metrics to drive continuous improvement.

Key responsibilities and activities include the following:

• Provide strategic and operational leadership for access services to include eligibility, financial counseling, pre-registration, registration, insurance verification, notice of admissions and point of care collections.

• Drive revenue optimization initiatives to improve cash flow and minimize denials and write-offs.

• Ensure accurate, timely, and compliant revenue cycle operations in alignment with regulatory and payer requirements.

• Lead performance improvement efforts to enhance efficiency, standardize workflows, and leverage technology solutions

• Oversee patient financial experience strategies, including financial counseling, assistance programs, and self-pay collections.

• Monitor, analyze, and benchmark key financial and operational metrics to achieve performance targets.

• Collaborate cross-functionally with clinical, operational, finance, compliance, and IT leaders to align access strategies with organizational goals.

• Develop and mentor leadership teams, fostering accountability, engagement, and a culture of continuous improvement.

• Identify and mitigate financial, operational, and compliance risks across revenue cycle functions.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications
Requirements - Required and/or Preferred

Name

Description

Education:

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Bachelor’s degree in healthcare administration, business administration, finance, hospital administration, public health, information technology, or related field required. Master’s degree in a related field is preferred. Successful experience in a similar role may be substituted for education.

Experience:

7+ years of progressive management experience in healthcare revenue cycle management in a health system.

License(s):

None

Certification(s):

HFMA Certification Preferred

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.