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Collections Jobs in Ontario (NOW HIRING)

GFL Environmental

Collections Administrator

Vaughan, ON · On-site

The Collections Administrator will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable ...

Wesco

Lead Analyst - Credit and Collections

Markham, ON · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Lead Analyst - Credit and Collections, you will be responsible for the activities and operations in the Credit and Collections department. You will oversee the processing and verification of ...

Omega Solutions Inc

Collections Analyst II

Toronto, ON · On-site

Collections Analyst Toronto ON (hybrid twice a week onsite) As a Collections Analyst, you will manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections ...

goeasy

Senior Manager, Collections

Mississauga, ON · On-site

Own key Collections processes, performance measures, and business outcomes. * Use data and operational insights to identify trends, understand performance drivers, and uncover opportunities for ...

goeasy

Senior Manager, Collections

Mississauga, ON

Own key Collections processes, performance measures, and business outcomes. * Use data and operational insights to identify trends, understand performance drivers, and uncover opportunities for ...

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See Ontario salary details

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How much do collections jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for collections in Ontario is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.27 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are the most commonly searched types of Collections jobs in Ontario?

The most popular types of Collections jobs in Ontario are:

What are popular job titles related to Collections jobs in Ontario?

For Collections jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Collections jobs in Ontario look for?

The top searched job categories for Collections jobs in Ontario are:

What cities in Ontario are hiring for Collections jobs?

Cities in Ontario with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $34,440 per year, or $16.6 per hour.

Collections Administrator

GFL Environmental

Vaughan, ON • On-site

Full-time

Re-posted yesterday

GFL Environmental rating

6.9

Company rating: 6.9 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

45th of 90 rated recycling and waste

Job description


Job Summary
GFL Environmental is looking for a Collections Administrator to join our team out of our Vaughan office! The Collections Administrator will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for providing timely and accurate administrative support to the Collections team, in accordance with the GFL Credit Policy.

Key Responsibilities:

  • Monitor emails sent to the Collections Administrator general inbox and take the appropriate action in a timely manner
  • Prepare files for third party collection and submit to Accounts Receivable Reconciliation Supervisor for approval, ensuring all required backup is attached
  • Enter bad debt write offs and recoveries into Trux system
  • Process bi-monthly and monthly recurring credit card payments
  • Generate monthly customer overdue notices and statements
  • Investigate customer accounts and make recommendations for clearing aged balances
  • Apply matching customer credits
  • Review and clear small balances in customer accounts
  • Review aging for temporary customers, process payment of outstanding balances and request refunds, if required
  • Complete and submit customer cheque refund requests, requested by Collections team
  • Maintain weekly refund spreadsheet and submit to Accounts Receivable Reconciliation Supervisor for approval
  • Process one-time Pcard payments and maintain spreadsheet
  • Comply with all company policies, procedures and directives from management
  • Able to adapt to change and learn new processes as the business evolves/develops
  • Perform other duties and responsibilities as required


Knowledge, Skills, Abilities and Competencies:

  • 1 year of related experience and/or training in Accounts Receivable/Collections
  • Strong attention to detail and a high level of accuracy
  • Team player with positive attitude who takes initiative and has a strong work ethic
  • Ability to work well under pressure, multi-task and meet set deadlines
  • Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner
  • Effective time management and organizational skills
  • Ability to work efficiently and independently
  • Working knowledge of debits and credits
  • Computer literacy, including effective working skills in Google applications (Gmail, Google Sheets, Google Drive)
  • TRUX Route Management system experience is considered an asset
  • Experience in the waste industry is considered an asset
  • Post-secondary education preferred


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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