The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.
Duties/Responsibilities
- Works a daily aging report to address all balances 30 to 120 days outstanding
- Daily customer contact to determine status of payment
- Inputs ongoing, detailed collection notes in CDK in the CCCA function
- Processes credit card and check by phone payments
- Assists customers with billing inquiries and account reconciliation
- Assists customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
- Provides requested copies for payment
- Forwards requests for account information change to credit desk
- Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact
- Immediately advises management of disputed billing or terms and partial payment offers
- Monitors credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule
- Prints request and back up information to present to AR manager or Director for override approval/denial
- After manager/director has made a credit decision, accesses the COV function in CDK and perform the override or change the invoice to cash as per management approval
- Promptly replies to the field with the necessary information
- Follows up with customer for collection efforts if override is denied
- Scans of Deposits
- Generates the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each
- Reprints past due invoices for 20th mailing to customers
- Assesses accounts on credit hold, and process and forward a COD removal form to AR manager(s)
- Performs other related duties to benefit the mission/vision of the organization
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Education & Experience
- High School Diploma
- Prior business to business credit experience required
- Business to Business experience
- A solid understanding of the Accounts Receivable Function
- Excellent communication skills
- A general understanding and working knowledge of Microsoft Excel and Outlook
Pay and Recognition:Â
- Weekly pay
- Paid holidays & paid time offÂ
- Paid trainingÂ
- Stock Awards (select management and front-line team member’s eligible)
Insurance / Retirement:Â
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansÂ
- Up to 12 weeks paid pregnancy leave (disability leave)Â
- Paid Parental LeaveÂ
- Health savingsÂ
- Flex spending accounts (tax free)Â
- Short-term and Long-term disability plansÂ
- Life Insurance (Whole Life and Term)Â
- 401k with company match
Learning, Tuition Assistance and Career Development:Â
- Digital career path tool to assist with career developmentÂ
- Continuous training through Asbury's Internal Learning Management SystemÂ
Professional growth and development opportunities Additional advantages:Â
- Student loan relief resourcesÂ
- Employee assistance programÂ
- Employee discounts on parts and service repairsÂ
- Scholarship awardsÂ
- Opportunities to join our community service initiatives, which includes paid volunteer hoursÂ
- Aggressive Employee referral program with bonus opportunities
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