Collections Jobs in Reno, NV (NOW HIRING)

Job Description

The Billing Clerk manages the complete billing cycle, from preparing accurate customer quotes to issuing timely invoices and credit memos. This role maintains up-to-date customer records, resolves billing-related inquiries, and supports financial operations through precise data entry, document management, and responsive customer service. Working closely with supervisors, managers, and other departments, the Billing Clerk helps ensure smooth billing cycles, accurate revenue capture, and high levels of customer satisfaction.

Responsibilities

• Manage the billing process from start to finish, including preparing, verifying, and issuing invoices and credit memos.
• Input detailed and accurate shipment quote information into the billing system, ensuring every aspect of a shipment is included in the quote.
• Calculate amounts owed by customers based on shipment details, services provided, and applicable charges.
• Verify charges for accuracy prior to invoicing and correct any discrepancies in a timely manner.
• Generate and send invoices and credit memos to customers via mail or email according to established procedures and timelines.
• Maintain accurate and current customer records, including billing information, contact details, and account status.
• Respond to and resolve billing-related inquiries from customers in a professional and customer-focused manner.
• Support accounts receivable and billing collections activities as needed to help ensure timely payment and account resolution.
• Collaborate with logistics, transportation, customer service, and other internal teams to obtain and validate information required for accurate billing.
• Use Microsoft Office tools, particularly email, to communicate efficiently with customers and internal stakeholders.
• Assist with document management related to billing, including organizing, updating, and storing billing documents and records.
• Contribute to a positive team culture by demonstrating a pleasant, friendly, and cooperative attitude in daily interactions.
• Follow established billing procedures and internal controls to support accurate financial reporting.
• Participate in cross-training opportunities to learn additional roles and processes within the department.
• Demonstrate strong attention to detail and a commitment to doing the right thing in all billing and customer interactions.

Essential Skills

• Strong data entry skills with the ability to input detailed and accurate shipment quote information.
• Exceptional attention to detail, especially when preparing quotes and invoices where every aspect of a shipment must be included.
• Experience with billing, invoicing, or accounts receivable processes in a business environment.
• Proficiency with Microsoft Office, with particular emphasis on email as a primary communication tool with customers.
• Customer service skills, including the ability to handle billing-related inquiries professionally and effectively.
• Ability to work collaboratively with logistics, transportation, and customer service teams.
• Strong organizational skills to manage multiple billing tasks and maintain accurate records.
• High School diploma or GED equivalent.

Additional Skills & Qualifications

• One year of business billing experience is preferred.
• Experience in the transportation or logistics industry is a plus.
• Experience in medical billing, transportation billing, or logistics-related invoicing is beneficial.
• Familiarity with billing collections and collections-focused customer service is an advantage.
• Comfort working with accounts receivable processes and billing collections activities.
• Ability to learn internal systems and procedures quickly and cross-train between roles.
• Positive, pleasant, and friendly demeanor with a strong focus on effort and attitude.
• Alignment with values such as doing the right thing, caring about co-workers and customers, and pursuing progress.

Work Environment

This position is based in an on-site office environment within a department of approximately 13 team members. The workspace features a cubicle setup that supports collaboration while allowing for focused individual work. The dress code is casual, with the exception of workout wear, creating a relaxed yet professional atmosphere. The role operates within business hours of 7:00 a.m. to 6:00 p.m., and specific shifts will be discussed during the interview process. Initial training is conducted on-site, typically on a schedule of 8:00 a.m. to 4:30 p.m. The team culture emphasizes doing the right thing, caring about co-workers, customers, and the company, and pursuing progress. Leaders value hard work, a positive attitude, and a drama-free environment, and they actively promote from within. Annual performance reviews typically include consideration for pay increases based on performance, knowledge, and cross-training across roles, offering opportunities for growth and development.

This is a Contract to Hire position based out of Reno, NV.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reno,NV.

This position is anticipated to close on Jun 5, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.